L7 - Job Attitudes & Emotions Flashcards
What is Job Satisfaction (JS)?
A positive attitude or emotional state resulting from the appraisal of one’s job or job experiences.
What does the Global Approach to Job Satisfaction focus on?
Overall feeling toward the job.
What is the Facet Approach to Job Satisfaction?
JS is composed of attitudes toward specific job facets such as pay, supervision, and work nature.
Name the two categories of satisfaction measured by the Minnesota Satisfaction Questionnaire (MSQ).
- Intrinsic Satisfaction
- Extrinsic Satisfaction
What are the two forms of the Minnesota Satisfaction Questionnaire (MSQ)?
- 100-item (long form)
- 20-item (short form)
What does the Job Descriptive Index (JDI) measure?
Satisfaction with 5 facets: Work, Pay, Supervision, Coworkers, Promotion Opportunities.
How many items are in the Job in General (JIG) Scale?
18 items.
Is Global JS the sum of facet satisfactions?
No, overall JS correlates with many facets, but not all contribute equally.
What are the five core job dimensions according to Hackman & Oldham?
- Skill Variety
- Task Identity (does a part of the job or whole)
- Task Significance (impact it has on people)
- Autonomy
- Feedback
What does Motivation Potential Score (MPS) account for?
MPS = (Skill Variety + Task Identity + Task Significance) / 3 × Autonomy × Feedback
(more meaningful) * greater sense of responsibility * better knowledge of work results
What is the correlation between leadership and job satisfaction?
Strong correlation (r = .45 to .55).
How does pay correlate with overall job satisfaction?
Weak correlation (r = .13), stronger with pay satisfaction (r = .23).
What is Distributive Justice?
Fair outcomes that matter more for pay satisfaction (r = .58).
Define Positive Affectivity (PA).
Tendency to experience positive emotions, leading to higher job satisfaction (r = .41).
What is the relationship between age and job satisfaction?
Curvilinear; declines mid-career but rises later.
What is the Person-Job Fit concept?
A match between person and job leads to higher job satisfaction.
What is the correlation between job satisfaction and job performance?
Modest correlation (r = .20).
What is the spillover hypothesis in relation to job satisfaction?
Satisfaction in one area (e.g., work) affects others (e.g., family).
What are the three types of commitment according to Meyer & Allen?
- Affective Commitment
- Continuance Commitment
- Normative Commitment
What is emotional labor?
Effort to display required emotions (e.g., smiling at customers).
What are the effects of acting happy in the workplace?
- Positive: Can make employees feel happier
- Negative: Emotional dissonance can lead to exhaustion and health issues.
What are the key takeaways for the exam regarding job satisfaction?
- Job Satisfaction is multidimensional
- Job Characteristics and Personality influence JS
- Organizational Commitment varies by type
- Emotions at Work impact performance and well-being
