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Health And Social RO21 > Learning Outcome 1 - Rights > Flashcards

Learning Outcome 1 - Rights Flashcards

1
Q

What are rights

A

Rights are what individuals are entities to. They are supported by law.

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2
Q

What are the rights of individuals?

A 
Choice 
Confidentiality
Protection from abuse and harm 
Equal and fair treatment 
Consultation
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3
Q

Empowerment

A

Means ensuring individuals feel in control of their own lives and the care they are receiving

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4
Q

What are three examples of choice in a GP surgery

A

Choice of which GP to got to/choice of which doctor (gender)

Choice of type of treatment
Choice to take treatment/allow refusal of medication
Choice of appointment times

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5
Q

What is the importance of refusal of medication?

What is the importance of choice of treatment?

A

Because giving someone a choice allows them to feel valued, and you’re respecting their decisions.

Because it raises their self esteem, they feel valued, because you’re valuing their decision.

They will feel empowered.

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6
Q

What are three examples of choice in a residential care home?

A

Choice of what to wear
Allowing them to decide when to go to be
Choice of what to eat - to meet people’s dietary requirements
Choice of fitness/choice of activities
Choice to do activities
Choice for extra assistance/decide how they need help
Choice of gender of carer
Choice of who you want to visit

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7
Q

What are three examples of choice in a nursery?

A

Choice of which nursery to go to
Choice of food - meet dietary requirements
Choice of what time to go (young children)
Choice of activities

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8
Q

What is confidentiality?

A

The right of an individual to have their personal information kept private, and with limited access.

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9
Q

What information is held about service users?

A 
Name 
Address 
DOB
Gender 
Phone number 
Family details 
Health issues 
Criminal convictions
Needs e.g language 
In social care - preferred food, activities etc.
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10
Q

What information is held about employees?

A 
Name
Address
DOB
Gender 
Emergency contact details
Education & qualifications 
Employment history and work experiences 
National insurance number and tax code
Details of any disability
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11
Q

How is confidentiality maintained in health and social care settings?

A

Lock away personal notes and records in a locked filing cabinet or stored in a password protected computer, with limited access.

If a practitioner is concerned about a service user, they would pass it on to one to two people on a need to know basis/passing on information to other practitioners who also work with the service user.

The service user and practitioner could hold private meetings in a private room with a closed door and windows so that their information stays confidential.

Staff could have conversations about services users in a private room away from them or their family.

Before sharing information with their family, you’d need to ask for the service users permission first.

When staff are out in public, they shouldn’t gossip or share information about their service users - keep it confidential!

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12
Q

Information should not be shared with anyone else without the individuals permission.

However, there are exceptions to this:

A

If the person is at risk of harming others
If the person is at risk of harming themselves
If the person is at risk of being hurt by others
Where there is a risk of a serious offence being carried out

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13
Q

What are 3/4 reasons why maintaining confidentiality is important?

A

To ensure service users trust staff

Need to know that their information will not be shared

Maintain reputation and for the service user to feel respected

No one would want to go to the setting if it has a bad reputation, and if you don’t respect your service users, you will get a bad reputation

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14
Q

As well as having a duty to keep our personal information confidential, health and social care settings have a duty to provide us with information.

What are 3 examples of ways of provide information up to date information?

A 
Email
Website
Letter
Phone call
Text
Visit home
Arrange a meeting 
Poster
Leaflet 
Provide a care plan
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15
Q

Give two example of the type of support could be given in a health setting such as a medical centre, for each type of support describe who this supports an individual to maintain their rights

1) providing up to date information
example
2) how this supports an individual to maintain their rights
1) example
2) how this supports an individual to maintain their rights

A

1) Keeping numbers online, on posters and on leaflets
2) This supports the individual, as they can contact the service with any concerns. They should also have the number to make appointments

1) Having complaint procedures online (website) or on a poster.
2) So that the setting knows how to improve and because the patient will feel more in control if they know they have the ability to complain

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16
Q

What is equality

A

Ensuring individuals or groups of individuals are not treated differently or less favourably, on the basis of their specific protected characteristic, including: race, gender, disability, religion or belief, sexual probation and age

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17
Q

Equality is not always about treating everyone the ______ - it’s about treating people in such a way that the __________ for each person can be the ______.

This means putting things in place to support people to achieve _________ ____________.

A 
Same 
Outcome
Same 
Similar
Outcomes
18
Q

When does discrimination happen?

A

When diversity isn’t respected and someone has a prejudice against a group or person

19
Q

Challenging discrimination

Challenge at the time:

A

Observe - step in
Separate + isolate
Challenge - tell them off/why it isn’t right
- confront

20
Q

Challenging discrimination

Challenge afterwards through procedures:

A

Whistle blow
Punish
Call parents
Consult member of staff

21
Q

Challenging discrimination

Challenge through long-term proactive campaigning:

A

Support groups
Teaching about discrimination, rights, diversity and equality in school
Training

22
Q

What is the difference between abuse and harm?

