LEARNING, DEVELOPMENT, AND EVALUATION Flashcards
Adult learners are:
1.)
2,)
3.)
4.)
5.)
6.)
Results Oriented
Practical
Independent
Self Directed
Learn More Slowly
Resistant to Change
Who described three domains of learning?
Benjamin Bloom
What are the three domains of learning that ever learning program design and implementation should address?
Cognitive Domain
Affective Domain
Psychomotor Domain
Cognitive Domain includes …
collecting, synthesizing, and applying knowledge
Affective Domain includes …
emotions and attitudes, including the ability to be aware of emotions and to respond to them
Psychomotor Domain includes …
motor skills, the ability to perform complex skills, and create new movement patterns.
What two motivations should a training program assess in order to better educate, encourage, and advocate for them?
Intrinsic Motivation - internal motivation, e.g. enjoyment or personal satisfaction
Extrinsic Motivation - external motivation, e.g. praise and financial rewards
_____ _____ of ______ and ________ ____ of _____ are the two main categories of training methods.
Cognitive Methods of Training; Behavioral Methods of Training
Cognitive Methods of Training are …
based on theoretical training that focuses on processes, guidelines, etc.
Examples: live demonstrations, lectures, eLearning
Behavioral Methods of Training are …
interactive and intend to spark creative thinking.
Examples: role-playing, case studies with open discussions, behavioral modeling
What is the ADDIE Model?
Analysis, Development, Design, Implement, Evaluate; it used for learning program development and design.
What is an IDP?
Individual Development Plan; is a commitment between an employee and supervisor that identifies the employee’s growth opportunities and development needs.
A _____ _____ _____ identifies the training requirements and skill levels throughout the organization; helping prioritize the training needs, engage the staff by showing the gap and ROI of training, and identify tools and methods to be used during training itself.
training needs assessment
ADDIE MODEL: ANALYSIS
Consider desired new behaviors
Delivery Options
Who Will Participate
Participant’s Abilities and Skills
Timeline of the Project
ADDIE MODEL: DESIGN
Creation of Specific Content, Methods, and Goals
ADDIE MODEL: DEVELOPMENT
Creation of Actual Content and Course Materials
ADDIE MODEL: IMPLEMENTATION
Instructor Preps and Delivers Actual Course Materials
ADDIE MODEL: EVALUATION
Development of Specific Questions (to determine effectiveness of the education in reaching established goals)
Which model can be used in the evaluation phase of the ADDIE model?
Kirkpatrick’s Four Levels of Learning Evaluation
What is level (1) of Kirkpatrick’s Four Levels of Learning?
Reaction - measures satisfaction with training, establishing how engaged learners were during training, and whether they felt training was valuable.
What is level (2) of Kirkpatrick’s Four Levels of Learning?
Learning - understanding degree to which participants skills or knowledge increased during training.
What is level (3) of Kirkpatrick’s Four Levels of Learning?
Behavior - understanding degree to which participants behavior increased due to training and how they apply their new knowledge
What is level (4) of Kirkpatrick’s Four Levels of Learning?
Results - quantitative measurements such as improved productivity and quality of work – computing an ROI for the training
What type of feedback is instant, in-the-moment advice that occurs outside the formal performance review?
Informal Feedback
What type of feedback is needed for situations that demonstrate improvement in a development area, goes “above and beyond”, and “pitches in” helping colleagues beyond the bounds of ones job duties?
Positive Reinforcement
What type of feedback is needed for situations where an individual is not performing well, is being disruptive, not meeting expectations, and needs further development of a particular skill?
Constructive Criticism
What type of review assesses feedback from multiple sources?
360 Review
This analysis can help managers identify the needs of an individual and can include assessment centers, psychological testing, or performance appraisals.
Development Needs Analysis2
Which outcome occurs when the interviewer allows one positive characteristic of a candidate to overly influence their decision?
1.) Horns effect
2.) Similar-to-me effect
3.) Halo effect
4.) Recency effect
5.) Central Tendency
3.) Halo Effect
Which outcome occurs when the interviewer allows characteristics shared to impact decision or rating?
1.) Horns effect
2.) Similar-to-me effect
3.) Halo effect
4.) Recency effect
5.) Central Tendency
2.) Similar-to-me Effect
Which outcome occurs when the interviewer gives greater importance to recent events than to overall performance?
1.) Horns effect
2.) Similar-to-me effect
3.) Halo effect
4.) Recency effect
5.) Central Tendency
4.) Recency Effect
Which outcome occurs when the interviewer allows one negative characteristic to influence the entire rating?
1.) Horns effect
2.) Similar-to-me effect
3.) Halo effect
4.) Recency effect
5.) Central Tendency
1.) Horns Effect
Which outcome occurs when the interviewer gives most or all employees a rating that falls in the middle of the scale?
1.) Horns effect
2.) Similar-to-me effect
3.) Halo effect
4.) Recency effect
5.) Central Tendency
5.) Central Tendency
What method of data gathering and analysis involves collecting information from a sample targeted group and can be done through questionnaires or interviews?
A survey.
_____ _____ obtain information from individuals who represent a sample of a larger group, typically 6-12 individuals, and lead by a facilitator.
Focus groups
What term refers to all the variations that impact a participants performance during a survey or focus group?
Measurement error
What tool should be used to gain information regarding future planning by determining how external and internal factors could impact the business and personnel?
Environmental Scan
_______ compares such items as HR policies, practices, wages, etc. with those of other organizations.
Benchmarking
Which correlation occurs in data points that rise as x and y increase?
Positive Correlation
Which correlation occurs in data points that drop as x and y increase?
Negative Correlation
Which correlation occurs in data points that are scattered across all x and y numbers?
No Correlation
What is the formula for COST PER HIRE
recruitment costs ÷ (compensation cost + benefit cost)
What is the formula for AVERAGE TIME TO FILL
sum (days to fill all jobs in a period) ÷ total jobs filled per period
What is the formula for ABSENCE RATE
of days absent, per month, for all employees ÷ (avg. number of employees during a month x number of workdays)
What is the formula for BENEFIT COST PER EMPLOYEE
total cost of the benefit/program ÷ total number of employees
what is the formula for BENEFIT UTILIZATION RATE
total number of employees using the benefit ÷ total number of employees eligible to use a benefit
What is the formula for AVERAGE TENURE
total service for all active employees ÷ total number of active employees
What is the formula for TURNOVER (annual)
Number of employees terminating during a 12 month period ÷ average # of employees during the same period
What is the formula for TURNOVER COSTS
Total cost of separation + recruitment cost + lost productivity + training costs
