Kpi Flashcards

1
Q

Proactive

A

Making the necessary changes before they are forced upon

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2
Q

Reactive

A

Is to wait for change to occur and then respond to it

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3
Q

Communication Skills

A

Managers must be able to communicate with stakeholders regarding the need for change and the progress of the change.

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4
Q

Delegating Skills

A

Passing authority for specific task or appointing a change agent will allow managers to focus on other tasks

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5
Q

Leading Skills

A

The ability to influence others to achieve objectives

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6
Q

Decision making Skills

A

During a change process the ability to select the best course of action from a range of options will allow the process to be completed effectively

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7
Q

Interpersonal Skills

A

Managers need to relate and empathise with employees and other stakeholders impacted by the change

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8
Q

Key performance indicators

A

Is a type of measurement that helps you understand how your business is performing in a certain area

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9
Q

Percentage of market share

A

Represents the percentage of a market’s total sales that is earned by a particular company

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10
Q

Net profit figures

A

Is what the company has earned after all expenses are deducted

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11
Q

Rate of productivity

A

Measures the efficiency of a company’s production process

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12
Q

Number of sales

A

Refers to the measure of the total customers that bought a good or service in a given reporting period

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13
Q

Rates of staff absenteeism

A

Number of days employees are absent from work as a percentage of their total possible working time

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14
Q

Level of staff turnover

A

Amount of employees leaving the business in a period of time as a percentage of the total number of employees in the business

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15
Q

Level of wastage

A

Amount of stock either as a raw material or during processing which is discarded

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16
Q

Number of customer complaints

A

Recorded number of individuals who report a defect, fault or issue in the good or service that they purchased

17
Q

Number of workplace accidents

A

Recorded number of worker or customer related injuries that occur in a business