Learning Outcome 1 - Rights Flashcards
What are rights
Rights are what individuals are entities to. They are supported by law.
What are the rights of individuals?
Choice Confidentiality Protection from abuse and harm Equal and fair treatment Consultation
Empowerment
Means ensuring individuals feel in control of their own lives and the care they are receiving
What are three examples of choice in a GP surgery
Choice of which GP to got to/choice of which doctor (gender)
Choice of type of treatment
Choice to take treatment/allow refusal of medication
Choice of appointment times
What is the importance of refusal of medication?
What is the importance of choice of treatment?
Because giving someone a choice allows them to feel valued, and you’re respecting their decisions.
Because it raises their self esteem, they feel valued, because you’re valuing their decision.
They will feel empowered.
What are three examples of choice in a residential care home?
Choice of what to wear
Allowing them to decide when to go to be
Choice of what to eat - to meet people’s dietary requirements
Choice of fitness/choice of activities
Choice to do activities
Choice for extra assistance/decide how they need help
Choice of gender of carer
Choice of who you want to visit
What are three examples of choice in a nursery?
Choice of which nursery to go to
Choice of food - meet dietary requirements
Choice of what time to go (young children)
Choice of activities
What is confidentiality?
The right of an individual to have their personal information kept private, and with limited access.
What information is held about service users?
Name Address DOB Gender Phone number Family details Health issues Criminal convictions Needs e.g language In social care - preferred food, activities etc.
What information is held about employees?
Name Address DOB Gender Emergency contact details Education & qualifications Employment history and work experiences National insurance number and tax code Details of any disability
How is confidentiality maintained in health and social care settings?
Lock away personal notes and records in a locked filing cabinet or stored in a password protected computer, with limited access.
If a practitioner is concerned about a service user, they would pass it on to one to two people on a need to know basis/passing on information to other practitioners who also work with the service user.
The service user and practitioner could hold private meetings in a private room with a closed door and windows so that their information stays confidential.
Staff could have conversations about services users in a private room away from them or their family.
Before sharing information with their family, you’d need to ask for the service users permission first.
When staff are out in public, they shouldn’t gossip or share information about their service users - keep it confidential!
Information should not be shared with anyone else without the individuals permission.
However, there are exceptions to this:
If the person is at risk of harming others
If the person is at risk of harming themselves
If the person is at risk of being hurt by others
Where there is a risk of a serious offence being carried out
What are 3/4 reasons why maintaining confidentiality is important?
To ensure service users trust staff
Need to know that their information will not be shared
Maintain reputation and for the service user to feel respected
No one would want to go to the setting if it has a bad reputation, and if you don’t respect your service users, you will get a bad reputation
As well as having a duty to keep our personal information confidential, health and social care settings have a duty to provide us with information.
What are 3 examples of ways of provide information up to date information?
Email Website Letter Phone call Text Visit home Arrange a meeting Poster Leaflet Provide a care plan
Give two example of the type of support could be given in a health setting such as a medical centre, for each type of support describe who this supports an individual to maintain their rights
1) providing up to date information
example
2) how this supports an individual to maintain their rights
1) example
2) how this supports an individual to maintain their rights
1) Keeping numbers online, on posters and on leaflets
2) This supports the individual, as they can contact the service with any concerns. They should also have the number to make appointments
1) Having complaint procedures online (website) or on a poster.
2) So that the setting knows how to improve and because the patient will feel more in control if they know they have the ability to complain
What is equality
Ensuring individuals or groups of individuals are not treated differently or less favourably, on the basis of their specific protected characteristic, including: race, gender, disability, religion or belief, sexual probation and age
Equality is not always about treating everyone the ______ - it’s about treating people in such a way that the __________ for each person can be the ______.
This means putting things in place to support people to achieve _________ ____________.
Same Outcome Same Similar Outcomes
When does discrimination happen?
When diversity isn’t respected and someone has a prejudice against a group or person
Challenging discrimination
Challenge at the time:
Observe - step in
Separate + isolate
Challenge - tell them off/why it isn’t right
- confront
Challenging discrimination
Challenge afterwards through procedures:
Whistle blow
Punish
Call parents
Consult member of staff
Challenging discrimination
Challenge through long-term proactive campaigning:
Support groups
Teaching about discrimination, rights, diversity and equality in school
Training
What is the difference between abuse and harm?
