Decision Making strategies and performance improvement Flashcards
How is organizational structure usually determined?
Executive leadership
- individuals who the manager has immediate authority over
- Performance review and oversight of job duties
Direct reporting
- Individuals who the manager may oversee for certain programs or projects
- These individuals may have a direct reporting to another person
-The manger may give input into performance evaluations but not be totally responsible for the completed evaluation
indirect reporting
(true/false) The smaller the organization the “flatter” the organizational structure or hierarchy
true
What are the types of organizational stages?
Craft - small business (1-3 individuals)
Entrepreneurial - medium business
Bureaucratic - large business
Organizational Stage:
- All members of the organization can effectively perform all duties
Craft organizational stage
Organizational Stage:
- This is the stage when tasks need to separate out to certain individuals and workflow begins to become important
- May employ contracted personnel to do specific tasks such as billing and back office
entrepreneurial organizational stage
Organizational Stage:
- High degree of reliance on work standardization
- Large complex management system
- Distinct operating units divided by job types and tasks
- Large technical and general support
bureaucratic organizational structure
bureaucratic organizational structure Stage:
- Product line model
- Defined as all individuals involved in a certain product or program are together under one oversight
Divisional organizational stage (Bureaucratic stage)
Bureaucratic organizational structure stage:
- Brings together a traditional bureaucratic model and the divisional model
- Individuals would have direct reporting (straight line) to one manager and indirect reporting (dotted line) to another
matrix organizational stage
What are methods that support the management decision making process?
- performance improvement
- performance management
- quality improvement
definition: The organization and individual performance; looks for the root cause through a process called root cause analysis
performance improvement
definition: Type of management where the leadership involves the employees in organizational effectiveness in order to accomplish goals and mission
performance management
definition: Data driven method used to define and close the gap between current and expected performance
data improvement
definition: An organization’s systems of planning and controlling all business function’s so that products or services exceed customer’s expectation
total quality management
Definition: Bar chart that shows project schedule
Gantt chart
Definition: Tool that is used to evaluate and prioritize options for a project
decisional matrix (tree)
definition: A tool designed to determine all possible points of failure in a design or process (often used to Joint Commission Assessments)
Failure modes and effects analysis
(true/false) There are several stages or structure for organizations based on size
true
definition: The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge
quality
definition:A framework that describes an approach to optimizing health system performance
Components:
- Improving the patient experience of care (including quality and satisfaction)
- Improving thehealth ofpopulations
- Reducing the per capita cost of health care
Triple Aim
What institute created the triple aim framework?
Institute of health (IHI)
(true/false) In a health system no one person (or department) is responsible for all parts of improvement
true
Quality Assessment / Performance Improvement (QAPI) is required under the ___.
ACA
- Develop, implement, and maintain an effective comprehensive, data-driven QAPI program that focuses on systems of care, outcomes of care, and quality of life
There are other guiding organizations beyond the APTA that support healthcare leadership. _____ provides ethical guidance and competency for health care leaders
ACHE
