learninga

Question 1

decision making

Answer 1

the process of generating and choosing between a set of alternatives to solve a problem

Question 2

Explicit knowledge

Answer 2

knowledge that can be described in formal language, easily communicated and readily available to most

Question 3

Tacit knowledge

Answer 3

know how acquired by experience, difficult to articulate and resembles intuition

Question 4

expertise

Answer 4

the knowledge and skills that distinguish an expert from a novice

Question 5

methods of learning

Answer 5

Observation
Reinforcement
Goal orientation

Question 6

social learning theory

Answer 6

learning through observing others

Question 7

behavioral modelling

Answer 7

observe actions of others, learn from what they observe, then repeat the same behaviour

Question 8

build competence

Answer 8

learning orientation: building competence is deemed more important than demonstrating competence

Question 9

demonstrate competence

Answer 9

performance orientation:
avoidance orientation

Question 10

increasing desire behaviour

Answer 10

positive reinforcement
negative reinforcement

Question 11

decreasing undesired behaviours

Answer 11

punishment
extinction

Question 12

continuous reinforcement

Answer 12

specific consequence follows each and every occurrence of a behaviour

Question 13

fixed interval

Answer 13

reinforcement occurs during fixed time periods

Question 14

variable interval

Answer 14

random periods of time

Question 15

fixed ratio schedule

Answer 15

reinforcement occurs following a fixed number of behaviours

Question 16

variable-ratio schedule

Answer 16

reinforcement occurs after varying number of them have been exhibited

Question 17

programmed decisions

Answer 17

automatic decisions because the knowledge allows the person to recognize the situation

Question 18

nonprogrammed decision

Answer 18

decision made by an employee when a problem is new or not recognized

Question 19

intuition

Answer 19

an emotional judgment based on quixk unconscious gut feelings

Question 20

decision making models

Answer 20

rational economic model
bounded rationality

Question 21

rational economic model

Answer 21

decisions based off of rationality
consider all possible alternatives before choosing an option

Question 22

bounded reality

Answer 22

do not hae the resources to process all alternatives therefore we pick the first acceptable alternative

Question 23

escalation of commitment

Answer 23

continue to support previously unsuccessful courses of action

Question 24

availability bias

Answer 24

base decisions on information that is easier to recall

Question 25

heuristics

Answer 25

simple decision rules for complex problems

Question 26

anchoring

Answer 26

rely on one trait to make a decision even if that trait is irrelevant

Question 27

framing

Answer 27

make a decision based on how a question is framed

Question 28

representativeness

Answer 28

assess likelihood of an event by comparing it to a similar event assuming it will be similar

Question 29

contrast

Answer 29

judging things compared to things near it

Question 30

recency

Answer 30

weigh recent events more than earlier events