LEADING AND COMMUNICATING IN THE WORKPLACE

Question 1

Trait theories maintain that effective leaders share common …

Answer 1

traits, beliefs, and thought processes.

Question 2

These theories focus on how leaders act towards others.

Answer 2

Behavioral theories

Question 3

Kurt Lewin’s Three Styles of Leadership include:

Answer 3

Autocratic, Democratic, and Laissez-faire.

Question 4

Autocratic leaders make decisions with ….

Answer 4

little to no input from their subordinates, they dictate what needs to be done, and how it needs to be done.
- Good leadership style for when quick decisions are needed but input is not.

Question 5

Democratic leaders offer ….

Answer 5

guidance to the team but allow team to provide input before making a decision. Most effective when team agreement matters.
- Challenges occur when individual perspectives and ideas clash.

Question 6

Laissez-fair leaders allow team members …

Answer 6

complete autonomy. Most effective when the team is skilled, motivated, and doesn’t need close supervision. However, oversight is still needed to make sure the team stays focused.

Question 7

What uses all three styles of leadership? Which one is correct?

Answer 7

Effective leaders. There is no one correct type of leader.

Question 8

Paul Hershey, Kenneth Blanchard and Robert House developed which behavioral theory?

Answer 8

Contingency Theories

Question 9

Hershey-Blanchard Model links _______ style with the ________ of team members.

Answer 9

leadership; maturity

Question 10

Robert House’s path-goal theory leadership should depend on the team members _____, the ____ at _____, and the _______ in which they are working.

Answer 10

needs; task; hand; environment

Question 11

French and Raven developed ______ and _______ theories - which identify the ways leaders use their _____ and _____ to accomplish tasks.

Answer 11

power; influence; power; influence

Question 12

The power and influence theory created by French and Rave is known as …

Answer 12

French and Raven’s Five Forms of Power

Question 13

Legitimate, reward, and coercive are types of ______ power; and expert and referent (charisma) are types of _____ power.

Answer 13

positional; personal

Question 14

What type of leadership assumes that people are motivated by rewards for accomplishments?

Answer 14

Transactional leadership.

Question 15

_______ _______ is the ability to adapt their leadership style to the needs of the individual, team, or organization, and is based on the ______-_____ model.

Answer 15

Situational Leadership; Hershey-Blanchard

Question 16

The (4) tyles of situational leadership styles are …

Answer 16

1.) Delegating
2.) Supporting
3.) Coaching
4.) Directing

Question 17

Delegating falls into which quadrant?
It is classified as ____ supportive and _____ directive behavior.

Answer 17

LLQ/S4
Low; Low

Question 18

Supporting falls into which quadrant?
It is classified as _____ supportive and _____ directive behavior.

Answer 18

ULQ/S3
High; Low

Question 19

Coaching falls into which quadrant?
It is classified as _____ directive and _____ supportive behavior.

Answer 19

URQ/S2
High; High

Question 20

Delegating falls into which quadrant?
It is classified as _____ directive and _____ supportive behavior.

Answer 20

LRQ; S1
High; Low

Question 21

A person’s ability to identify their own emotions and the emotions of others.

Answer 21

What is a emotional intelligence?

Question 22

Victor ______ developed ______ theory - which says that people are motivated by perceived expected outcome and this theory should only be strategically used.

Answer 22

Vroom; expectancy

Question 23

Equity theory focuses ….

Answer 23

not only on the reward but the perceived fairness of that reward.

Question 24

An individual who assesses their talents and efforts, compares them to the talents and efforts of other employees, adjusting their level of effort or expecting higher rewards is an individual practicing ….

Answer 24

equity theory.

Question 25

Leaders who follow rules closely and expect the same of their team members follow _______ leadership.

Answer 25

bereaucratic

Question 26

_______ leadership style inspires and motivates team members.

Answer 26

Charismatic

Question 27

Meeting the needs of the team is how a ____ leader leads.

Answer 27

servant

Question 28

Taking responsibility for their own actions and expecting individuals to meet their potential are the traits of a ______________ leader.

Answer 28

transformational

Question 29

Leadership is/is not a "one size fits all" concept.

Answer 29

is not

Question 30

This fosters loyalty, trust, and a culture of increased productivity, engagement, and tenure.

Answer 30

Relationship Management.

Question 31

_______ is a way to build relationships and establishes a mutually beneficial affiliation with other employees, clients, vendors, or organizations.

Answer 31

Networking

Question 32

When (2) or more people connect and associate, this is known as .....

Answer 32

relationship building

Question 33

Being authentic, developing mutual respect, and creating meaningful connections allows trust to be built over time as he party adheres to the set of rules knowns as the ___________ ___________.

