Leadership Flashcards
Why is leadership in healthcare important?
There is clear evidence of the link between leadership and a range of important outcomes within health services, including patient satisfaction, patient mortality, organisational financial performance, staff well-being, engagement, turnover and absenteeism, and overall quality of care.
What is emotional intelligence?
Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.
What are the 5 elements of emotional intelligence?
- Self-awareness
- Self-regulation
- Motivation
- Empathy
- Social skills
Goleman’s emotional intelligence framework
Characteristics of effective leadership?
Working through others to effect a change that brings about improvement:
- An appetite for change
- Not accepting the status quo
- Constantly searching to improve
- Being open to doing things differently
- Constantly developing
- Optimistic for the future
- Prepared to ‘step up’….and ‘step down’
- RESULTS ORIENTATED
Is leadership always a position of authority?
No - Regardless of rank/ position/ status
How does leadership differ from management?
- Task orientated
- Focused on processes, procedures and performance
- Transactional in nature
- Short term focus
‘Management is doing things right, leadership is doing the right things’
Who introduced the Situational Leadership Model?
Paul Hersey and Ken Blanchard
The Situational Leadership theory holdsthat possibilities in leadership style are composed of combinations of what two main variables?
- Supportive behaviour
- Directive behaviour
What 4 leadership styles were described in the Situational Leadership Model?
They categorized all leadership styles into four behavior styles, which they named S1 to S4
- Supporting (S3)
- Delegating (S4)
- Coaching (S2)
- Directing (S1)
Who is the ‘supporting’ style for?
People with:
- High competence
- Variable commitment
Who is the ‘delegating’ style for?
For people with:
- High competence
- High commitment
Who is the ‘coaching’ style for?
For people with:
- Some competence
- Some commitment
Who is the ‘directing’ style for?
For people with:
- Low competence
- High commitment
What are the 9 visions of the NHS Leadership Framework?
- Leading with Care
- Sharing the Vision
- Engaging the team
- Influencing for results
- Evaluating information
- Inspiring shared purpose
- Connecting our service
- Developing capability
- Holding to account
