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Crew Resource Management: Fire Service Packet > Leadership/ Followership > Flashcards

Leadership/ Followership Flashcards

1
Q

Four Leadership skills that are critical

A

Conflict Resolution

Authority

Mentoring

Mission Analysis

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2
Q

CRM recognizes Authority through 4 points

A

Ensuring Mission Safety

Environment of Respectful Communications

Task with Defined Goals

Crew Input

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3
Q

Mission safety require commitment of _______, but ultimately lies with ______

A

All members; Leader

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4
Q

What are significant contributing factors to airline diesters?

A

Failure to Communicate Misunderstood Communications (verbal/Non-Verbal)

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5
Q

Personnel ____ and ____ when given work assignment with ______,_____ goals

A

Thrive, Excel

Attainable, Defined

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6
Q

Members are less likely to sustain injuries and make mistakes when?

A

Satisfied with their performance and entrusted with tasks

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7
Q

Leaders often make decision in a vacuum due to ?

A

Lack of input from subordinates

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8
Q

The intent on soliciting crew input is to?

A

Weigh all factors to enhance decision making of leader

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9
Q

Developing and supporting prospective leader ensures?

A

Department future

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10
Q

Leaders must possess?

A

High degree of Self Confidence Commitment

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11
Q

Self Confidence permit leaders to?

A

Impart knowledge and allow members to growth without feeling threaten

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12
Q

Essential component of Mentoring

A

Technical competence

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13
Q

6 Components of Technical Competence

A

Demo Skills/Technique

Demo Pro standards and best practices

Verbalize errors and limitations

Recommend solutions to enhance effectiveness

Monitor and assess performance

Motivate

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14
Q

The give-and-take process allows members to?

A

Develop confidence in leader

Trust leaders judgement

Accept decision

Perform better as team

Personal growth

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15
Q

Conflict can be?

A

Healthy

Unhealthy

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16
Q

Conflict resolution 2 steps

A

Provide legitimate avenue for Dissent

Identify Core Conflict issues

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17
Q

Questioning authority in CRM

A

Confirming Situational Awareness

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18
Q

5 step Assertive Statement Method

A

Opening/ Attention

State Concern/ Owned emotion

State problem as you see it ( Real/ Perceived)

Offer solution

Obtain agreement

19
Q

When should Assertive Statement Method be used?

A

When risk is low, time is not a factor, and lives are not in danger

20
Q

Second more forceful method is reserved for high-risk activities is known as?

A

” This is Stupid” Technique

21
Q

“This is Stupid” Technique focus on?

A

The actions, not the individual

22
Q

CRM trained Leader will ackwonledge

A

Difference of Opinions

Accept Criticism

23
Q

A leader’s response to criticism will?

A

Drive successful goal attaintment and prevent injuries

24
Q

Mission Analysis is similar to?

A

Size-up

25
Q

Mission Analysis 7 components

A

Evaluating Risk v Gain

Identifying Objectives

Developing Strat and Tactics

Implenmenting an Action Plan

Expecting the unexpected

Critiquing

Devising Alt Strat

26
Q

Core tenet of CRM is that authority of the leader is preserved and protected unless?

A

Leader is incapacitated

27
Q

What are critical to mission success?

A

Physical and Mental condition

28
Q

Firefighter need to be (Physical)

A

Physically Fit

Hydrated

Nourrished

Rested

29
Q

Stress is an ________

A

Operational Distracter

30
Q

Components that play significant role in Followership

(B.A.M)

A

Behavioral Tendencies

Attitude

Memory Limits

31
Q

Follower can assist leader with memory limits by?

A

Making up the difference and refering to checklist

32
Q

Behavioral tendencies can provide the tools to?

A

Develop strategies for approaching and communicating with a leader

33
Q

7 Hazadous Mental Attitudes

A

Anti-Authority

Impulsivity

Invulnerability

Machismo

Resignation

Pressing

Air Show Syndrome

34
Q

Hazard

Anti-Authority

“Dont tell me..”

A

Anitdote

Follow the rules. They’re usually right

35
Q

Hazard

Impulsivity

” Do something..Quickly”

A

Anitdote

Not so fast. Think

36
Q

Hazard

Invulnerability

” It wont happen to me”

A

Antidote

It can happen to me

37
Q

Hazard

Machismo

” I can do it”

causes more injury on fire ground

A

Antidote

Taking chances is foolish

38
Q

Hazard

Resignation

“Whats the use?”

A

Antidote

Im not hopeless. I can make a difference in my world

39
Q

Hazard

Pressing

” Let’s hurry up and get this thing done so we can go home”

`

A

Antidote

If a job is worth doing, it is worth doing right

40
Q

Hazard

Air Show Syndrome

” Im going to look so good. Look at me”

A

Antidote

Lets get the job done right

41
Q

Hazardous Mental Attitudes spread like?

A

Viral infection

42
Q

The antidotes to hazardous mental attitudes require what?

A

Perpetual vigilance of all personnel

43
Q
A

Crew Resource Management: Fire Service Packet (7 decks)

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