Leadership Theories and Professionalism Flashcards
What is the top tier of leadership hierarchy?
Upper level management
What is the bottom tier of the leadership hierarchy?
Support staff
What is usually the highest level of an organization?
Executive
Administrator are usually at the ____ level of an organization.
upper level
Who focuses on formulating policies, analyzing data, “big picture” oversight, strategic initiatives, including high level marketing activities?
administrators
Who is in charge of interaction with financial institutes such as investors and banks ?
executives
A manager is usually at the ___ level of an organization.
middle level
Who focuses on organizing, planning and executing strategic initiatives?
Managers
Who acts as the face of the company to customers and direct competitors ?
Manager
Who is the link to front line employees and managers?
Supervisor
Who facilitates execution of initiatives and participates in the day to day delivery of service?
supervisors
How is productivity determined?
Determined by relating the cost of resources used to the value of the outcome produced
Where does the highest level of healthcare come from?
employing people
The output price of healthcare is (decreasing/increasing)
decreasing
(true/false) The cost of human resources can be REDUCED if employee productivity is INCREASED
true
What are the 3 distinct areas of a manager role according to Dr. Henry Mintzberg?
Informational
Informal
Decisional
What are interpersonal roles of a manager according to Mitzberg?
Figure head/ceremonial duties
Leader
Liason between components of the organization
What are informational roles of a manager according to Mitzberg?
Monitor
Disseminate
Spokesperson
What are decisional roles of a manager according to Mitzberg?
Seeking to adapt and change the department to meet new conditions
Disturbance handler
Resource allocation
Negotiator for finding balance in the department
(true/false) Managers work at an unrelenting pace oriented to action not reflection
true
(true/false) Managers often rely on hearsay or gossip to make decisions
true
(true/false) Management often relies on judgement and intuition which is NOT science which relies on systematic analytical determined procedures
true
(true/false) Management is a science /profession
false
Many of the leadership frameworks and theories have been around since the mid _____ and still hold true today
mid 1900s
When was situational leadership developed by Blanchard and Hersey?
1969
definition: Different Situations demand Different Leadership
situational leadership
What two components make up situational leadership?
Directive and supportive
______ leaders put their followers first, empower them, and help them find their full personal capacities
servant leaders
What is core to a servant leader?
ethics
_______ leadership refers to all other types of leadership which focuses on the exchanges that occur between leaders and their followers
transactional leadership
definition: Process by whereby a person engages with others and creates a connection that raises the level of motivation and morality in both the leader and the follower
tranformational leadership
(true/false) Authentic leaders lead from convictions- they are originals not copies
true
What are the three perspectives that look at authentic leaders?
self-reflective (intrapersonal)
Relationship (interpersonal)
Developmental
What are the four influencing styles?
Persuasion
Negotiation
Involvement in decision-making
Direction
definition:
- A way of understanding and examining a moral life
- Study of morality, customs or behaviors found in society
- About choices that have to do with what is morally right and wrong
ethics
____ is connected with individual action
morality
____ is connected with philosophical theory
ethical
definition: Meeting the expectation of society in the profession by acting a certain way to the patient
medical ethics
Involves: responsiveness to patient needs through disclosures, discussions, and decision-making
care ethics
What characteristics does care ethics include?
Sympathy, Friendliness, Compassion, and Trust
definition: Readiness for voluntary, purposeful action in situations that poise realistic fear and anxiety in order to uphold something of great moral value
moral courage
What is the goal of moral courage?
protecting a moral value that seems to be threatened
What is required when care of the patient is challenged?
Moral courage
Who should multidisciplinary and ethics teams include?
- Clinicians involved in patient’s care
- Patient and family
- All stakeholders
What are the six categories of professionalism for new graduates?
- finance
- networking
- operation
- information mgmt
- HR
- planning
What 5 areas of admin and management should new graduates show competency in?
- Direction and supervision of human resources (oversight of PTA, org chart and responsibilities)
- Participation in Financial Management (understanding basics of budgeting)
- Establishment of a business plan (strategic planning)
- Participation in Marketing and Public Relations (Customer Service)
- Use of business strategies in PT (SWOT analysis)
Definition: socially desirable concepts used to represent these goals mentally as well as a way to express the goals socially
values
What is crucial for explaining social, personal, and organizational change?
Values
How many motivationally distinct types of values are there? What are they?
- achievement
- benevolence
- conformity
- hedonism
- power
- security
- self-direction
- stimulation
- tradition
- universalism
There are ___ main values according to Schwartz’s theory…. What are they?
1: Values are beliefs linked to affect: When Values are activated, feelings are too.
2: Values refer to desirable goals that motivate action, our values drive us to set specific goals in our life
3: Values transcend specific actions and situations- Your values don’t change based on the circumstances
4: Values serve as standards or criteria. We decide what is good or bad or worthwhile based on our values
5: Values are ordered by importance. Individuals and organizations order the importance of values.
6: The relative importance of multiple values guides actions. There is always a balance and tradeoff of values with every action
definition: Enhance and preserve the welfare of those one is in frequent contact with
benevolence
definition: Personal pleasure and gratification
hedonism
