Leadership Flashcards
Leader
- Ability to guide or influence the beliefs, opinions, or behaviors of a person or group
- Guide people and groups to accomplish common goals
- May not have formal authority but are still able to influence others
Manager
- Coordinate resources (people, time, and supplies) to achieve outcomes in a defined area of responsibility
- Have an appointed management position and a formal line of authority and accountability
Formal Leadership
Practiced by a nurse who is appointed to an approved position and is given authority by the organization to act.
Informal leadership
Exercised by the person who has no official authority to act but is able to influence others in the work group
Transactional leader
is concerned with the day-to-day operations of the facility/unit
Transformational leaders
- Committed to organizational goals and clearly communicate vision and direction.
- Empower the work group to accomplish goals.
- Impart meaning and challenge to work.
- Are admired and emulated.
- Provide mentoring to individual staff members on the basis of need.
Management Theory
- Authoritarian
- Democratic
- Laisse-faire
Authoritarian
Makes all the decisions without staff input and uses position to accomplish goals.
Democratic
Encourages all staff involvement in goal-setting, problem solving, and decision making.
Laisse-faire
Provides little direction or guidance an will forgo decision making.
Patient Satisfaction HCAPS
Hospital Consumer Assessment Healthcare Provider Survey
Seven core dimensions of HCAHPS standardized patient satisfaction survey
o Communication with nurses o Communication with doctors o Responsiveness of hospital staff o Pain management o Communication about medications o Cleanliness and quietness of hospital environment o Discharge information
Decision Making and Nursing Process
- Assessment
- Analysis and diagnosis
- Planning
- Interventions
- Evaluation
Assessment
Gather information about the issue
Analysis and Diagnosis
Use info/data from the assessment phase to identify the specific problem.
Planning
Identify and weigh options for risks, consequences, positive and negative outcomes.
Interventions
Implement the plan
Evaluation
Ensure problem was resolved effectively
Change Agent
- Responsible for guiding people through the change process.
- Rules to follow when change in necessary:
o Should be implemented only for good reason.
o Should always be planned and implemented gradually
o Should never be unexpected or abrupt
o Everyone who may be affected by the change should be involved in planning for the change
Important components of change
- Involvement
- Education and training
Change Theory
Lewis Stages of changes (3)
- Unfreezing stage
- Moving stage
- Refreezing stage
Unfreezing stage
change agent promotes problem identification and encourages awareness of the need for change.
Moving stage
Change agent clarifies the need to change, explores alternatives, defines goals, and objectives, plans the change, and implements the change plan.
Refreezing stage
Change agent integrates the change into the organization
