Leadership and Management

Question 1

What are the characteristics of a good leader?

Answer 1

Leaders direct, have a vision, see the need for change or improvement
Set direction, make decisions
Leaders have the ability to motivate and direct those around them
Sensitive to the needs of the team
Approachable
Leaders demonstrate self-awareness, integrity and the ability to manage oneself
Leaders are able to work with others to develop networks, encourage contribution from others in the team
Manage and improve services

Question 2

What are the characteristics of a good manager

Answer 2

Implementing and organising the team based on the vision
Adheerence to standards and values
Shared ownership of outcome
Keep people and performance on track
Ensures safe, high quality service

Question 3

Give an example where you have shown leadership

Answer 3

Organisation of educational meetings in Bristol

Question 4

Describe a situation where you have shown teamwork

Answer 4

Relocation and refurbishment of new registrar’s room at Cheltenham
Rota management of trainee rota at Bristol

Question 5

What are the characteristics of a good team player

Answer 5

Participational, non-confrontational
Respect for ideas and strengths of others
Seeks views of others, acts on them, develops and feeds back
Negotiates, compromises
Motivates self and others
Recognises accountability
Team targets as well as individual targets

Question 6

You need to change a certain aspect of the service/work pattern/procedure. How do you approach it and what are the challenges?

Answer 6

Intrinsically, people are afraid of and resistant to change: need to make the team aware of the vulnerability of the current situation and understand the need for change - build a common view of the problem
They will then naturally see the need for change
Agree on and work towards implementing the change
Need for retraining/following guidelines etc
Ensure that quality of service and patient safety are not compromised
Adapting to change and ensuring that all aspects are considered

Question 7

What are the principles of LEAN?

Answer 7

Getting right things to right place at the right time in the right quantities
Minimising waste, being flexible and open to change
Waste and delays can be eliminated by looking at flows
Right first time - improves quality and lowers cost
Empowering staff motivates them to sustain results
Evidence can be used to make good decisions
Learning by doing gets quick results