Learning and Development

Question 1

Why is Professional Development important?

Answer 1

Helps attract talent, helps with succession planning, and keeps employees engaged.

Question 2

Why is it important to have engaged employees?

Answer 2

Higher than average productivity, save the company money, work more efficiently, make fewer errors, and improves employee retention.

Question 3

What is HR’s role in managing talent?

Answer 3

Performance expectations, performance appraisal, and give employment opportunities.

Question 4

How to improve career development opportunities?

Answer 4

Training classes, on-the-job training, and job shadowing.

Question 5

What is andragogy?

Answer 5

The science of how adults learn.

Question 6

What are 3 adult learning styles?

Answer 6

Auditory, visual, and kinesthetic.

Question 7

What is the auditory learning style?

Answer 7

Retain information they hear. Use dialogue and audio presentations.

Question 8

What is the visual learning style?

Answer 8

Retain information they see. Use nonverbal cues, charts, graphs, and visual aids.

Question 9

What is the kinesthetic learning style?

Answer 9

Retain info when they move and interact. Use role play, practice, and practical learning approach.

Question 10

What are 3 training methods?

Answer 10

Passive training, active training, experiential training.

Question 11

What is passive training?

Answer 11

Used for visual learners. Includes lectures and videos.

Question 12

What is active training?

Answer 12

Used for auditory learners. Includes interactive facilitation, Q & A, case studies, and simulations.

Question 13

What is experiential training?

Answer 13

Used for kinesthetic learners. Includes practicing the new skills.

Question 14

What is Scientific Management?

Answer 14

One best way to do a job. Using science, harmony, cooperation, and development.

Question 15

What is the Hawthorne Effect?

Answer 15

Paying more attention to human needs leads to a better performance.

Question 16

What is the Job Characteristics Model?

Answer 16

Employee motivation is linked to the task itself.

Question 17

What is the Motivation-Hygiene Theory?

Answer 17

Extrinsic Hygiene - Conditions that must be positive for employees to have a good attitude about their jobs.
Intrinsic Motivation - Personal growth or achievement.

Question 18

What is Operant Conditioning?

Answer 18

Uses rewards and punishments for behavior.

Question 19

What is Maslow’s Needs Hierarchy?

Answer 19

Basic needs be met first to then focus on higher levels.

Question 20

What is the Acquired Needs Theory?

Answer 20

Employees are motivated by achievement, affiliation, and power.

Question 21

What is the ADDIE Model?

Answer 21

Analyze
Design
Develop
Implement
Evaluate

Question 22

What is the role of the facilitator?

Answer 22

Guide the session, move the session forward, and foster collaboration.

Question 23

What is the Kirkpatrick Model?

Answer 23

1. Reaction - Did the learners find the information useful?
2. Learning - Did the learners improve their knowledge, skills, and attitudes?
3. Did the learners change their behaviors?
4. Did the organization benefit?

Question 24

What is Organizational Development (OD)?

Answer 24

A systematic approach to change, identifies barriers to effectiveness, uses structured interventions to reduce the impact of those barriers, and focuses on the entire organization.

Question 25

What is the Change Management Model?

Answer 25

Unfreeze –> Change –> Refreeze