Answer 33

Psychological contract

Question 34

Teamwork occurs when .....

Answer 34

various people throughout the department, organization, or community come together to work on a single goal.

Question 35

Forming, Storming, Norming, Performing are

Answer 35

the four phases of the development sequence of a group.

Question 36

What involves exploring underlying reasons for disagreement and lack of alignment among teams and individuals?

Answer 36

Conflict resolution

Question 37

Organizational conflict describes ...

Answer 37

natural conflict or disagreement that develops between employees, departments, or functions.

Question 38

What are the three basic sources of conflict?

Answer 38

Relationship, Task, and Process

Question 39

Relationship conflict involves ...

Answer 39

interpersonal issues between individuals and affects how employees work together and the social issues surrounding interactions.

Question 40

Task conflict involves ...

Answer 40

issues that arise from parties disagreeing about the content or outcome of tasks, procedures, or goals.

Question 41

Process conflict involves ...

Answer 41

disagreement over "how" the team should complete certain tasks.

Question 42

Both ______ and _____ conflict can occur. That is conflict between (2) people or between (2) organizations.

Answer 42

micro; macro

Question 43

This type of conflict occurs between individuals, departments, or functions within the same company.

Answer 43

Intra-organizational conflict

Question 44

This type of conflict occurs between multiple companies, organizations, or even amongst customers and vendors.

Answer 44

Inter-organizational conflict

Question 45

What are competing, accommodating, avoiding, compromising, and collaborating?

Answer 45

Styles of conflict resolution and negotiation

Question 46

Which conflict resolution and negotiation style involves each side pursuing their own interests, focusing non short-term gains?

Answer 46

Competing; used when they need to act quickly or there is no room to negotiate.

Question 47

Which conflict resolution and negotiation style involves one side winning and other side losing?

Answer 47

Accommodating; used when maintaining relationships and goodwill is a priority.

Question 48

Which conflict resolution and negotiation involves both sides losing?

Answer 48

Avoiding; used when (2) individuals want to avoid conflict.

Question 49

Which conflict resolution and negotiation style involves both parties winning a little and losing a little?

Answer 49

Compromising; often mistaken for collaboration, more about meeting in the middle.

Question 50

Which conflict resolution and negotiation style involves creating a win-win scenario?

Answer 50

Collaboration; focuses on meeting both parties needs and arriving at a mutually beneficial solution.

Question 51

Conflict resolution focuses on ....

Answer 51

an issue or problem that needs to be solved.

Question 52

Negotiation is different from conflict resolution in that ...

Answer 52

two parties share an objective.

Question 53

This process creates an agreement between (2) or more parties. And can be formal or verbal agreements.

Answer 53

Negotiation process.

Question 54

Important to know when ______ are legally binding and approach negotiations appropriatley.

Answer 54

agreements

Question 55

What is a step in the negotiation process refers to understanding the other person's view point?

Answer 55

perspective-taking

Question 56

Principled bargaining occurs when both sides ....

Answer 56

focus on objective outcomes, eliminating emotional disagreement, or grandstanding (acting or speaking in a way that attracts the good opinion of other people who are watching)

Question 57

Separating emotions from problems, focusing on interests rather than positions, looking for options that include mutual gains, and using objective criteria, are elements of what negotiation tactic?

Answer 57

Principled bargaining or principled negotiation.

Question 58

Auction is a __________ __________ where _______ compete against one another for an item or outcome.

Answer 58

negotiation tactic; buyers

Question 59

This recognizes the importance of both parties and works toward the win-win outcome.

Answer 59

Interest-based bargaining

Question 60

In contrast to interest-based bargaining, _____-______ bargaining is a competition that pits the sides against each other and can often breed resentment.

Answer 60

position-based

Question 61

What two terms identifies the individual or team where a message originated?

Answer 61

Source or Sender

Question 62

What term refers to a content or idea that a sender is communicating?

Answer 62

Message

Question 63

What term identifies the person or audience that receives a interprets a message?

Answer 63

Receiver

Question 64

_____ ______ happens when the receiver fully focuses on the message, not allowing outer or internal distractions.

Answer 64

Active listening

Question 65

Message receive should always give ______ ______ through non-verbal cues such as nodding or smiling.

Answer 65

message feedback

Question 66

What is the CCL?

Answer 66

Center for Creative Leadership

Question 67

What is and who developed the SBI feedback tool?

Answer 67

SBI stands for - situational, behavioral and impact/reaction. SBI model shifts the focus from the individual to the actual behavior, creating a coaching opportunity. Developed by the CCL.

Question 68

Employee communication can be _______-______ (macro level) or _______-______ (micro level

Answer 68

Organization-wide; employee specific

Question 69

Communication can occur in various forms of _____. Email, social media, and town-halls are just a few examples of ____ that are used.

