knowledge management system

Question 1

knowledge

Answer 1

awareness and understanding of a set of information

Question 2

Knowledge Management system (KMS)

Answer 2

an organized collection of people , procedures, software, database and devices

Question 3

KMS is used to

Answer 3

create, store and use the organisation’s knowledge and experience

Question 4

KMS aims

Answer 4

• achieve goals
• Innovate and perform better
• Stores and processes knowledge

Question 5

Explicit knowledge

Answer 5

Objective and can be measured and documented in reports, papers and rules

Question 6

Tacit knowledge

Answer 6

hard to measure and document and typically is not objective or formalised

Question 7

Expert systems

Answer 7

share explicit knowledge

Question 8

Blogs

Answer 8

share tacit knowledge

Question 9

Data mining

Answer 9

Discover new knowledge

Question 10

Chief knowledge officer (CKO)

Answer 10

a top-level executive who helps the organisation use a KMS to create, store and use knowledge to achieve organizational goals

Question 11

CKO tasks

Answer 11

• Responsible for KMS

- works with other executives

Question 12

Community of practice (COP)

Answer 12

group of people dedicated to a common discipline or practice

Question 13

Knowledge repository

Answer 13

stores knowledge

Question 14

Tech to support KMS

Answer 14

• Data mining
• Business intelligence
• ERP tools
• Groupware
• Wiki’s
• Hardware
• Software
• Database
• Telecommunications
• Internet

Question 15

Artificial Intelligence (AL) systems

Answer 15

computer systems and machines that demonstrate characteristics of intelligence

Question 16

Intelligent behavior

Answer 16

• experiences
• handle complex situations
• solve problems
• Determine what is important
• understand images
• React quickly
• Process and manipulate symbols
• be creative and imaginative
• use heuristics

Question 17

Perceptive system

Answer 17

a system that approximates the way a person sees, hears and feels objects

Question 18

Expert systems

Answer 18

hardware and software that stores knowledge and makes inferences, similar to a human expert

Question 19

Robotics

Answer 19

mechanical or computer devices that perform tasks acquiring a high degree of precision or that are tedious or hazardous for humans

Question 20

Robots are used in:

Answer 20

• Manufacturing
• Protection
• surgery
• Inaccessible areas

Question 21

Vision systems

Answer 21

hardware and software that permit computers to capture store and manipulate visual images

Question 22

Natural language processing and voice recognition

Answer 22

processing that allows the computer to understand and react to statements and commands made in a language

Question 23

Natural language processing

Answer 23

involves converting sound waves into words

Question 24

Learning systems

Answer 24

a combination of software and hardware that allows the computer to change how it functions or reacts to situations based on feedback it receives

Question 25

neural networks

Answer 25

a computer system that attempts to simulate the functioning of a human brain

Question 26

genetic algorithm

Answer 26

An approach to solving complex problems in which a number of related operations or models change and evolve until the best one emerges

Question 27

Intelligent agent

Answer 27

programs and a knowledge base used to perform a specific tasks for a person, a process or another program also called robot

Question 28

Virtual reality

Answer 28

referred to immersive virtual reality in which the user becomes fully immersed in an artifical 3D world that is completely generated by a computer

Question 29

Augmented reality

Answer 29

Combination of computer generated data with stimuli from the real world

Question 30

Virtual reality applications

Answer 30

• Medicine
• Education
• Business
• Entertainment