L3 : CONFLICT

Question 1

is the dynamics when two or more people, organizations, or nations perceive one another as a threat to their needs or interests

Answer 1

conflict

Question 2

4 stages of conflict

Answer 2

Intrapersonal
Interpersonal
Intragroup
Intergroup

Question 3

with oneself, like one is indecesive about things

Intrapersonal
Interpersonal
Intragroup
Intergroup

Answer 3

Intrapersonal

Question 4

among 2 or more individuals, like having a misunderstanding between friends, family, members, or lovers

Intrapersonal
Interpersonal
Intragroup
Intergroup

Answer 4

Interpersonal

Question 5

within the same interest group, like a student organization

Intrapersonal
Interpersonal
Intragroup
Intergroup

Answer 5

Intragroup

Question 6

between 2 or more groups, like fraternities

Intrapersonal
Interpersonal
Intragroup
Intergroup

Answer 6

Intergroup

Question 7

staying away from problems and situations that triggers stress

a. avoidance b. ignoring c. denial

Answer 7

a. avoidance

Question 8

disregarding the source of stress/conflict

a. avoidance b. ignoring c. denial

Answer 8

b. ignoring

Question 9

involves refusing to acknowledge or accept the existence of a problem

a. avoidance b. ignoring c. denial

Answer 9

c. denial

Question 10

4 strategies that people can use when in conflict in the workplace

Answer 10

Fight
Submit
Flee
Freeze

Question 11

force the other party to accept a stand that is against party’s interest

fight
submit
flee
freeze

Answer 11

fight

Question 12

yield to the demands of other party and agree to end the conflict

fight
submit
flee
freeze

Answer 12

submit

Question 13

leave the situation where the conflict is occuring or change the topic

fight
submit
flee
freeze

Answer 13

flee

Question 14

do nothing and just wait for the other party’s next move or allow the pressure to build up

fight
submit
flee
freeze

Answer 14

freeze

Question 15

conflict management styles by

Answer 15

thomas kilmann

Question 16

THOMAS KILMANN CONFLICT MODES

win: lose
i’m right, you’re wrong
- is assertive and uncooperative. An individual’s interests are above all else, power and authority are often used to win against others.

a. competing
b. collaborating
c. avoiding
d. accomodating
e. compromising

Answer 16

a. competing

Question 17

THOMAS KILMANN CONFLICT MODES

lose:lose
after you, no after you
- is unassertive and uncooperative. The individual prefers to stay out of the situation either by postponing a decision, taking a wait and see position, or withdrawing completely until conditions are better

a. competing
b. collaborating
c. avoiding
d. accomodating
e. compromising

Answer 17

c. avoiding

Question 18

THOMAS KILMANN CONFLICT MODES

win:win
let’s work together
- is assertive and cooperative. The individual seeks mutually satisfying solution by understanding the needs and interests of the other person, and expanding the resources rather than competing over them. Seeks a win-win solution.

a. competing
b. collaborating
c. avoiding
d. accomodating
e. compromising

Answer 18

b. collaborating

Question 19

THOMAS KILMANN CONFLICT MODES

win:win
let’s find the middle ground
- is moderately assertive and moderately cooperative. An individual is neither here nor there, prefers to split whatever is at stake in half to partly satisfy both parties just to get over the problem

a. competing
b. collaborating
c. avoiding
d. accomodating
e. compromising

Answer 19

e. compromising

Question 20

THOMAS KILMANN CONFLICT MODES

lose:win
you’re right. i’m wrong
- is unassertive and cooperative. An individual is willing to neglect his or her interests or needs for the sake of the other person, yielding one’s position and allowing the other to pursue his or her position at the other’s expense

a. competing
b. collaborating
c. avoiding
d. accomodating
e. compromising

Answer 20

d. accomodating