Knowledge Deck Flashcards
For guests booked on back-to-back cruises do they need testing for the second leg of sailing and is there a fee to do so if it is required?
Yes they need to do the pre-cruise test for 2nd leg which is complimentary on any Royal Caribbean group ship
Guest must be fully vaccinated to do back-to-back cruises.
How many formal nights are done onboard?
All cruises that are 7 nights or longer will feature two Evening Chic nights. Any cruise 6-nights or shorter will feature one Evening Chic night.
Which itinerary travel requirements allow guests to do tests that are NOT monitored?
Alaska land tour
When is one category upgrade offered?
At the time of booking creation (if they create on web and calls in the same day or made over the phone)
A guest calls in to cancel their booking and the card no longer active that they use to make the payment: What would happen in this case?
The refund must be attempted on the original form of payment. Royal Caribbean will attempt to send the money back to the card once. If the customer’s bank returns or rejects the refund, guests must provide an alternate form of payment so the refund can be disbursed. Only American Express, MasterCard, and Visa will be accepted as alternative forms of payment.
Does cruise care cover flights?
Yes it does cover baggage delay and lost luggage when they book through us but not the cancellation penalty for flights
When is 200% deposit required on a booking team?
When booking the Celebrity Xpeditions - 200% deposit is required on categories PS, XS, and XJ.
Do we offer baby/infant discounts?
No, we do not as infants are subject to normal guest pricing.
Can guests takes beverages onboard?
Guest are allowed to bring whatever Non-Alcoholic Beverages onboard (embarkation day only) however limited to what is able to be hand-carried by each individual.
Alcoholic Beverages are not allowed.
Can cheque numbers hold reservations?
No, they cannot.
Where do we find the date when a manifest is to be or already sent out?
http://datacard.rccl.com:8080/home
Can we add a guest to a reservation or create booking when manifest is already sent?
We can add the guest only if the final manifest is not sent.
