Leadership/ Followership

Question 1

Four Leadership skills that are critical

Answer 1

Conflict Resolution

Authority

Mentoring

Mission Analysis

Question 2

CRM recognizes Authority through 4 points

Answer 2

Ensuring Mission Safety

Environment of Respectful Communications

Task with Defined Goals

Crew Input

Question 3

Mission safety require commitment of _______, but ultimately lies with ______

Answer 3

All members; Leader

Question 4

What are significant contributing factors to airline diesters?

Answer 4

Failure to Communicate Misunderstood Communications (verbal/Non-Verbal)

Question 5

Personnel ____ and ____ when given work assignment with ______,_____ goals

Answer 5

Thrive, Excel

Attainable, Defined

Question 6

Members are less likely to sustain injuries and make mistakes when?

Answer 6

Satisfied with their performance and entrusted with tasks

Question 7

Leaders often make decision in a vacuum due to ?

Answer 7

Lack of input from subordinates

Question 8

The intent on soliciting crew input is to?

Answer 8

Weigh all factors to enhance decision making of leader

Question 9

Developing and supporting prospective leader ensures?

Answer 9

Department future

Question 10

Leaders must possess?

Answer 10

High degree of Self Confidence Commitment

Question 11

Self Confidence permit leaders to?

Answer 11

Impart knowledge and allow members to growth without feeling threaten

Question 12

Essential component of Mentoring

Answer 12

Technical competence

Question 13

6 Components of Technical Competence

Answer 13

Demo Skills/Technique

Demo Pro standards and best practices

Verbalize errors and limitations

Recommend solutions to enhance effectiveness

Monitor and assess performance

Motivate

Question 14

The give-and-take process allows members to?

Answer 14

Develop confidence in leader

Trust leaders judgement

Accept decision

Perform better as team

Personal growth

Question 15

Conflict can be?

Answer 15

Healthy

Unhealthy

Question 16

Conflict resolution 2 steps

Answer 16

Provide legitimate avenue for Dissent

Identify Core Conflict issues

Question 17

Questioning authority in CRM

Answer 17

Confirming Situational Awareness

Question 18

5 step Assertive Statement Method

Answer 18

Opening/ Attention

State Concern/ Owned emotion

State problem as you see it ( Real/ Perceived)

Offer solution

Obtain agreement

Question 19

When should Assertive Statement Method be used?

Answer 19

When risk is low, time is not a factor, and lives are not in danger

Question 20

Second more forceful method is reserved for high-risk activities is known as?

Answer 20

” This is Stupid” Technique

Question 21

“This is Stupid” Technique focus on?

Answer 21

The actions, not the individual

Question 22

CRM trained Leader will ackwonledge

Answer 22

Difference of Opinions

Accept Criticism

Question 23

A leader’s response to criticism will?

Answer 23

Drive successful goal attaintment and prevent injuries

Question 24

Mission Analysis is similar to?

Answer 24

Size-up

Question 25

Mission Analysis 7 components

Answer 25

Evaluating Risk v Gain Identifying Objectives Developing Strat and Tactics Implenmenting an Action Plan Expecting the unexpected Critiquing Devising Alt Strat

Question 26

Core tenet of CRM is that authority of the leader is preserved and protected unless?

Answer 26

Leader is incapacitated

Question 27

What are critical to mission success?

Answer 27

Physical and Mental condition

Question 28

Firefighter need to be (Physical)

Answer 28

Physically Fit Hydrated Nourrished Rested

Question 29

Stress is an \_\_\_\_\_\_\_\_

Answer 29

Operational Distracter

Question 30

Components that play significant role in Followership (B.A.M)

Answer 30

Behavioral Tendencies Attitude Memory Limits

Question 31

Follower can assist leader with memory limits by?

Answer 31

Making up the difference and refering to checklist

Question 32

Behavioral tendencies can provide the tools to?

Answer 32

Develop strategies for approaching and communicating with a leader

Question 33

7 Hazadous Mental Attitudes

Answer 33

Anti-Authority Impulsivity Invulnerability Machismo Resignation Pressing Air Show Syndrome

Question 34

Hazard Anti-Authority "Dont tell me.."

Answer 34

Anitdote Follow the rules. They're usually right

Question 35

Hazard Impulsivity " Do something..Quickly"

Answer 35

Anitdote Not so fast. Think

Question 36

Hazard Invulnerability " It wont happen to me"

Answer 36

Antidote It can happen to me

Question 37

Hazard Machismo " I can do it" causes more injury on fire ground

Answer 37

Antidote Taking chances is foolish

Question 38

Hazard Resignation "Whats the use?"

Answer 38

Antidote Im not hopeless. I can make a difference in my world

Question 39

Hazard Pressing " Let's hurry up and get this thing done so we can go home" `

Answer 39

Antidote If a job is worth doing, it is worth doing right

Question 40

Hazard Air Show Syndrome " Im going to look so good. Look at me"

Answer 40

Antidote Lets get the job done right

Question 41

Hazardous Mental Attitudes spread like?

Answer 41

Viral infection

Question 42

The antidotes to hazardous mental attitudes require what?

Answer 42

Perpetual vigilance of all personnel