Kommunikation

Question 1

FOOFAAE-Framework

Answer 1

FOOFAAE Framework FEELING: I absolutely love your dog. OBSERVATION: You have such a well-behaved dog. OPINION: I think Pugs are the best kind of small dog breed. FACT: I was reading that Pugs are usually… ACTION: I want to adopt a dog like that. AUTOBIOGRAPHY: My brother has a Pug too… EVENT: Did you hear Frank just adopted a dog last month?

Question 2

Dale Carnegie
Art of questions
6 Types

Answer 2

1. Information- facts, numbers and statistics - What percentage of population owns a car? 2. Technical Talk Widgets - What new features does your camera have? 3. People and gossip - Dp you know why David left the company in a hurry? 4. Feelings- How do you feel about the change of leadership? 5. Abstract Concepts and Ideas - Do you think there can be peace without equality? 6. Time and Place, Where and when - Wherabouts were you in India?

Question 3

Interrogative Questions Keep in your back pocket the six interrogative question types:

Answer 3

Who, What, Where, When, Why, and How. It’s not wise to lean on these too heavily, but they should always be in your arsenal for quick reference. For example: Who else was there? What happened afterward? Where did it come from? When did he finally show up? Why did he do that? How did he even get in?

Question 4

5 Types of Talk

Answer 4

Types of talk: 1. Thing Talk. What does it include? Things like: Cars, Boats, clothes etc, topics of time and place: Been here before? How long does it take you to go to work?, Information: What do you know about George W. Bush?, Activities: Have you seen the last Premier League Game?, Learning and facts: Are you interested in the history of art? Things you recognised: Have you seen the man with the red flower? 2. Action Talk: What do you do…? What do ou do for living? How did you do etc…? 3. Head Talk: Thoughts?: How is the best way to tackle this issue, what do you think? What do you think he meant by this phrase?, Opinions: Whats your opinion about the new recipe?, Skills and Know How: How did you become such a confident speaker? 4. Heart Talk: What matters: What really matters to you about working with teenager?, Meaning: What would this opportunity mean to you? Values: Why did you start working in prisons? Feelings: How do you feel when you ar skiing in the fresh mountains? 5. Soul Talk: Who are you at your best? Who are you? –> Deep Talk

Question 5

PEEP

Answer 5

PEEP (Point, Explanation, Example and Point) is a very easy but effective and practical approach. If you struggle with finding an appropriate story for the answer, you can use this method. Use it when you need to give an opinion and back it up. Point: Make a point in the opening of your speech. Explanation: State your reasons for making this point in the body of the speech. Example: Use an example or illustration to justify your previous remarks. Use words like “for example” or “imagine.” Speaking about personal experiences will make your answer genuine and also memorable for your audience members.

Question 6

FORD

Answer 6

Ford: Family, Occupation, Recreation(Hobbies), Dreams

Question 7

DER

Answer 7

Der: Emotioan, Detail, Restatements: Emotion you state what you believe are their emotions towards the theme! You sound really excited about that! Detail: Why, Who, Where, When, What, How! 5Ws!

Question 8

SBR

Answer 8

SBR Specific, Broad, Related. Specific: Go deeper into detail- What kind of slopes did you go down? Broad: Questions about the topics. Where was this? Where did you go? Related Topics: I love weekend trips… I love it when it snows

Question 9

HPM

Answer 9

HPM History, Philosophy, Metaphor! History: You reply with personal experiences! Philosophy: involves your personal stance, opinion on a specific topic! (I´ve always loved skiing) Metaphor: What the topic reminds me of.

Question 10

25. BOSSES OFFER PLAYFUL OPINIONS As you gain social confidence and increase your level ofi comfort with conversation partners, try to offer more playfixl opinions. For now, there are five primary types of playful opinions we’ll discuss:

Answer 10

1. Exaggerated 2. Hypothetical 3. Sarcastic 4. Label 5. Meta

Question 11

BOSSES KNOW HOW TO TAPP You can’t start conversations about interesting topics unless you know something about those interesting topics. and experiences. TAPP Topics

Answer 11

THINGS: Technology, Books, Clothes, Cars, Movies, TV Shows, Food, Drink, and Weather ACTIVITIES: Hobbies, Volunteering, Sports, Fitness, Diets, Entertainment, Gaming, Education, Dating, Vacations, Shopping, and Careers PEOPLE: Kids/Parenting, Family, Pets, Gossip, Relationships, Opposite Sex, You, Them, Culture, Common friends/Co-workers, Local/Global News, Appearance, and Human Behavior PLACES: Surroundings, Cities, Landmarks, States, Restaurants, Festivals, Houses, and Stores

Question 12

I have discovered a golden ratio for conversations. Bosses sometimes structure their statements in the following order:

Answer 12

1. Initial comment 2. Support initial comment (usually with an example, explanation, or story) 3. Afterthought (comment about something just said) 4. Connection (connect back to the partner or related topic or comment) Example 1: INITIAL COMMENT I love red wine. SUPPORT I’ll drink anything—even the $2 cheap stuff. AFTERTHOUGHT Maybe I’m just uncivilized. CONNECTION What kind do you drink?