Abuse
Any action that intentionally harms or injures another person.
There are different types of abuse - sexual, emotional and physical
Harm
Any physical injury.
Could be caused deliberately by another person, or by a person/setting failing to take necessary actions to keep users safe
Protection from abuse and harm
1. Ensuring all staff members have an up to date DBS check
What is this?
How does this ensure users are protected form harm and abuse?
Are there any issues with this?
What is it: criminal record check
How: setting won’t employ anyone with a criminal record - not putting at risk of danger
Issues: may not have done anything before, may never be caught - no history of crime
Protection from abuse and harm
- Reporting all abusive behaviour
What is whistle blowing?
How does this ensure service users are protected from harm and abuse?
Whistle blowing: member of staff raises concern to line manage - authorities
How: investigated - abusive staff will not work there
Protection from abuse and harm
- Reporting all accidents
Where do they report them?
How does this ensure service users are protected from harm and abuse?
Where: accident book, member of staff
How: look at trends, then something can be done to protect
Protection from abuse and harm
- Staff training e.g safeguarding
What is safeguarding?
How would training on this help to ensure service users are protected from harm and abuse?
Safeguarding: protecting children and vulnerable adults
How: spot signs of abuse/harm. Report it to authority - learn who
Protection from abuse and harm
- Carrying out risk assessments - environment/trip
What are they?
How does this ensure service users are protected from harm and abuse?
What: identifying hazards that could cause harm
How: able to put things in place to minimise/prevent risks
Protection from abuse and harm
- Making referrals
What is a referral?
How does this ensure service users are protected from harm and abuse?
Referral: GP make a referral -> specialist
How:
Correct treatment
Specialised care
Get relevant care that we need
Protection from abuse and harm
- Safety checking equipment
How is this done?
How does this ensure service users are protected from harm and abuse?
How: check electronic equipment for faults or if they don’t work
How: prevents hazards within settings
Protection from abuse and harm
- Providing medical treatment and giving advice
How does this ensure service users are protected from harm and abuse?
Stops their condition from getting worse (deteriorating).
Practitioners are actually doing something for their issue.
By providing information about complaints procedures, service users and their families or professionals, are able to take ______ about _____ care or treatment.
Action
Poor
By reviewing complaints, setting are able to monitor the ______ of their service and the action to promote _________ standards
Quality
High
Providing information about complaints procedures
- When to complain?
If rights are not met
Providing information about complaints procedures
- Options available?
To complain or not
When to complain
Who to complain to
If you will complain in person or write a letter
Choose to take the issue up with external input
Providing information about complaints procedures
- Steps to take?
- Think about what’s happened. Write this down and gather evidence
- Find out about formal complaints procedures
- Take advice
- Stay calm - reflect on the situation
- Talk to somebody in authority at the setting
- Explain how the individual feels/was treated and provide evidence
- Listen to others views and perspectives
- Pursue further if needed, e.g take specialist advice
What is consultation?
About involving the patient in their care and treatment, and making sure all aspects of this are discussed with them
How can consultation be maintained?
Ask what type of care the person would like
Asking for the persons view and opinion
Ask how they are feeling
Take suggestions from view
What is an advocate?
Someone who speaks in some else’s behalf (for someone who isn’t able to do it then self)
An advocate is _______, and will represent the _____, needs and interests of individuals who are _______ to represent themselves, without _______ them or giving their own personal ___________.
Independent Views Unable Judging Opinions
Benefits of advocacy
Helps individuals to understand and explore different care options and choices
Helps an individual to express their views, wishes and concerns
Assists individuals to understand their rights, and access information and services
Ensures that an individuals voice is heard
Empowers individuals to be involved in decision about their life
Right to choice
Choice in settings is maintained by:
Letting individuals decide if they join activities, and which ones
Providing food options, and taking into account special dietary requirements/needs and religious requirements
Giving choice of GP/nurse
Letting individuals decide if they receive treatment (and type of treatment if there are different ones)
Effective communication for consultation
How can we ensure an individual’s right to communication is met?
Avoid jargon - because the service user will be able to fully understand what the practitioner is saying.
Being polite - because the service user will feel respected and will want to speak to the practitioner.
Use of positive body language - because the practitioner won’t be rude or unprofessional by crossing their arms, if they have a positive or open body language the service user will feel more confident and comfortable.
