Leadership & Management Flashcards
Staff incidences of mistreatment, neglect, abuse, or misappropriation of personal property must be reported immediately to…
law officials
A quick emergency decision by an administrator is a characteristic of…
situational leadership
In a transformational model,
permanent, consistent staffing assignments are introduced
Putting the needs of others first is a characteristic of what type of leadership?
servant
In a sole proprietorship, governing body is the…
individual owner
Using praise and making sincere comments to staff is a characteristic of what type of leadership?
transformational
In what phase do surveyors gather basic information by examining various departments?
initial tour
A/an __________ blank survey is a more comprehensive review of a facility…
Extended
The ___________________ provides protection to the handicapped by ensuring access to employment, recreation, transportation, and communication.
Americans with Disability Act
Acknowledgement of an employee’s efforts is an element of _________________.
respect
The _________________ department provides emotional support to residents and families.
Social Services
Knowing what is important to you in a leadership role as an element of ______________.
caring and nurturing self and others
In the ________________ phase, surveyors conduct a thorough medical review and observee care provided to residents.
information gathering
_______________ is the nationally leading authority on licensing, credentialing, and regulating the administrators of long term care organizations.
The National Association of Long Term Care Administrator Boards
PDSA, known as the Deming cycle, stands for ______________.
Plan. Do. Study. Act.
The dimension of quality called outcome is ____________.
the result of the effort made
Providing most of the direction for performance and monitoring employee behaviors closely is a characteristic of _____________ leadership.
traditional
In ______________, residents or family members participate in guided discussion.
focus groups
The Life Safety Code …..
Sets forth requirements for the construction of nursing facilities
Keeping everyone informed is an element of…
communication
Leadership style is shifting to decisions on daily care being made by…
those directly providing care
The consistent provision of service to Residents is an element of…
quality and service
A/an ______________ survey may be used when there is a complaint against the facility.
abbreviated
In the _____________ phase of the Deming cycle, data is collected and analyzed.
Do
