L1 and L2 Communication and Negotiation

Question 1

What do you consider to be an example of good communication?

Answer 1

Clear and concise.
Keeping the client informed.
Land on the market have not triggered many interest.
I update the vendor to say there is no updates.

Question 2

How do you ensure that the frequency of communication is acceptable?

Answer 2

Ensure everyone knows where they are standing.

Question 3

What are the different ways you can communicate with clients?

Answer 3

Face to face.
Phone.
Emails.
Virtual calls.

Question 4

When would you choose to use written communication over verbal communication or a face to face meeting?

Answer 4

Providing advice.
Update regarding a sale.
If it is the client’s preference.

Question 5

What barriers to effective communication have you come across?

Answer 5

Individuals with no email address and no mobile phone.

Incorrect email address.

Signal - major issue in rural wales.

Question 6

Tell me about your negotiating style.

Answer 6

Fair and reasonable.

Practical.

Question 7

Why is negotiating important?

Answer 7

In order to achieve everyone’s best income.

Question 8

What is principled negotiation?

Answer 8

Rely on evidence. E.g market conditions.

Question 9

What can be a barrier to negotiating effectively?

Answer 9

Communication.
Strong emotions.
Stubbornness.

Question 10

What would be a good way to facilitate negotiations in your role?

Answer 10

Comparable evidence.

Question 11

Why do you consider that discussing matters in person might be effective?

Answer 11

More personable.
Eye-to-eye.
Facial expressions.
Instant reply.

Question 12

What are alternatives to this?

Answer 12

Email.
Telephone conversation.

Question 13

Why can these alternatives present challenges?

Answer 13

Lag in time for reply.
Signal.

Question 14

Tell me about how you communicate using social media.

Answer 14

Post on our Facebook feed. I intend to start a Linkedin account.

Question 15

What do RICS set out as best practice for the use of social media?

Answer 15

Use social media as you would in person.

Use of Social Media: guidance for RICS members
Version 1
June 2021

Question 16

How do you use visual media to communicate with clients?

Answer 16

We use zoom.

Question 17

Tell me about how you conduct yourself in negotiations.

Answer 17

I make notes prior entering communication of things to achieve.

Question 18

Tell me about how you ensure good communication.

Answer 18

Ensure that the client understands. If required, explain in a different way.

Contact in the client’s best method.

Question 19

Tell me about an example of when you have negotiated effectively.

Answer 19

As per my submission, I negotiated with Welsh Water to settle a substantial invoice, for water usage on agricultural land, forming part of the estate.

The water usage was substantially higher.

Successfully agreed with the water company to install a new water meter and to remove outstanding charges.

Question 20

Tell me about an example of when you have communicated effectively.

Answer 20

Sold a small parcel of land for an elderly client. He appreciated having a hard copy letter. Although I understand their is an additional cost for postage.

I reported any update by ringing him first and subsequently sending a letter.

Question 21

Give me an example of when you have communicated using a complex written report.

Answer 21

Agricultural appraisal to assist planning application.
I would send a covering letter with the report.

Question 22

How did you communicate clearly in the agricultural appraisal?

Answer 22

I use paragraphs, number the paragraphs, context page and appropriate sectioning.

Question 23

How did you advise your client as a result?

Answer 23

All information was summarised in the report.

Question 24

How did you negotiate the water usage with welsh water?

Answer 24

It was a challenge as they were not prepared to carry out a site inspection prior to us paying the bill.

However, I pointed out the facts. Only supplying 3 water troughs and no sign of any leaks. I also did a table to summarise previous water usage.

Question 25

What communication methods did you use?

Answer 25

Face to face.
Email.
Telephone.

Question 26

How did you document agreement?

Answer 26

Saved all emails on file.
Wrote a file note on each important phone call.
Notes during meeting.