leading and managing change Flashcards
leading and managing change
Change is an act or process through which something becomes different
Make (someone or something) different; alter or modify, to transform or convert
Every thing changes, nothing remains without change
To improve is to change; to be perfect is to change often
Progress is impossible without change, and those who cannot change their minds cannot change anything
effective change management
Motivating change- creating readiness for change
overcoming resistence to change
Creating vision-
describing the core idealogy
constructing the envisioned future
developing political support-assessing change agent power
identifying key stake holders
influencing the stake holders
managing the transition-
activity planning
commitment planning
management structures
sustaining the momentum-
providing resources for change
building a support system for change agents
new competencies and skills
reinforcing new behaviours
staying the course
Motivating Change
Organizational change involves moving from the known to the unknown.
Because the future is uncertain and may adversely affect people’s competencies, worth, and coping abilities, organization members generally do not support change unless compelling reasons convince them to do so.
Similarly, organizations tend to be heavily invested in the status quo, and they resist changing it in the face of uncertain future benefits.
Consequently, a key issue in planning for action is how to motivate commitment to organizational change.
Creating Readiness for Change
Sensitize organizations to pressures for change- creating urgency.
Reveal discrepancies between current and desired states.
Convey credible positive expectations for the change.
Overcoming Readiness to Change
Empathy and support
Communication
Participation and involvement
Providing Resources for Change
Building a Support System for Change Agents
Developing New Competencies and Skills
Reinforcing New Behaviors
Staying the Course
Kotter’s 8 Steps of Change Process
Step One: Create Urgency. …
Step Two: Form a Powerful Coalition. …
Step Three: Create a Vision for Change. …
Step Four: Communicate the Vision. …
Step Five: Remove Obstacles. …
Step Six: Create Short-Term Wins. …
Step Seven: Build on the Change. …
Step Eight: Anchor the Changes in Corporate Culture