A

Abuse
Any action that intentionally harms or injures another person.

There are different types of abuse - sexual, emotional and physical

Harm
Any physical injury.

Could be caused deliberately by another person, or by a person/setting failing to take necessary actions to keep users safe

23
Q

Protection from abuse and harm
1. Ensuring all staff members have an up to date DBS check

What is this?

How does this ensure users are protected form harm and abuse?

Are there any issues with this?

A

What is it: criminal record check

How: setting won’t employ anyone with a criminal record - not putting at risk of danger

Issues: may not have done anything before, may never be caught - no history of crime

24
Q

Protection from abuse and harm

  1. Reporting all abusive behaviour

What is whistle blowing?
How does this ensure service users are protected from harm and abuse?

A

Whistle blowing: member of staff raises concern to line manage - authorities

How: investigated - abusive staff will not work there

25
Q

Protection from abuse and harm

  1. Reporting all accidents

Where do they report them?
How does this ensure service users are protected from harm and abuse?

A

Where: accident book, member of staff

How: look at trends, then something can be done to protect

26
Q

Protection from abuse and harm

  1. Staff training e.g safeguarding

What is safeguarding?
How would training on this help to ensure service users are protected from harm and abuse?

A

Safeguarding: protecting children and vulnerable adults

How: spot signs of abuse/harm. Report it to authority - learn who

27
Q

Protection from abuse and harm

  1. Carrying out risk assessments - environment/trip

What are they?
How does this ensure service users are protected from harm and abuse?

A

What: identifying hazards that could cause harm

How: able to put things in place to minimise/prevent risks

28
Q

Protection from abuse and harm

  1. Making referrals

What is a referral?
How does this ensure service users are protected from harm and abuse?

A

Referral: GP make a referral -> specialist

How:
Correct treatment
Specialised care
Get relevant care that we need

29
Q

Protection from abuse and harm

  1. Safety checking equipment

How is this done?
How does this ensure service users are protected from harm and abuse?

A

How: check electronic equipment for faults or if they don’t work

How: prevents hazards within settings

30
Q

Protection from abuse and harm

  1. Providing medical treatment and giving advice

How does this ensure service users are protected from harm and abuse?

A

Stops their condition from getting worse (deteriorating).

Practitioners are actually doing something for their issue.

31
Q

By providing information about complaints procedures, service users and their families or professionals, are able to take ______ about _____ care or treatment.

A

Action

Poor

32
Q

By reviewing complaints, setting are able to monitor the ______ of their service and the action to promote _________ standards

A

Quality

High

33
Q

Providing information about complaints procedures

  1. When to complain?
A

If rights are not met

34
Q

Providing information about complaints procedures

  1. Options available?
A

To complain or not
When to complain
Who to complain to
If you will complain in person or write a letter
Choose to take the issue up with external input

35
Q

Providing information about complaints procedures

  1. Steps to take?
A
  1. Think about what’s happened. Write this down and gather evidence
  2. Find out about formal complaints procedures
  3. Take advice
  4. Stay calm - reflect on the situation
  5. Talk to somebody in authority at the setting
  6. Explain how the individual feels/was treated and provide evidence
  7. Listen to others views and perspectives
  8. Pursue further if needed, e.g take specialist advice
36
Q

What is consultation?

A

About involving the patient in their care and treatment, and making sure all aspects of this are discussed with them

37
Q

How can consultation be maintained?

A

Ask what type of care the person would like
Asking for the persons view and opinion
Ask how they are feeling
Take suggestions from view

38
Q

What is an advocate?

A

Someone who speaks in some else’s behalf (for someone who isn’t able to do it then self)

39
Q

An advocate is _______, and will represent the _____, needs and interests of individuals who are _______ to represent themselves, without _______ them or giving their own personal ___________.

A 
Independent 
Views 
Unable 
Judging 
Opinions
40
Q

Benefits of advocacy

A

Helps individuals to understand and explore different care options and choices

Helps an individual to express their views, wishes and concerns

Assists individuals to understand their rights, and access information and services

Ensures that an individuals voice is heard

Empowers individuals to be involved in decision about their life

41
Q

Right to choice

Choice in settings is maintained by:

A

Letting individuals decide if they join activities, and which ones

Providing food options, and taking into account special dietary requirements/needs and religious requirements

Giving choice of GP/nurse

Letting individuals decide if they receive treatment (and type of treatment if there are different ones)

42
Q

Effective communication for consultation

How can we ensure an individual’s right to communication is met?

A

Avoid jargon - because the service user will be able to fully understand what the practitioner is saying.
Being polite - because the service user will feel respected and will want to speak to the practitioner.
Use of positive body language - because the practitioner won’t be rude or unprofessional by crossing their arms, if they have a positive or open body language the service user will feel more confident and comfortable.

Health And Social RO21 (4 decks)

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