Intro Flashcards
Human behavior pattern suggest; even the most well intentioned, best- trained, consistently performing individuals and work group commit what?
Errors
Errors can range from ______ in scope, while others are _______
Miniscule, Calamitous
Fire Service accepted average of ____ line-of-duty deaths and _____ lost of time injuries per year
100
100,000
Line-of-duty deaths reports reveal that _____ and ______ are significant factors
Adrenaline, Machismo
Niosh Firefighter Line-of-Duty Death list the following 5 aspects as contributing factors
Communication Failure Poor Decision Making Lack if Situational Awareness Poor Task Allocation Leadership Failures
The group functions that best when it works as a ______
Cohesive Team
Airline Industry uses a 3 step process to teach CRM
Awareness (Introduces the concept)
Reinforcement (Stimulated activities)
Refresh ( Lectures and Roleplay)
The 5 components of CRM
Communications Situational Awareness Decision Making Teamwork Barriers
Communications is key to ______
Success
Communications Model
Sender-Message-Medium-Receiver-Feedback
Situational Awareness concept is
Maintain attentiveness
Situations in emergency services are ______
Dynamic and require full attention
Decision Making is based on information and relies on _______
Risk/Benefit analysis
Too little info will result in __________, by decision maker and result in ____________
Poor risk assessment;
Errors, injury and death
Too much info will ______
Overload decision maker
Decision Making in CRM concentrates on?
Giving and receiving appropriate information
Any group that fails to perform as a team is ______
Doomed to fail
Barriers are any factors that inhibit _____,______,______,______
Communications
Situational Awareness
Decision Making
Teamwork
Barriers can be ______ or ________
External ( Physical)
Internal ( Prejudice, Opinions, Attitudes, Stress)
CRM goals are to minimize ______ and maximize _______
Human errors,
Human performance
Simply put, CRM is ?
Effective use of all resources
CRM is not an attempt to?
Undermine the Fire Officer’s authority
CRM is a ______
“Force Multiplier”
Authority is enhanced through?
Use of CRM
