L3 Ethics, Rules of Conduct and Professionalism Flashcards
Give me an example of when you have acted with integrity.
Negotiating with welsh water - in tenant’s interest. My client is the estate owner.
No benefit for the company or my client.
Tell me about when you have provided a high standard of service.
Always try my best.
Agricultural appraisal - used my background knowledge.
Tell me about how you have promoted trust in the profession.
Earned trust with a vulnerable client. Trust was specifically important in this instance as he had previous poor experience with a previous tenant.
Reassured him and ensured he understood everything.
Explain how you have taken responsibility in your current role.
I carry out roles to the best of my ability and ask for assistance where required.
Case study - I attended site meetings solo, providing my own advice and marketed the property on my own.
Tell me about how you treat clients with respect.
Treat them how I would like to be treated.
Imply lessons we learnt from a young age - no swearing, not to be rude.
Tell me about how you treat other surveyors with respect.
Be grateful for any assistance.
Treat them how I would like to be treated.
Sometimes, surveyors are the opponent, e.g. settling a claim. I act and negotiate in a fair and reasonable way.
Explain the key steps you would take if you decide to set up in practice as a sole trader after qualifying.
Application to register for in such form as prescribed by the Standards and Regulation Board.
On receipt, the Head of Regulation may grant registration, grant registration subject to conditions or refuse.
As per Rules for the registration of firms - Version 8 (February 2022).
Indemnity insurance.
If a prospective purchaser offered you a financial incentive to accept their offer, explain how you dealt with this.
Decline the bribe. Record all the details. Report to employer. If serious, report to relevant authority.
Follow standard under Countering bribery and corruption, money laundering and terrorist financing (Feb 2019).
What would you do if you were asked by a client to reduce a fee proposal to win new work?
This would be treated as a bribe. Follow the standards under ‘Countering bribery and corruption, money laundering and terrorist financing’ (Feb. 2019).
What would you do if you became suspicious that a client was involved in money laundering?
Report.
Follow the standards ‘Countering bribery and corruption, money laundering and terrorist financing’.
What would you do if you became suspicious that a client was involved in terrorist activities?
Report.
Follow standards ‘Countering bribery and corruption, money laundering and terrorist financing’ (February 2019).
If you were to set up in practice on your own, tell me about the type of insurance you would need.
Professional indemnity insurance.
Content insurance.
Employer’s liability insurance.
Public liability insurance.
Building insurance.
How did you deal with the complaint.
Followed our procedure, forwarded to the relevant person. Who settled the matter. No further actions were taken.
What process and timescales did you follow?
Followed our firm’s complaint handling procedure.
Dealt with within the same day. However, our procedure allows 28 days of the complaint to reach judgement.
How did you record details of the complaint.
Noted date and details on the system.
