Leadership

Question 1

Leader

Answer 1

• Ability to guide or influence the beliefs, opinions, or behaviors of a person or group
• Guide people and groups to accomplish common goals
• May not have formal authority but are still able to influence others

Question 2

Manager

Answer 2

• Coordinate resources (people, time, and supplies) to achieve outcomes in a defined area of responsibility
• Have an appointed management position and a formal line of authority and accountability

Question 3

Formal Leadership

Answer 3

Practiced by a nurse who is appointed to an approved position and is given authority by the organization to act.

Question 4

Informal leadership

Answer 4

Exercised by the person who has no official authority to act but is able to influence others in the work group

Question 5

Transactional leader

Answer 5

is concerned with the day-to-day operations of the facility/unit

Question 6

Transformational leaders

Answer 6

• Committed to organizational goals and clearly communicate vision and direction.
• Empower the work group to accomplish goals.
• Impart meaning and challenge to work.
• Are admired and emulated.
• Provide mentoring to individual staff members on the basis of need.

Question 7

Management Theory

Answer 7

1. Authoritarian
2. Democratic
3. Laisse-faire

Question 8

Authoritarian

Answer 8

Makes all the decisions without staff input and uses position to accomplish goals.

Question 9

Democratic

Answer 9

Encourages all staff involvement in goal-setting, problem solving, and decision making.

Question 10

Laisse-faire

Answer 10

Provides little direction or guidance an will forgo decision making.

Question 11

Patient Satisfaction HCAPS

Answer 11

Hospital Consumer Assessment Healthcare Provider Survey

Question 12

Seven core dimensions of HCAHPS standardized patient satisfaction survey

Answer 12

o	Communication with nurses
o	Communication with doctors
o	Responsiveness of hospital staff
o	Pain management
o	Communication about medications
o	Cleanliness and quietness of hospital environment
o	Discharge information

Question 13

Decision Making and Nursing Process

Answer 13

1. Assessment
2. Analysis and diagnosis
3. Planning
4. Interventions
5. Evaluation

Question 14

Assessment

Answer 14

Gather information about the issue

Question 15

Analysis and Diagnosis

Answer 15

Use info/data from the assessment phase to identify the specific problem.

Question 16

Planning

Answer 16

Identify and weigh options for risks, consequences, positive and negative outcomes.

Question 17

Interventions

Answer 17

Implement the plan

Question 18

Evaluation

Answer 18

Ensure problem was resolved effectively

Question 19

Change Agent

Answer 19

• Responsible for guiding people through the change process.
• Rules to follow when change in necessary:
  o Should be implemented only for good reason.
  o Should always be planned and implemented gradually
  o Should never be unexpected or abrupt
  o Everyone who may be affected by the change should be involved in planning for the change

Question 20

Important components of change

Answer 20

• Involvement

- Education and training

Question 21

Change Theory

Answer 21

Lewis Stages of changes (3)

1. Unfreezing stage
2. Moving stage
3. Refreezing stage

Question 22

Unfreezing stage

Answer 22

change agent promotes problem identification and encourages awareness of the need for change.

Question 23

Moving stage

Answer 23

Change agent clarifies the need to change, explores alternatives, defines goals, and objectives, plans the change, and implements the change plan.

Question 24

Refreezing stage

Answer 24

Change agent integrates the change into the organization