Kumpulan Semuanya Flashcards
Tell me about yourself
Other ways your interviewer may ask this question: - Tell me about your career journey. - Talk to me about your career. - Walk me through your professional background.
Sure! I moved to the States from x a few months ago. As you can see from my resume, I have a B.A in x from a state University in x, and I have earned my master’s degree in X from the University of x in x.
I have more than 2 years of experience working as customer facing professional with relationship building experience, specializing in retail, international exhibitions and organization.
My strength is my ability to observe people and I am highly self-aware which helps when it comes to assisting customers, being sensitive to their needs, and closing a sale without being pushy.
Your company and this role caught my attention because of what you are doing in the public relations space is exactly in line with my passion and expertise. Using strategic communication to influence public perception
What is the reason you are seeking work now?
Having done research on your company culture, it seems like a place where everyone is open to learning new things. I would love the opportunity to work at a place where I can make an impact on a wider part of the organization.
Why are you interested in working for our company?
I’m looking for a company that offers growth and opportunities by giving tools and training available to maximize my potential.
I am interested in working for your company because your employees speak highly of the company and its products, and they seem very pleased with their jobs.
From what I have heard, the culture at your company is supportive and encouraging. Those qualities in an employer are important to me.
I want to work here because having carried out research, the culture at your company is supportive and encouraging. I want to work in an environment that is positive, progressive, and productive, and I believe I will get that working for your company.
How Did You Hear About This Position?
I learned about this job opening from Indeed while searching for full-time opportunities. I reviewed the job description before applying and it seemed like a great potential fit. I would love to be a part of such a supportive and encouraging team.
Tell me about your education and why chose the major.
I studied in international relations for my bachelor’s degree and my master’s degree in Intercultural Communication and European Studies. The study was held in an intercultural group in German and English language. The courses made me qualify for a position in an international setting and help me to communicate effectively with people from other cultures.
Why are you applying for a job outside of your major?
I think many skills I learned in college also apply for this position. For example, my course work taught me to communicate effectively with people who have a variety of cultural background to avoid conflict. This job would require similar communication and interpersonal skills that, I can put those skills from college to specific use in this job.
How long have you been looking for a job?
I have just begun my job search for perhaps a month or so, after receiving my working permits. So, I was very excited to see your advertisement for this position on Indeed. This position provides me with opportunity to advance and to do what I do best. I feel so lucky to be here interviewing with you today.
What have you learned from the jobs that you have held?
In my past jobs in retail, I learned a lot about dealing with customers and keeping them satisfied, especially with unhappy customers by managing my tone of voice being patient, and to listen empathetically. I also learned how to use good judgement in making compromised offers that were truly win-win solutions.
What did you like most about your last position?
Retail: There are many things I appreciate about working in retail; however, my number one pick would be the fact that I get to meet new and interesting people every day. I am a social person, so working with the general public is very fulfilling for me.
What did you like least about your last position?
While I enjoyed my time learning and growing in my last job, there was a lack of opportunity in the way I wanted to progress in my career. I deeply enjoy being challenged and getting better at what I do.
What is the type of management that you like?
How do you like to be managed?
From my experience, I work best with managers who pay attention to individual’s needs. My last manager was a good example. She used slow periods to coach workers who needed more instruction. When things sped up, she gave clear instructions and took on tasks herself if necessary.
Example: Although I’ve never been a manager, I took on several leadership roles as Incoming Exchange Manager within AIESEC. This experience taught me the value of working within a team by respecting diversity of people and ideas to achieve common goals which leads to the success of the projects. I took a democratic approach to leadership. I motivated the team by encouraging constructive feedback.
Tell me about a person that you would like to work with?
I best enjoy working with driven individuals, people who are positive, energetic, and take accountability for their work. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues.
How do you work under pressure?
Retail: I work well under pressure because I use the pressure to help me work more efficiently.
I have experienced high-stress level many times in a retail environment. These times of stress might be when I have an overly aggressive and angry client to deal with, or during peak times like Black Friday or holiday sales. To keep myself grounded, I ensure that I come to work well-rested. Also, I bring a book to read during my lunch breaks. It’s an escape for me, to read a book, versus spending spare time on social media.
How do you handle conflict?
In most cases, I handle conflict well. I value diversity and understand that different people have different opinions, which may lead to conflict. When faced with conflict, I work to collaborate with others to resolve the issue in a way that is mutually beneficial for everyone involved. Sometimes, I can become defensive when trying to express my opinion. I am practicing tactics to manage this behavior, such as pausing to take a deep breath and carefully considering my words before responding.
When entering a new job, describe how you build relationships with your new coworkers and supervisors.
When entering a new job, I build relationships by being polite and respective of people’s space and time. I ask questions that help me learn about the other person so that I understand what is important to them, then I gradually share my experiences and let them know who I am. I then build trust by doing what I say, being reliable, and by supporting my coworkers.
Have you ever been terminated from a job?
I have never been terminated. I give my all to each employer.
How do you set priorities?
I like to prioritize my work by keeping an Excel spreadsheet of my projects and their deadlines so I can see everything at a glance. Then, I sort and adjust the spreadsheet to prioritize my work based on the importance of a project, how long it’ll take and how urgent it is. I also use a calendar and alert system to track my priority list. Having a clear priority each day allows me to better manage my workload and juggle multiple tasks without missing deadlines. I review this sheet each morning.
How do you handle criticism of your work?
Its is unavoidable that any criticism, let alone harsh criticism, will upset me. My instinctive reaction is to take it personally. For me, the key is separating my emotional brain from my logical one. And to think that the person doing the criticizing has something I don’t have: an objective viewpoint that is looking in on my work, rather than my own which is looking out.
Sure, I still take criticism personally, but I have learned to take in the information being relayed to me in order to improve my work. I want to do my best, regardless of how I get there, and receiving criticism is often the way to do that.
How do you deal with ambiguity?
In my last job, where I was an employee in a retail store, I was told to supervise the entire store in the absence of the store manager. A customer came to me asking a product-related query I had no knowledge about, I didn’t know what to answer to the customer, so I asked her to wait for few minutes.
I tried contacting the store manager to ask for details, but she was busy. I tried to keep my calm instead of panicking. So, I researched the product online to get detail about the product and I was not able to respond to the customer’s query entirely but to an extent.
How do you handle angry employee?
When an employee becomes angry at work, I try to get her to a private space as quickly as possible. That protects the employee and keeps others from taking sides in a dispute. Once we are alone, I will give the employee time to calm down. Walking to the private space usually helps with that. Sometimes a drink of water or a trip to the bathroom can provide additional time for the individual to calm down. After she is calm, a discussion of the issue that set off the anger and its solution can be discussed.
