L7 - Job Attitudes Flashcards
What is the difference between Global and Facet approaches to Job Satisfaction?
Global: Overall feeling. Facet: Satisfaction with specific aspects (pay, supervision, nature of work, security, etc.)
Examples include Kunin’s faces scale for Global and various specific measures for Facet.
What does the Minnesota Satisfaction Questionnaire (MSQ) measure?
20 facets; Intrinsic (skill use, moral values) vs. extrinsic (pay, supervision)
MSQ is known for being reliable and valid.
What are the 5 facets measured by the Job Descriptive Index (JDI)?
- Work
- Pay
- Supervision
- Coworkers
- Promotion opportunities
JDI uses adjective/short phrases with Yes/No/? responses.
Does global satisfaction equal the sum of facet satisfaction?
No, different facets have different priorities for different people.
Global satisfaction correlates with all facets well.
What are the key job characteristics according to Hackman & Oldham (1976)?
- Skill variety
- Task identity (does the whole job or part of it)
- Task significance (impact a job has on people)
- Autonomy (degree of freedom one has)
- Feedback
These characteristics are critical to satisfaction and motivation.
What is the Motivation Potential Score (MPS)?
(SV + TI + TS)/3 * Autonomy * Feedback (more meaningful) * greater sense of responsibility * better knowledge of work results
Higher MPS indicates a more motivating and satisfying job.
What is the correlation between Leadership and Job Satisfaction?
Positive correlation (r = .45–.55)
Leadership also affects the extent of autonomy.
What is the correlation between Pay and Job Satisfaction?
Weak correlation (r = .13), stronger with pay satisfaction (r = .23)
Example: Child care workers > Lawyers.
What are the two types of justice related to Job Satisfaction?
- Procedural (fair process)
- Distributive (fair outcomes)
Procedural justice correlates with supervisor satisfaction (r = .47), distributive with pay satisfaction (r = .58).
How does personality affect Job Satisfaction?
Affectivity: positive correlates with optimism and positive emotions; negative correlates with Job Satisfaction
Locus of Control: Internals have higher Job Satisfaction than Externals.
What is the relationship between age and Job Satisfaction?
U-shaped relationship (declines, then rises)
Age influences Job Satisfaction over time.
What is the correlation between Job Satisfaction and Job Performance?
Modest correlation (r = .20), stronger for complex jobs
Creativity leads to stronger performance linked to satisfaction.
What is the spillover hypothesis in relation to Job Satisfaction?
Dissatisfaction in one area affects other areas (positive correlation)
This contrasts with the compensation hypothesis.
What are the three types of Organizational Commitment?
- Affective (emotional attachment)
- Continuance (need benefits)
- Normative (obligation)
Affective commitment has the strongest correlation (r = .50).
What does the Organizational Commitment Questionnaire (OCQ) measure?
Self-report measure correlated mainly with affective commitment (r = .50)
It assesses acceptance of goals and values.
What is Emotional Labor?
Effort to display required emotions (e.g., smiling at customers)
Can lead to positive effects (happiness) or negative effects (emotional exhaustion).
What factors affect emotions at work?
- Positive (feeling welcomed, rewards)
- Negative (work-family conflict)
Employee’s control over the situation influences emotional outcomes.
Fill in the blank: Job satisfaction usually leaves out the _______ aspect, focusing on the cognitive aspect.
emotional
Emotions play a critical role in overall job satisfaction.