Answer 69

Media; media.

Question 70

Leadership should _______ regularly, solicit and be responsive to feedback. This is also known as ___-____ communication.

Answer 70

Communicate; two-way

Question 71

______ _______ are small groups of people whose response to a product or idea is considered representative of the larger population.

Answer 71

Focus groups

Question 72

These group or team collaborations - also known as ______ _______ - should also be recorded to ensure ideas are captured, action items are noted, and specific roles are assigned.

Answer 72

Staff or team meetings

Question 73

What is abbreviated CQ and is an outsiders ability to understand the unfamiliar aspects of a different culture and even blend in.

Answer 73

Culture Intelligence (CQ)

Question 74

What are high-context cultures?

Answer 74

Cultures comprised of numerous rules that are understood but not defined. Norms may not be clearly articulated, people may rely more on body language, and emotions may not be expressed openly.

Question 75

_____-______ cultures have clear rules that are more easily communicated to newcomers, which eliminates confusion early on.

Answer 75

Low-context

Question 76

Geert Hofstede's Cultural Dimensions theory is used by ....

Answer 76

organizations to understand cultures and perform globally.

Question 77

What are Power distance index, individualism versus collectivism, uncertainty avoidance, masculinity versus femininity, short-term versus long-term orientation, and indulgence versus restraint?

Answer 77

(6) Cultural Dimensions of Hofstede's Cultural Dimensions Theory

Question 78

Power distance index ....

Answer 78

is the extent that inequality in power is accepted

Question 79

Individualism vs. Collectivism ...

Answer 79

refers to the degree to which individuals are reliant on or obligated to others.

Question 80

Uncertainty avoidance ....

Answer 80

is the extent uncertainty and risk are accepted.

Question 81

Masculinity vs. Femininity ...

Answer 81

refers to the attitude toward gender equality; masculine cultures feature distinct gender roles, feminine cultures feature more fluid gender roles.

Question 82

Short-term vs. Long-term orientation ...

Answer 82

refers to how much a culture views future rewards versus present gratificiation.

Question 83

Indulgence vs. Restraint ...

Answer 83

is the degree to which a culture controls or regulates gratification.

Question 84

Fons Trompenaars created another cultural model called ....

Answer 84

Trompenaars cultural dimensions

Question 85

Universalism vs. particularism, individualism vs communitarianism, specific versus diffuse, neutral vs affective, achievement vs. ascription, sequential time vs. synchronous time, and internal direction vs. external direction are apart of what model?

Answer 85

Trompenaars cultural dimensions

Question 86

Identify the differences in: 1.) Universalism vs. particularism 2.) Individualism vs communitarianism 3.) Specific versus diffuse 4.) Neutral vs affective 5.) Achievement vs. ascription 6.) Sequential time vs. synchronous time 7.) Internal direction vs. external direction

Answer 86

1.) Consistent rules for all vs. focusing on relationships and embracing decisions based on nepotism 2.) Outcomes of ones life are based on one's actions vs. people succeed or fail as a group 3.) Work and home are kept separate vs these two parts of life are interconnected 4.) People conceal their emotions vs. people are emotionally demonstrative (including the workplace) 5.) Individuals gain status through knowledge and skills vs. individuals have status based on predetermined position or connections 6.) Literal and punctuality is very important vs. flexible and punctuality is less important 7.) Individuals believe they can control their environment vs. individuals work with the environment they are given

Question 87

Organizational culture can also be viewed through Edward Schein's, ______ ______.

Answer 87

Schein's Model

Question 88

Artifacts, values, and basic assumptions are three levels of which organizational model?

Answer 88

Schein's Model

Question 89

An organizations cultural _______ are the visible part of the culture.

Answer 89

artifacts

Question 90

An organizations ______ are a shared understanding of how business will be done.

Answer 90

values

Question 91

Basic _______ are shared ideas among individuals, such as how space is used, what is moral, or what is ethical.

Answer 91

assumptions

Question 92

Expatriates are ....

Answer 92

employees living outside their home countries.

Question 93

______ ______ should be top priority when conducting business.

Answer 93

Legal compliance

Question 94

What promotes fairness by providing support and resources to individuals to allow them to reach their full potential?

Answer 94

Equity

Question 95

Equity also focuses on this, which can prohibit specific classes of people from succeeding.

Answer 95

removal of barriers

Question 96

It's important that all employees are able to _______ into the organizations culture as long it is open and welcoming. That is, the ability of a workplace to quickly bring a new employee up to speed with regard to the organizational culture and how employees interact with each other and business clients.

Answer 96

assimilate

Question 97

What is an unconscious bias?

Answer 97

An unintentional stereotype or perception a person has.