LCCP

Question 1

What does LCCP stand for?

Answer 1

Licence Conditions and Codes of Practice.

Question 2

LCCP: What are fair and open provisions?

TIP: F D S

Answer 2

Code of provision 4.
1. Fair terms - evidence that terms are not unfair (policies and procedures promote fair and open play; supervision, training and dispute resolution).
2. Display of rules - for each game, guide to house edge and rules of equal chance.
NOTE: for LAO additional info as required by the Remote gambling and software technical standards (RTS).
3. Supervision of games - the integrity of the game is not compromised.

Question 3

What does the LCCP say with regard to the return of stakes to children?

Answer 3

No play, no pay.
1. Licensees must return money paid in respect of the use of facilities by the child or young person as soon as is reasonably practicable.
(also an offence if not done - GA Part 4, Section 58)
2. Licensees must not pay prizes to under-age customers.

Question 4

LCCP: what is the importance of Part 2.

Answer 4

Code of Practice provisions.
SR codes:
Mandatory - Compliance is a condition of licences and any breach of them by an operator may lead the Commission to review the operator’s licence with a view to suspension, revocation or the imposition of a financial penalty and expose the operator to prosecution.

Ordinary code provisions:
Set out good practice. Operators may adopt alternative approaches to provisions, in particular circumstances, providing they can be proven to be effective and true to the spirit of the Code of Practice.

Question 5

LCCP: What is the importance of SR code 3.1.1?

Answer 5

Licensees must make an annual financial contribution to one or more organisation(s) approved by the Gambling Commission (RET contribution [Research Education and Training).

Question 6

LCCP: how does SR code 3.4 help us with customers?

https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-4-3-remote-customer-interaction

Answer 6

3.4.1 - Premises-based customer interaction:
Interact with customers in a way that minimises the risk harms associated with gambling. This must include:
identifying and interacting with customers who may be at risk of or experiencing harms associated with gambling.
understanding the impact of the interaction on the customer, and the effectiveness of the Licensee’s actions and approach.

3.4.3 - Remote customer interaction:
Not all paragraphs are entirely in force (2, 3 and 10). 14 paragraphs in total.
1. Implement effective customer interaction systems and processes in a way which minimises risk of customers experiencing harms associated with gambling.
4. Have effective systems and processes to monitor customer activity from the point when an account is opened. 
5. Use a range of indicators (7 musts).
6. Comply with code, particularly if using 3rd party providers
7. Flag indicators of risk of harm in a timely manner for manual intervention
8. Take appropriate action in a timely manner
9. Tailor types of action taken based on the number and level of indicators of harm exhibited.
10. No marketing or bonuses.
11. Implement automated processes in a timely manner.
12. Implement processes to understand the impact of individual interactions.
13. Evaluate effectiveness of approach.
14. Consider problem gambling rates for the relevant gambling activity to check whether the number of customer interactions is, at a minimum, in line with this level.