Question 13

BOSSES STEER WITH CONTROL COMMENTS WITHOUT A SETUP:

Answer 13

I think the entire company should purchase new tablets. WITH A SETUP: I may come off as a big nerd for saying this, but I think the entire company should purchase new tablets., COMMENT: I just a bought a tuna sandwich from a gas station. AFTERTHOUGHT: I know, I like to live dangerously. CONCLUSION: So, stay away from XYZ, is the moral of the story. SUMMARY: So basically, I’m a jerk.is what it comes down to. REALIZATION: I have no idea how I ate the entire thing, but now I’m paying for it. REALIZATION: I probably shouldn’t call people at 3 AM anymore. REALIZATION: I was probably a little too greedy! HYPOTHETICAL CONCLUSION: He’s probably never talking to me again. HYPOTHETICAL CONCLUSION: If she ever sees it I’m screwed!

Question 14

6 Socrates Questions

Answer 14

1: Clarification questions- they ask dir Clarification”What do you mean by that? How is this connected to the Argument ?
2: Assumption questions- they ask for Basic assumptions. Perspektive a different View. Why do we think this? What other Option could we assume?
3:perspective questions- raise a different View, ask for an counterargument
4:reason/evidence questions- to prove an Argument
5: consequence questions- How will this effect this group of people?
6:Meta questions- questions about themselves Why are you asking this ?

Question 15

Critical Think

Answer 15

Who will benefit from this?
… will be negativetly impacted by this?
Where is the room for improvement?
.. Else might this Problem exist?
What might be an netter alternative?
.. can ne changed?
.. might be a possible counterargument?
Why did we arrive at this Situation?
How do we know this is true?
.. will this Turn Out?

Question 16

The Five Parts of a Good Story

Answer 16

1. Paint the scene 2. Normalize 3. Contrast / Turning Point 4. Reaction 5. Conclusion / Meta Afterthought

Question 17

Level of Thinking

Answer 17

Level1- Knowledge:Simply remembering Data and information
Level2- Comprehension: Understand the meaning of the information, compare and contrast it, predict what will Happen in the Future based on current or past information Level3: Application- use the learned information in new Situations, make new Arguments or raise new questions
Level4- Analysis: Break the Arguments apart in Order to Understand them deeply and examine possible Errors
Level5- Synthesis: Put the information together to create Something new. Analysis is taking everything apart this means looking for similarities and Connections between these parts
Level6-evaluation: Make judgments and decisons of your own.

Question 18

Facione Model

Answer 18

6 skills (Interpretation, Analysis, inference, Evaluation, explanation, self regulation)
Interpretation: Understand the information and communicate them to Others. Which assumptions are included?
Analysis: What does this mean and why?
Inference: read between the lines and See which information are Missing?
Evaluation: Judge Something based in your Research
Explanation: Break down the information so that everyone Understands it and present it.( How can i make people Understand it?
Self regulation: think about your own thinking

Question 19

6 Hats

Answer 19

The White hat is Sherlock Holmes. The thinking and analytical hat. Gather as much information as possible. Seek multiple perspectives
The Red hat is Sigmund Freud. This is the Emotion hat. You determine how you Feel about it.
The Black hat is the depressed Pessimist. What about X. I have my doubts
The yellow hat is the Cheerleader. It’s the optimistic, Happy thinking
The Green hat is Picasso. Think Outside the Box and come Up with creative ideas. Generate as many ideas as possible.
The blue hat is about coordinating and Creating a system to Integrate all the information you gathered from the other hats. It’s the Organisation and the Management.

Question 20

Osborns Work

Answer 20

Six stages: Mess finding, fact finding, Problem finding, Idea finding, solution finding, Action finding.
Messe finding: Spot the Situation that demands Attention.
Fact finding: Understand all of that Mess. Dig deep into the Mess
Provlem- finding: Focus on one urgent Problem in the Mess you found.
Idea finding: find as many solutions as possible. It’s Divergent thinking.
Solution finding: find the one Idea that ist the best.
Action finding: Formulate a Plan of Action!

Question 21

Scamper

Answer 21

1. Substitute: Welche Komponenten, Materalien, Personen sind ersetzbar?
2. Combine: Welche Funktionen, Angebote, Dienstleistungen überschneiden sich und lassen sich kombinieren?
3. 3.Adapt: Welche Elemente können zusätzlich ergänzt werden?
4. Modify: Lassen sich Farben, Größe, Materialien, Menüpunkte modifizieren?
5. Put to other purposes: Wie kann das vorhandene noch genutzt werden?
6. Eliminate: Welche Elemente lassen sich entfernen, vereinfachen, reduzieren?
7. Reverse: Lassen sich Elemenete auch entgegengesetzt nutzen oder die Reihenfolge verändern?

