La service à la clientèle Flashcards

1
Q

To be right

The client is always right

A

Avoir raison

Le client a toujours raison

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2
Q

A customer, a client

An external client
An internal client
A difficult client
A demanding client
A satisfied client
A customer-oriented approach

A

Un client

externe
interne
difficile
exigeant
satisfait
Une approche client

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3
Q

A clientele

A diversified clientele

A

Une clientèle

diversifiée

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4
Q

A contact

To have good rapport
To be in touch

A

Un contact

Avoir un bon contact
Être en contact

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5
Q

Accessible

To be accessible

A

Disponible

Être disponible

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6
Q

Accessibility

A

La disponibilité

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7
Q

To listen

To have a good ear

A

Êcouter

Savoir écouter

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8
Q

To make a complaint

A

Se plaindre

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9
Q

A complaint

A

Une plainte

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10
Q

A product, a service

A good quality product, service
A popular product
A dependable product, service

A

An produit, un service

de qualité
en demande
fiable

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11
Q

Information

A

Un renseignement

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12
Q

To inform

A

Renseigner

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13
Q

To react

to a need
to a request
to a complaint

A

Répondre

à un besoin
à un demande
à une plainte

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14
Q

Respect

To be lacking respect
To treat with respect

A

Le respect

manquer de respect
Traiter avec respect

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15
Q

To satisfy

the client
as promptly as possible

A

Satisfaire

le client
le plus rapidement possible

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16
Q

Satisfaction

Client satisfaction

A

La satisfaction

du client

17
Q

A service

a courteous service
an efficient service
on-line service
a quick service
to service
to provide a service

A

Un service

courtois
efficace
en ligne
rapide
assurer un service
fournir un service