L3 : CONFLICT Flashcards
is the dynamics when two or more people, organizations, or nations perceive one another as a threat to their needs or interests
conflict
4 stages of conflict
Intrapersonal
Interpersonal
Intragroup
Intergroup
with oneself, like one is indecesive about things
Intrapersonal
Interpersonal
Intragroup
Intergroup
Intrapersonal
among 2 or more individuals, like having a misunderstanding between friends, family, members, or lovers
Intrapersonal
Interpersonal
Intragroup
Intergroup
Interpersonal
within the same interest group, like a student organization
Intrapersonal
Interpersonal
Intragroup
Intergroup
Intragroup
between 2 or more groups, like fraternities
Intrapersonal
Interpersonal
Intragroup
Intergroup
Intergroup
staying away from problems and situations that triggers stress
a. avoidance b. ignoring c. denial
a. avoidance
disregarding the source of stress/conflict
a. avoidance b. ignoring c. denial
b. ignoring
involves refusing to acknowledge or accept the existence of a problem
a. avoidance b. ignoring c. denial
c. denial
4 strategies that people can use when in conflict in the workplace
Fight
Submit
Flee
Freeze
force the other party to accept a stand that is against party’s interest
fight
submit
flee
freeze
fight
yield to the demands of other party and agree to end the conflict
fight
submit
flee
freeze
submit
leave the situation where the conflict is occuring or change the topic
fight
submit
flee
freeze
flee
do nothing and just wait for the other party’s next move or allow the pressure to build up
fight
submit
flee
freeze
freeze
conflict management styles by
thomas kilmann
THOMAS KILMANN CONFLICT MODES
win: lose
i’m right, you’re wrong
- is assertive and uncooperative. An individual’s interests are above all else, power and authority are often used to win against others.
a. competing
b. collaborating
c. avoiding
d. accomodating
e. compromising
a. competing
THOMAS KILMANN CONFLICT MODES
lose:lose
after you, no after you
- is unassertive and uncooperative. The individual prefers to stay out of the situation either by postponing a decision, taking a wait and see position, or withdrawing completely until conditions are better
a. competing
b. collaborating
c. avoiding
d. accomodating
e. compromising
c. avoiding
THOMAS KILMANN CONFLICT MODES
win:win
let’s work together
- is assertive and cooperative. The individual seeks mutually satisfying solution by understanding the needs and interests of the other person, and expanding the resources rather than competing over them. Seeks a win-win solution.
a. competing
b. collaborating
c. avoiding
d. accomodating
e. compromising
b. collaborating
THOMAS KILMANN CONFLICT MODES
win:win
let’s find the middle ground
- is moderately assertive and moderately cooperative. An individual is neither here nor there, prefers to split whatever is at stake in half to partly satisfy both parties just to get over the problem
a. competing
b. collaborating
c. avoiding
d. accomodating
e. compromising
e. compromising
THOMAS KILMANN CONFLICT MODES
lose:win
you’re right. i’m wrong
- is unassertive and cooperative. An individual is willing to neglect his or her interests or needs for the sake of the other person, yielding one’s position and allowing the other to pursue his or her position at the other’s expense
a. competing
b. collaborating
c. avoiding
d. accomodating
e. compromising
d. accomodating
