Employee and Labor Relations

Question 1

What are the 7 stages of the employee life cycle?

Answer 1

1. Attraction (Sourcing)
2. Recruitment
3. Employee Onboarding
4. Development
5. Retention
6. Separation
7. Alumni

Question 2

What is the importance of employee engagement?

Answer 2

Involvement, satisfaction, happiness, loyalty.

Question 3

How do you measure engagement?

Answer 3

Survey employees, identify themes, and create action plans.

Question 4

What are 5 employee engagement strategies?

Answer 4

1. Empowerment
2. Acknowledgement
3. Appreciation
4. Employee career paths
5. Mentoring

Question 5

What makes up company culture?

Answer 5

Employee treatment, business conduct, level of empowerment, and commitment to collaboration.

Question 6

What are artifacts?

Answer 6

The visible symbols of the culture. Can be seen, heard, or felt.

Question 7

What makes up the values of the company?

Answer 7

The mission, vision, and goals.

Question 8

What are assumed values?

Answer 8

What employees perceive about the employer’s values.

Question 9

What is Clan Culture?

Answer 9

Collaborative, consensus-based, and shared value system.

Question 10

What is Adhocracy Culture?

Answer 10

Risk-driven, visionary, and entrepreneurial.

Question 11

What is Market Culture?

Answer 11

Results-based, competitive, and profit-focused.

Question 12

What is Hierarchy Culture?

Answer 12

Structured, established procedures, and organized tasks.

Question 13

What is Power Distance?

Answer 13

Distribution of power between leaders and employees.

Question 14

What is Uncertainty Avoidance?

Answer 14

A company’s tolerance for ambiguity (unstructured situations).

Question 15

What is Individualism vs. Collectivism?

Answer 15

Valuing autonomy or collaboration.

Question 16

What is Long-Term vs. Short-Term Orientation?

Answer 16

Company’s perspective on change management.

Question 17

What is Indulgence vs. Restraint?

Answer 17

Belief in immediate gratification or established standards.

Question 18

What’s the importance of employee relations programs?

Answer 18

Reduce disciplinary action, reduce absenteeism, improve retention, improve satisfaction, and avoid union formation.

Question 19

What are Work Councils?

Answer 19

Formal groups that influence company strategy.

Question 20

What are unions?

Answer 20

Formed to address working conditions and wages.

Question 21

What is the National Labor Relations Act (Wagner Act)?

Answer 21

Gives employees the right to organize.

Question 22

What is the bargaining unit?

Answer 22

2 or more employees represented by the union.

Question 23

What are Unfair Labor Practices (ULP)?

Answer 23

Conduct that violates the Wagner Act.

Question 24

What is the Collective Bargaining Agreement (CBA)?

Answer 24

Agreement between management and the union. Defines employment conditions like wages, work hours, benefits, and dispute resolution procedures.

Question 25

What is escalation?

Answer 25

Provides an objective look at a dispute.

Question 26

What are Alternative Dispute Resolution (ADR) methods?

Answer 26

1. Conciliation - Come to a friendly agreement, generate dialogue, and offer possible resolutions. 2. Mediation - Non-binding intervention, find a mutually acceptable resolution. 3. Arbitration - Hear testimony, review evidence, similar to a court proceeding.

Question 27

What is the difference between binding and non-binding?

Answer 27

Binding - The decision is final if the parties agree. Non-Binding - Gives the parties the right to sue.

Question 28

What is the Equal Employment Opportunity Commission (EEOC)?

Answer 28

Responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee.

Question 29

What is the Occupational Safety and Health Administration (OSHA)?

Answer 29

Ensures safe and healthful working conditions by setting and enforcing standards.

Question 30

What makes an effective investigator?

Answer 30

Remains neutral, identifies relevant laws, asks specific questions, and uses discretion.

Question 31

How can a policy be developed?

Answer 31

1. Identify the need, determine the content, obtain stakeholder support, communicate, and update or revise the policy.

Question 32

What is a Business Continuity Plan?

Answer 32

Information needed for a business to continue operations during an unplanned event.

Question 33

What is Reduction in Force (RIF)?

Answer 33

Restructuring strategy that results in job loss.

Question 34

What is the Worker Adjustment and Retraining Act (WARN)?

Answer 34

May occur if employment decisions impact one group more than another, called Disparate Impact.

Question 35

What is the Consolidated Omnious Budget Reconciliation Act (COBRA)

Answer 35

Workers who lose health insurance may continue on the employer's plan.