L1: COMMUNICATION PROCESSES, PRINCIPLES & ETHICS Flashcards
This can
be written, oral, symbolic or non verbal such as body gestures, silence, sighs, sounds, etc. or any other signal that triggers the response of a receiver.
MESSAGE
forgetting to pause
Physiological Noise
Message should be clear and particularly such that no room for misinterpretation is left. Facts and figures should be clearly mentioned in a message so as to substantiate to whatever the sender is saying
Concrete
is the process of sending and receiving messages through verbal or nonverbal means, including speech, or oral communication
COMMUNICATION
process wherein SENDER uses certain words or nonverbal methods (symbols, signs, body gestures) to translate the information into a message.
ENCODING
Jargons
Semantic Noise
sender’s knowledge, skills, perception, background, competencies, etc. has NO IMPACT on the success of the message (TRUE OR FALSE)
FALSE
The message should be precise and to the point. The sender should avoid the lengthy sentences and try to convey the subject matter in the least possible
words.
Concise
Exchange of information through wordless cues.
Nonverbal Communication
person who initiates the conversation and has conceptualized the idea that he intends to convey it to others.
SENDER / COMMUNICATOR
Sender must take into consideration both the feelings and viewpoints of the receiver. audience. The message should not be biased and must include
the terms that show respect for the recipient.
Courteous
talking too fast
Physiological Noise
created when the speaker and listener have different meaning systems
Semantic Noise
mental interference in the speaker or listener
Psychological Noise
Exchange of information that happens through words.
Verbal Communication
An effective communication
occurs only if the receiver understands the message in exactly the same way as it was intended by the sender. (TRUE OR FALSE)
TRUE
loud party at the neighbor’s while you’re trying to record
Physical Noise
must include all the relevant information as required by the intended audience
Complete
correct language should be used, and the sender must ensure that there is no grammatical and spelling mistakes
Correct
Wandering thoughts, preconceived ideas, sarcasm
Psychological Noise
It is the final step of the
process that ensures the receiver has received the message and interpreted it
correctly as it was intended by the sender.
FEEDBACK
Enumerate the 7 C’s of Communication
Clear, Correct, Complete, Concrete, Concise, Considerate, Courteous
listener’s side: hearing problems
Physiological Noise
receiver interprets the sender’s message and tries to understand it in the best possible manner
DECODING
The sender chooses the medium through which he wants to convey his message to the recipient.
CHANNEL
The sender must take into
consideration the receiver’s
opinions, knowledge, mindset, background, etc. in order to have an effective communication.
Considerate
Noise external to both speaker and listener
Physical Noise
gestures, postures, facial expressions, eye contact, physical proximity, touching, etc.
Nonverbal Communication
created by barriers within the sender or receiver
Physiological Noise
The person for whom the message is intended or targeted.
RECEIVER
The message should be clear and easily understandable to the recipient
Clear
