L01.03 Interpersonal Skills Flashcards
1
Q
Interpersonal Skills 1-6
A
Leadership Team Building Motivation Effective Communication Influencing Decision Making
2
Q
PM Responsibilities as a Leader
A
Establish & Maintain
- Vision
- Strategy
- Communications
Respect & Trust
Motivating
Inspiring
Leading by doing
3
Q
Team Building 10 Step (Topchick)
A
- Upper Management Support
- Define Purpose of Team
- Timeframes
- Select Team Members
- Team Member Openings
- Share overall purpose
- Decide on Team name
- Mission Statement
- Core team issues
- Establish Team Norms
4
Q
Team building PMBOK
A
Tasks
- Establish Goals
- Define and negotiate roles
- Define Procedures
Processes
- Interpersonal behavior
- Emphasis on communication
- Conflict management
- motivation & Leadership
5
Q
Demotivators
A
- No or little management Support
- Personal Conflicts
- Reward/recognition
- Contrstaint stress
6
Q
Motivation
A
- Job Satisfaction
- challenging work
- accomplishment
- Achievement
- Growth
- Compensation
- Other rewards & recognition
7
Q
Communication
A
- Various cOmmunication style
- cultural differences / issues
- relationships with stakeholders
- personalities of stakeholders
- overall context of the situation
8
Q
Influencing
A
- Lead by example
- transparent decision making
- adjust style to team
- apply power with skill and caution
- long term gain over short term gain
9
Q
Decision Making styles
A
- Group Decisions
- Unanimous
- Majority
- Plurality
- Command
- Consultation
- Consensus
- Coin flip
10
Q
6 phase Decision making model
A
- Problem Definition
- Problem solution generation
- ideas to action
- Solution action planning
- Solution evaluation planning
- Evaluation
11
Q
Organizational Politics
A
- Struggle for resources
- Personality Conflicts
- Competition for power or authority
- To attain power
- Personal Stature
- Controlling information
12
Q
Why Cultural Awareness
A
- Projects are More international
- More diverse
- Learn cultural norms
- Location
- Stakeholders
- Appropriate Behavior
- Misinterpretations occur
13
Q
6 step Negotiation
A
- Listen effectively
- Analyze the situation
- Brainstorms ideas for the solution
- Pick a solution
- BATNA (best alternative to negotiated solution)
- Try the solution
- Start again if needed
14
Q
Trust Building
A
- Cooperation
- Problem resolution
- Positive relations
- Engagment
- Receptive
- Interests of all
- empathy
15
Q
Conflict Management
A
- Invevitable
- Conflict can be
- Bad/Negative
- Good/positive
- Manage it actively
- Starts with trust and understanding