Question 22

YETA

Answer 22

Small talk boils down to comments about four primary things (Y.E.T.A.): You, something in your Environment, Them, or something more Abstract. Most of your dialogue will focus on one (or a combination) of those four. Likewise, when you initiate conversation, you’ll most likely start by focusing on one of the following: You: I can’t believe I forgot my umbrella again. Environment: This rain is great for my yard. Them: Do you want to borrow my umbrella? Abstract: It’s too bad California doesn’t get rain like this.

Question 23

FAEFOH

Answer 23

If the FAEFOH framework was solidified in your mind, you might quickly generate one or more of the following comments: FEELING: I absolutely love your dog. AUTOBIOGRAPHICAL: My brother just adopted a Pug mix. EVENT: There was some kind of adopt-a-dog fair going on nearby. FACT: I read that Pug wrinkles have to be cleaned like every week. OBSERVATION/OPINION: Your dog is so well-behaved.HYPOTHETICAL:

Question 24

Check out the variety of open-ended FAEFOH questions one could ask at a marketing conference:

Answer 24

FEELING questions: How do you like the SEO speaker? AUTOBIOGRAPHICAL questions: How did you get into the marketing field? EVENT questions: Have you been to this conference before? FACT questions: So what company do you work for? OBSERVATION questions: What’s happening over there? HYPOTHETICAL questions: Would you judge me if I skipped the SEO talk and went to the bar instead?

Question 25

Good opinions are often followed by

Answer 25

supporting details. Check out the following combos of opinions followed by a supporting detail (italicized): I love seafood—especially a good salmon. I like carpentry. I used to volunteer for Habitat for Humanity. This weather is great—it’s perfect for camping. I hate naps—it takes me forever. I’m not one of those people who can just fall asleep in minutes. It’s a real struggle whenever

Question 26

Nearly anything can be contrasted against anything else.

Answer 26

Current behavior against past behavior. Current worries against future worries. Your actions vs. someone else’s opposing actions. Good food vs. bad food. The reality vs opposing expectations. Your words vs. opposing behavior.
In the following example, Joyce scores a triple play of contrasts, offering three in a row! Notice how each new contrast is formed by contrasting against a previous comment: Jay: How’s life as a new mom? Joyce (no contrast): It’s been great… Joyce’s (1st contrast): …but it’s exhausting. I feel like a zombie most days. Joyce’s (2nd contrast): …but I wouldn’t trade it for anything. In a weird way, it’s enjoyable to be woken up by a little creature all through the night. Joyce’s (3rd contrast): …if it was anyone else, I’d strangle them!

Question 27

The secret to successful hypothetical comments is S.E.R.P:

Answer 27

start Strong, Exaggerate, keep it Relatable and within the realm of Possibility.

Question 28

Hypothetical

Answer 28

Hypothetical Consequences Talk about the potential impact an action or comment has on you, someone else, or something else. Talk about how someone else might react. How would their action or behavior change? What else would be impacted?
Hypothetical Dialogue “Dialogue makes everything better!” shouted Greg just now. Dialogue not only helps your hypotheticals come to life, but it also opens another outlet for artistic freedom and a chance to paint a more colorful story: Geoff: I hope he isn’t that mad at us. Maureen: Get ready, he’s probably going to walk in swearing and shouting, ‘What’s wrong with you people!?’
Hypothetical Solutions The benefit of talking about a problem (especially a lighthearted problem), is that it opens the door to hypothetical solutions to the problem.
Hypothetical Close Calls Everyday events are often uneventful. Here is where this technique shines. Even if the event was boring, you can still add a hypothetical referencing what didn’t quite happen or what almost happened.

Question 29

W.A.I.V Meta Comments

Answer 29

Meta-comments offer some of the best bang for the buck—they’re likely to succeed without much inherent risk. The variety of meta-comments is seemingly endless, but the entire category could be broken down into four sections: Words, Actions, Internal Thoughts, and Voices (W.A.I.V.).

Question 30

PNTRA:

Answer 30

The Five Parts of a Good Story Paint the Scene Normalize Turning Point / Contrast Reaction Afterthought

Question 31

“Yes And” and “If this is true, what else is true?” techniques

Question 32

SEEC Argumentation

Answer 32

überzeugende Argumentation mit SEEC:
* Statement: klare Kernbotschaft
* Explanation: stichhaltige Begründung mit einer Kausalität, die der Gesprächspartner akzeptiert
* Example/Evidence: Ihr Beispiel/Ihr Beweis ist für den Gesprächspartner nachvollziehbar und überzeugend.
Constraint: Sie nehmen das stärkste Gegenargument mit einer Einschränkung vorweg.