Leading Change and Managing Conflict

Question 1

Motivation and morale

Answer 1

Creating harmony in the workplace, making people feel valued, focusing on goals, handling relationships, reinforcing values that keep positive action alive, open communication and conflict resolution, be a role model

Question 2

Critical Thinking

Answer 2

• Motivation: compass, where are we going
• Decision-Making: use framework, not necessarily begins with a problem
• Problem Solving: What is occurring now? What do you want to be occurring?
• Creativity

Question 3

Decision Models

Answer 3

1. Satisficing (good enough) - some situations can be the best that can be done
2. Optimizing (best possible) - epitome

Question 4

Decision-Making Styles

Answer 4

1. Autocratic (dictatorial): can be good in an emergency

2. Democratic (group input)

Question 5

Key Problem Solving Questions

Answer 5

• Is it important?
• Is it mine? (do I own this decision)
• Am I qualified?
• Do I have the authority?
• Do I have the resources?
• Can I delegate?
• What are the benefits of solving the problem?

Question 6

Two Types of Change

Answer 6

1. Linear (planned) Change
   - -Barriers and Facilitators to Change (Unfreezing, experiencing, refreezing)
2. Nonlinear (complex) Change

Question 7

Common Barriers to Change

Answer 7

Budget, Equipment/Technology, People who value the status quo, Groups who see change as a threat

Question 8

Common Facilitators

Answer 8

Data/Evidence, Community support, Buy-in by physicians and nurses, Patient Safety (ultimate goal)

Question 9

Types of Conflict

Answer 9

• Intrapersonal (within yourself)
• Interpersonal (people to people)
• Organizational (larger scale)