Learning and Development Flashcards
Why is Professional Development important?
Helps attract talent, helps with succession planning, and keeps employees engaged.
Why is it important to have engaged employees?
Higher than average productivity, save the company money, work more efficiently, make fewer errors, and improves employee retention.
What is HR’s role in managing talent?
Performance expectations, performance appraisal, and give employment opportunities.
How to improve career development opportunities?
Training classes, on-the-job training, and job shadowing.
What is andragogy?
The science of how adults learn.
What are 3 adult learning styles?
Auditory, visual, and kinesthetic.
What is the auditory learning style?
Retain information they hear. Use dialogue and audio presentations.
What is the visual learning style?
Retain information they see. Use nonverbal cues, charts, graphs, and visual aids.
What is the kinesthetic learning style?
Retain info when they move and interact. Use role play, practice, and practical learning approach.
What are 3 training methods?
Passive training, active training, experiential training.
What is passive training?
Used for visual learners. Includes lectures and videos.
What is active training?
Used for auditory learners. Includes interactive facilitation, Q & A, case studies, and simulations.
What is experiential training?
Used for kinesthetic learners. Includes practicing the new skills.
What is Scientific Management?
One best way to do a job. Using science, harmony, cooperation, and development.
What is the Hawthorne Effect?
Paying more attention to human needs leads to a better performance.
What is the Job Characteristics Model?
Employee motivation is linked to the task itself.
What is the Motivation-Hygiene Theory?
Extrinsic Hygiene - Conditions that must be positive for employees to have a good attitude about their jobs.
Intrinsic Motivation - Personal growth or achievement.
What is Operant Conditioning?
Uses rewards and punishments for behavior.
What is Maslow’s Needs Hierarchy?
Basic needs be met first to then focus on higher levels.
What is the Acquired Needs Theory?
Employees are motivated by achievement, affiliation, and power.
What is the ADDIE Model?
Analyze
Design
Develop
Implement
Evaluate
What is the role of the facilitator?
Guide the session, move the session forward, and foster collaboration.
What is the Kirkpatrick Model?
- Reaction - Did the learners find the information useful?
- Learning - Did the learners improve their knowledge, skills, and attitudes?
- Did the learners change their behaviors?
- Did the organization benefit?
What is Organizational Development (OD)?
A systematic approach to change, identifies barriers to effectiveness, uses structured interventions to reduce the impact of those barriers, and focuses on the entire organization.
What is the Change Management Model?
Unfreeze –> Change –> Refreeze
