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aPHR Study Set > Employee and Labor Relations > Flashcards

Employee and Labor Relations Flashcards

1
Q

What are the 7 stages of the employee life cycle?

A
  1. Attraction (Sourcing)
  2. Recruitment
  3. Employee Onboarding
  4. Development
  5. Retention
  6. Separation
  7. Alumni
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2
Q

What is the importance of employee engagement?

A

Involvement, satisfaction, happiness, loyalty.

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3
Q

How do you measure engagement?

A

Survey employees, identify themes, and create action plans.

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4
Q

What are 5 employee engagement strategies?

A
  1. Empowerment
  2. Acknowledgement
  3. Appreciation
  4. Employee career paths
  5. Mentoring
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5
Q

What makes up company culture?

A

Employee treatment, business conduct, level of empowerment, and commitment to collaboration.

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6
Q

What are artifacts?

A

The visible symbols of the culture. Can be seen, heard, or felt.

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7
Q

What makes up the values of the company?

A

The mission, vision, and goals.

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8
Q

What are assumed values?

A

What employees perceive about the employer’s values.

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9
Q

What is Clan Culture?

A

Collaborative, consensus-based, and shared value system.

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10
Q

What is Adhocracy Culture?

A

Risk-driven, visionary, and entrepreneurial.

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11
Q

What is Market Culture?

A

Results-based, competitive, and profit-focused.

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12
Q

What is Hierarchy Culture?

A

Structured, established procedures, and organized tasks.

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13
Q

What is Power Distance?

A

Distribution of power between leaders and employees.

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14
Q

What is Uncertainty Avoidance?

A

A company’s tolerance for ambiguity (unstructured situations).

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15
Q

What is Individualism vs. Collectivism?

A

Valuing autonomy or collaboration.

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16
Q

What is Long-Term vs. Short-Term Orientation?

A

Company’s perspective on change management.

17
Q

What is Indulgence vs. Restraint?

A

Belief in immediate gratification or established standards.

18
Q

What’s the importance of employee relations programs?

A

Reduce disciplinary action, reduce absenteeism, improve retention, improve satisfaction, and avoid union formation.

19
Q

What are Work Councils?

A

Formal groups that influence company strategy.

20
Q

What are unions?

A

Formed to address working conditions and wages.

21
Q

What is the National Labor Relations Act (Wagner Act)?

A

Gives employees the right to organize.

22
Q

What is the bargaining unit?

A

2 or more employees represented by the union.

23
Q

What are Unfair Labor Practices (ULP)?

A

Conduct that violates the Wagner Act.

24
Q

What is the Collective Bargaining Agreement (CBA)?

A

Agreement between management and the union. Defines employment conditions like wages, work hours, benefits, and dispute resolution procedures.

25
Q

What is escalation?

A

Provides an objective look at a dispute.

26
Q

What are Alternative Dispute Resolution (ADR) methods?

A
  1. Conciliation - Come to a friendly agreement, generate dialogue, and offer possible resolutions.
  2. Mediation - Non-binding intervention, find a mutually acceptable resolution.
  3. Arbitration - Hear testimony, review evidence, similar to a court proceeding.
27
Q

What is the difference between binding and non-binding?

A

Binding - The decision is final if the parties agree.
Non-Binding - Gives the parties the right to sue.

28
Q

What is the Equal Employment Opportunity Commission (EEOC)?

A

Responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee.

29
Q

What is the Occupational Safety and Health Administration (OSHA)?

A

Ensures safe and healthful working conditions by setting and enforcing standards.

30
Q

What makes an effective investigator?

A

Remains neutral, identifies relevant laws, asks specific questions, and uses discretion.

31
Q

How can a policy be developed?

A
  1. Identify the need, determine the content, obtain stakeholder support, communicate, and update or revise the policy.
32
Q

What is a Business Continuity Plan?

A

Information needed for a business to continue operations during an unplanned event.

33
Q

What is Reduction in Force (RIF)?

A

Restructuring strategy that results in job loss.

34
Q

What is the Worker Adjustment and Retraining Act (WARN)?

A

May occur if employment decisions impact one group more than another, called Disparate Impact.

35
Q

What is the Consolidated Omnious Budget Reconciliation Act (COBRA)

A

Workers who lose health insurance may continue on the employer’s plan.

aPHR Study Set (5 decks)

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