Intro Flashcards
Human behavior pattern suggest; even the most well intentioned, best- trained, consistently performing individuals and work group commit what?
Errors
Errors can range from ______ in scope, while others are _______
Miniscule, Calamitous
Fire Service accepted average of ____ line-of-duty deaths and _____ lost of time injuries per year
100
100,000
Line-of-duty deaths reports reveal that _____ and ______ are significant factors
Adrenaline, Machismo
Niosh Firefighter Line-of-Duty Death list the following 5 aspects as contributing factors
Communication Failure Poor Decision Making Lack if Situational Awareness Poor Task Allocation Leadership Failures
The group functions that best when it works as a ______
Cohesive Team
Airline Industry uses a 3 step process to teach CRM
Awareness (Introduces the concept)
Reinforcement (Stimulated activities)
Refresh ( Lectures and Roleplay)
The 5 components of CRM
Communications Situational Awareness Decision Making Teamwork Barriers
Communications is key to ______
Success
Communications Model
Sender-Message-Medium-Receiver-Feedback
Situational Awareness concept is
Maintain attentiveness
Situations in emergency services are ______
Dynamic and require full attention
Decision Making is based on information and relies on _______
Risk/Benefit analysis
Too little info will result in __________, by decision maker and result in ____________
Poor risk assessment;
Errors, injury and death
Too much info will ______
Overload decision maker
