Lean Production Exam 1

Question 1

Define

Answer 1

• identify problem
• gather VOC
• define Scope
• project timeline

Question 2

Measure

Answer 2

• Data collection
• Identify KPIV and KPOV
• Map the process
• validate measurement system

Question 3

Examples of KPIV and KPOV

Answer 3

KPIV
* no of patients
*no of nurses
* no of doctors
KPOV
* time taken from arrval to making decision
* time taken from making decision to ER
* time taken from ER to doctor contact

Question 4

Analyse

Answer 4

• conduct RCA
• perform data analysis
• use tools like fish bone diagram, and control charts

Question 5

Improve

Answer 5

• brainstrom solution that might fix the problem
• measure to ensure improvement
• develop a pilot plan to see if the solution is effective

Question 6

Useful tool for documenting TOC

Answer 6

PDSA

Question 7

Explain PDSA

Answer 7

P: develop a plan to test the change
D: do the test
S: observe and study consequences from the test
A: determine what modification should be made to the test

Question 8

Control

Answer 8

• make a plan to sustain improvement
• standardize the process
• continuously improve the process