L1: COMMUNICATION PROCESSES, PRINCIPLES & ETHICS

Question 1

This can
be written, oral, symbolic or non verbal such as body gestures, silence, sighs, sounds, etc. or any other signal that triggers the response of a receiver.

Answer 1

MESSAGE

Question 2

forgetting to pause

Answer 2

Physiological Noise

Question 3

Message should be clear and particularly such that no room for misinterpretation is left. Facts and figures should be clearly mentioned in a message so as to substantiate to whatever the sender is saying

Answer 3

Concrete

Question 4

is the process of sending and receiving messages through verbal or nonverbal means, including speech, or oral communication

Answer 4

COMMUNICATION

Question 5

process wherein SENDER uses certain words or nonverbal methods (symbols, signs, body gestures) to translate the information into a message.

Answer 5

ENCODING

Question 6

Jargons

Answer 6

Semantic Noise

Question 7

sender’s knowledge, skills, perception, background, competencies, etc. has NO IMPACT on the success of the message (TRUE OR FALSE)

Answer 7

FALSE

Question 8

The message should be precise and to the point. The sender should avoid the lengthy sentences and try to convey the subject matter in the least possible
words.

Answer 8

Concise

Question 9

Exchange of information through wordless cues.

Answer 9

Nonverbal Communication

Question 10

person who initiates the conversation and has conceptualized the idea that he intends to convey it to others.

Answer 10

SENDER / COMMUNICATOR

Question 11

Sender must take into consideration both the feelings and viewpoints of the receiver. audience. The message should not be biased and must include
the terms that show respect for the recipient.

Answer 11

Courteous

Question 12

talking too fast

Answer 12

Physiological Noise

Question 13

created when the speaker and listener have different meaning systems

Answer 13

Semantic Noise

Question 14

mental interference in the speaker or listener

Answer 14

Psychological Noise

Question 15

Exchange of information that happens through words.

Answer 15

Verbal Communication

Question 16

An effective communication
occurs only if the receiver understands the message in exactly the same way as it was intended by the sender. (TRUE OR FALSE)

Answer 16

TRUE

Question 17

loud party at the neighbor’s while you’re trying to record

Answer 17

Physical Noise

Question 18

must include all the relevant information as required by the intended audience

Answer 18

Complete

Question 19

correct language should be used, and the sender must ensure that there is no grammatical and spelling mistakes

Answer 19

Correct

Question 20

Wandering thoughts, preconceived ideas, sarcasm

Answer 20

Psychological Noise

Question 21

It is the final step of the
process that ensures the receiver has received the message and interpreted it
correctly as it was intended by the sender.

Answer 21

FEEDBACK

Question 22

Enumerate the 7 C’s of Communication

Answer 22

Clear, Correct, Complete, Concrete, Concise, Considerate, Courteous

Question 23

listener’s side: hearing problems

Answer 23

Physiological Noise

Question 24

receiver interprets the sender’s message and tries to understand it in the best possible manner

Answer 24

DECODING

Question 25

The sender chooses the medium through which he wants to convey his message to the recipient.

Answer 25

CHANNEL

Question 26

The sender must take into
consideration the receiver’s
opinions, knowledge, mindset, background, etc. in order to have an effective communication.

Answer 26

Considerate

Question 27

Noise external to both speaker and listener

Answer 27

Physical Noise

Question 28

gestures, postures, facial expressions, eye contact, physical proximity, touching, etc.

Answer 28

Nonverbal Communication

Question 29

created by barriers within the sender or receiver

Answer 29

Physiological Noise

Question 30

The person for whom the message is intended or targeted.

Answer 30

RECEIVER

Question 31

The message should be clear and easily understandable to the recipient

Answer 31

Clear