Employee and Labor Relations Flashcards
What are the 7 stages of the employee life cycle?
- Attraction (Sourcing)
- Recruitment
- Employee Onboarding
- Development
- Retention
- Separation
- Alumni
What is the importance of employee engagement?
Involvement, satisfaction, happiness, loyalty.
How do you measure engagement?
Survey employees, identify themes, and create action plans.
What are 5 employee engagement strategies?
- Empowerment
- Acknowledgement
- Appreciation
- Employee career paths
- Mentoring
What makes up company culture?
Employee treatment, business conduct, level of empowerment, and commitment to collaboration.
What are artifacts?
The visible symbols of the culture. Can be seen, heard, or felt.
What makes up the values of the company?
The mission, vision, and goals.
What are assumed values?
What employees perceive about the employer’s values.
What is Clan Culture?
Collaborative, consensus-based, and shared value system.
What is Adhocracy Culture?
Risk-driven, visionary, and entrepreneurial.
What is Market Culture?
Results-based, competitive, and profit-focused.
What is Hierarchy Culture?
Structured, established procedures, and organized tasks.
What is Power Distance?
Distribution of power between leaders and employees.
What is Uncertainty Avoidance?
A company’s tolerance for ambiguity (unstructured situations).
What is Individualism vs. Collectivism?
Valuing autonomy or collaboration.
What is Long-Term vs. Short-Term Orientation?
Company’s perspective on change management.
What is Indulgence vs. Restraint?
Belief in immediate gratification or established standards.
What’s the importance of employee relations programs?
Reduce disciplinary action, reduce absenteeism, improve retention, improve satisfaction, and avoid union formation.
What are Work Councils?
Formal groups that influence company strategy.
What are unions?
Formed to address working conditions and wages.
What is the National Labor Relations Act (Wagner Act)?
Gives employees the right to organize.
What is the bargaining unit?
2 or more employees represented by the union.
What are Unfair Labor Practices (ULP)?
Conduct that violates the Wagner Act.
What is the Collective Bargaining Agreement (CBA)?
Agreement between management and the union. Defines employment conditions like wages, work hours, benefits, and dispute resolution procedures.
What is escalation?
Provides an objective look at a dispute.
What are Alternative Dispute Resolution (ADR) methods?
- Conciliation - Come to a friendly agreement, generate dialogue, and offer possible resolutions.
- Mediation - Non-binding intervention, find a mutually acceptable resolution.
- Arbitration - Hear testimony, review evidence, similar to a court proceeding.
What is the difference between binding and non-binding?
Binding - The decision is final if the parties agree.
Non-Binding - Gives the parties the right to sue.
What is the Equal Employment Opportunity Commission (EEOC)?
Responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee.
What is the Occupational Safety and Health Administration (OSHA)?
Ensures safe and healthful working conditions by setting and enforcing standards.
What makes an effective investigator?
Remains neutral, identifies relevant laws, asks specific questions, and uses discretion.
How can a policy be developed?
- Identify the need, determine the content, obtain stakeholder support, communicate, and update or revise the policy.
What is a Business Continuity Plan?
Information needed for a business to continue operations during an unplanned event.
What is Reduction in Force (RIF)?
Restructuring strategy that results in job loss.
What is the Worker Adjustment and Retraining Act (WARN)?
May occur if employment decisions impact one group more than another, called Disparate Impact.
What is the Consolidated Omnious Budget Reconciliation Act (COBRA)
Workers who lose health insurance may continue on the employer’s plan.
