Leadership

Question 1

Power up - win leadership coaching

Answer 1

Project confidence authentically
Own your career
Widen Your network
Elevate your communication
Realize your purpose

Question 2

Take away a from asu leadership conference

Answer 2

• One Team One Plan - Boeing Jefferson/ Alaska
• practical wisdom - freedom more choice - death by choice: (regret/ missed opp/escalation of spec rations)
• platforms/ services versus products. (Lemonade - issuance - 27% claims automatically within 3 secs = automation of insurance companies) digitalization
  I
  Microsoft prevent issues go left
  Uber - predict how the customer is going to rate us
  Cooperator - insurance co. In Canada to ou client engagement at center of everything

Mastering disruptive change: change management model - system/ unit/ individual - over communication/ recognition/ attitude. Ensure you include the human factor in change management. Start with the why.

Enployee happiness/ satisfaction vs engagement
Emotionally bal commitment that an employee has to organization goals resulting in the use of a discretionary effort

Build trust
Competence
Integrity
Care

Engaged employees will drive better customer service and increase profits

Break out sessions - watch elen dégénérés

Ethics - simple credo / don’t lie to client / don’t lie to fbi- write down credo

Repetition - message culture starts with behavior. Guest-centric organization

Question 3

Harvard leadership

Answer 3

Session 1 -
set the agenda
Bring others with you
Do it the right way

Not jump to conclusions

Session 2 -

Groundbaking ideas - innovators / creativity comes first

Cognitive access gap- customers don’t understand motivation for purchase

Design thinking process:
Empathy With customer
Define needs/ Provlems
Idéate
Prototype - flexible/ agile
Test - open ended? Confirmatory