L01: Understand how to support individuals to maintain their rights

Question 1

Name the five individuals rights.

Answer 1

Choice, Confidentiality, Protection from abuse and harm, Equal and fair treatment, Consultation.

Way to remember this is: 3C, E and P

Question 2

What does it mean by equal and fair treatment?

Answer 2

Being treated for the needs the individual has not treating everyone the same.

Question 3

Why it is important to maintain individuals rights.

Answer 3

To make people feel valued/, Raise self-esteem, To empower, To instil confidence and trust, To feel safe, To equality of access to services/treatments, To have your individual needs met.

Question 4

How can care workers can support individuals to maintain their rights?

Answer 4

By using effective communication, By providing up-to-date information, By challenging discriminatory behaviour, By providing information about complaints procedures, By providing advocacy.

Question 5

Give examples of choice.

Answer 5

• joining in activities,
• food options,
• selection of GP,
• where/how to receive treatment.

Question 6

Give examples of confidentiality.

Answer 6

• having personal notes stored securely,

- not being spoken about so others can hear.

Question 7

Give examples of consultation.

Answer 7

• what type of care the individual would like if it were possible,
• opinions and views being sought.

Question 8

Give examples of using effective communication.

Answer 8

• using vocabulary that can be understood,
• Not being patronising,
• adapting their communication to meet the needs of the individual or the situation,
• listening to individuals’ needs.

Question 9

Give examples of challenging discrimination.

Answer 9

• Challenge at the time,
  – Afterwards through procedures,
• Long-term proactive campaigning.

Question 10

Give examples of providing up-to-date information.

Answer 10

• On time services open,
• Type of care provided,
• Location,
• Alternatives available.