Leadership Mush Flashcards
[Effective leader]
How to achieve work/life balance?
Set aside time to disconnect from work.
Plan regular breaks into your working day.
[Effective Leader]
How to delegate?
Nominate a task leader based on best use of available skills
[Effective Leader]
How to deal with difficult conversations
Acknowledge frustration- strengthens relationships
Don’t allow conversation to overly focus on minutia if there are more pressing things
[Effective Leader]
How to manage change
Communicate change effectively
Acknowledge concerns
Offer one-on-one if there are people struggling
[Personal Effectiveness]
What are the 7 habits?
Be proactive (only concentrate on the things you can control)
Begin with the end in mind
Put first things first
Think win-win
(to win, don’t need others to lose)
Seek first to understand, then be understood
Synergise
Sharpen the saw
(Exercise / reading makes everything else easier)
[Personal effectiveness]
What is the limit for focusing on a task?
Ultradian rhythm: 90 mins
[Leadership styles]
What are the three styles?
Crisis
(directive)
Change
(inspirational)
Dealing with problems
(facilitative guidance)
Being overly directive will reduce motivation
Being overly facilitative will reduce direction as staff not sure what to do
Experienced / Inexperienced
Expert / Novice
[Resilience]
Boomerang / Doomerang?
Bouncing back
Negative baggage, resentment, pain, harder to deal with new challenges
[Resilience]
Stress bucket- how do we stop it from overflowing
Drill holes in it
Positive, enjoyable things, hiking, sport, charity, worship
Water still comes but doesn’t overflow
[Resilience]
Name some key strategies (5)
Half-full / probortunities
Let go of the past
Personal vision
Self-discovery
Cope well with conflict
[Resilience]
How to build confidence (4)
Past Acheivements
Strengths/Values
Managing the mind
Commit to success
[Resilience]
What does resilience not mean
Doesn’t mean endurance
[Critical Thinking]
Aristotle quote
The mark of an educated mind is to entertain a thought without accepting it
[Critical Thinking]
How is foresight developed
Existing knowledge
Past experience
Intuition
[Critical Thinking]
What is Socratic questioning?
Asking questions that lead to multiple directions.
Striving to learn what we don’t know through effective questioning and CT
[Critical Thinking]
3 Benefits of Critical Thinking?
Smarter + Time Saving
avoids info overload, filters conflicting info to find what is True, Important, Relevant
Improved Credibility
Independence
[Critical Thinking]
7 characteristics
Open-minded
Analytical
Systematic
Inquisitive
Sensible
Truth-seeking
Confident in reasoning
[Critical Thinking]
How to think critically? (8)
Open Mind
Questions
Observe Listen Analyse
Relevance
Balance
Aware of Bias
Take a Breath
Challenge Status Quo
[Giving Feedback]
What must feedback be directly related to?
Behaviour
Outline the situation
Describe the behaviour
Describe the impact
[Giving Feedback]
How to receive feedback
Listen, repeat what I heard
Ask for details
Show appreciation
[Giving Feedback]
6 criteria
Giver is credible / trusted to recipient
Given with good intentions
Timing and circumstances important
Interactive
Message clear
Helpful
[Giving feedback]
How to respond with grace?
Stop first reaction
(Interesting, why would you…)
Thank critic, even when rude
(win them over)
Learn from it, see positives
[Emotional intelligence]
5 keys
Self awareness
Self regulation
Motivation
Empathy
Social skills
[Effective delegation]
Are there risks to delegation?
How do we mitigate?
Yes, lack of skills, experience, status
but these reduce as the délégués become more efficient
Regular feedback
Encourage them to seek advice
Tell them to inform of any problems
Avoid blame, arrange feedback to prevent reoccurrences
[Effective delegation]
What are the benefits?
More time
Reduces stress
Motivates others
[Communicating with Respect]
6 Principles
Put customer first
Don’t just react
Pay attention
Respond appropriately
Keep it simple
Be trustworthy
No, but what can we do for you?
[Communicating with Respect]
What are the 3 benefits?
Rapport
Understanding / Retention
Reputation
[Communicating with Influence]
What are the three types, and how do you recognise
Audible- tild head
Visual- look up
Kinæsthetic- play with hands
[Communicating with Influence]
What three things are effective communication?
Empathy
Mirroring posture, pace and pitch
Whole body listening
[Communicating with Impact]
What is the rhetorical triangle?
Writer
Audience
Context
[Communicating with Impact]
Why is it important to have a powerful introduction?
Capture attention
Hold it long enough to transmit message
Convince to read further
[Communicating under pressure]
Why should you not put off difficult conversations?
Why should you plan them?
The other person may think that things are all fine, or it may let things fester, reducing credibility and rapport
Unplanned conversations can be fuelled by emotion, leading to regret
[Communicating under pressure]
How should you introduce a difficult conversation?
Opening:
Sets tone, purpose, opportunity to reply, emphasise desire for solution
Your Side:
Key points, stick to them
Their side:
Allow time for response, reflect on it
Middle Ground
[Communicating under pressure]
How should you communicate during a crisis? Before / During / After
Before:
Have a plan
During:
Prompt, clear
Effectively direct corporate strategy to staff
Keep open comms, anticipate assistance
After:
Review protocols,
Make sure team aware of changes
