Know the Job Questions Flashcards

1
Q

Tell us about yourself.

A

I grew up just outside of the city in Caledonia and then attended McMaster University, living in the Westdale neighbourhod for 4 years while obtaining a bachelor’s degree and playing on the Varsity Football Team.

Right after graduating, I completed the first steps towards a firefighting career, completing my Firefighter 1 and II course, obtaining an EMR cert and DZ license. I was lucky enough to receive a job offer on a provincial wildfire crew in Alberta, where I worked for two seasons before receiving a crew leader job in my last year there. Two years ago, I was fortunate enough to be hired by the North Bay Fire Dept, where I am currently working as a Firefighter.

These career opportunities have allowed me to live in very different parts of the country, allowing me to meet, live and work with people from all walks of life. In addition, in my time off I have spent a lot of my time travelling across Canada and the world, experiencing a variety of cultures and broadening my perspectives.

I have a huge appreciation for the outdoors, spending much of my time off hiking, biking, running and camping. In addition, I am passionate about physical fitness and athletics, coming from a varsity athletics background. I really enjoy spending time at the gym, reading researching strength and c

I am someone that goes all in, but works hard to retain balance in life.

My name is Jack Richardson and I grew up in a small town in South Western Ontario, now I split my time between various locations in Alberta and Ontario due to my employment as a Wildland Firefighter. This allows me to visit countless places and people across the country, learning new things and having new experiences. Travelling is something I enjoy and plan to continue throughout the rest of my life, as I find that meeting people from all walks of life broadens my perspectives. I am passionate about sports, being a former Varsity Football Player at McMaster University, and also continuing to share that passion by coaching high school football and hockey. Aside from firefighting and organized sports, I enjoy the outdoors and fill my free time with activities such as biking, hiking and fishing, all of which contribute to both my mental and physical health while building relationships with family and friends.

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2
Q

What have you done to prepare yourself to become a firefighter?

A

Because becoming a firefighter has always been a goal of mine, I have been preparing both directly and indirectly for years.
Following years of dedication to my football career, I enrolled in an NFPA certificate program, achieving my Firefighter I&II as well as HazMat Operations certifications. Above and beyond that I have acquired my DZ license and First Responder certificates. I thoroughly enjoy training and acquiring new skills and look to take advantage of any learning opportunities that I can. For example I am enrolled to upgrade my First Responder to Emergency Medical Responder at the end of this month and have taken courses in Mental Health First Aid. I also take advantage of any additional training offered by my current employer, receiving certificates in Incident Command System, Chainsaw Operations, Radio Operations, Leadership and more.
Aside from traditional education, I constantly look for opportunities to prepare myself to be a firefighter. This includes taking jobs such as a wildland firefighter, where I have learned fire suppression skills, teamwork, communications and how to work under pressure, or working as a Patient Transfer Attendant, which broadened my interpersonal skillset and introduced me to the medical care side of the job.

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3
Q

Why do you want to be a firefighter?

A

I have wanted to be a firefighter for as long as I can remember. Other than a brief period in which I thought I could be a professional football player, this is the only career that I have ever desired to have. I grew up surrounded by the fire service, with my dad being a volunteer and my grandfather by a career chief of a volunteer department. Seeing what these two and the others around them got to do inspired and excited me, driving me into this career path. I remember watching them pull out of the hall in the trucks and dreaming of one day being able to be a part of that. As I became older I realized that aside from all the excitement that comes from the job, it was an amazing fit for my personal desires and traits. I feel that the opportunity to work as a team in order to solve any problem that arises - wether that is someone’s home on fire, a medical emergency or a dead battery in smoke alarm - is unmatched. I personally find enjoyment in fixing things, wether it is a mechanical issue that requires me to work with my hands and tools or a complex problem that requires a lot of thought and knowledge. The role of a firefighter would provide me those opportunities day in and day out.
Being someone that has always been a part of teams, wether that is sports or at work, I thrive in this sort of environment. I work best when I must be accountable to others and when they return that accountability. There is also the aspects of trust and camaraderie within a team that help to develop relationships and bring the best out of everyone.
The ability to truly serve the community and be a role model for exemplary public service even in the most difficult situations is something that I strive for.
Firefighting provides a unique opportunity to be a lifelong learner, as there is constantly more knowledge or skills available to be acquired, which is something that excites me. I am someone that is constantly looking to improve myself and develop new abilities.
I desire a career that could be different and exciting each day I show up to work. I see firefighting as a career that is consistently different in the day to day but also constantly evolving on an overall scale.

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4
Q

Describe the job of a firefighter.

A

A firefighter has a unique and varied job. Due to the nature of the work required by a firefighter, they must be able to follow instruction, policies guidelines and procedures. A firefighter must also be able to communicate effectively, work as a team player and have exceptional problem solving abilities. All of these traits are required to effectively complete emergency tasks such as fire suppression, rescues, hazardous materials mitigation, medical response and auto extrication. The job of a firefighter is not only to respond safely and effectively to emergencies, but to complete a vast array of non-emergency tasks. These include constant training and education, maintenance of equipment, vehicles and facilities, as well as fire prevention, inspections and public education. All of these roles, both emergency and non-emergency serve the goal of the fire department, which is to protect lives and property while minimizing environmental impact.

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5
Q

What is the primary goal of the fire department?

A

The primary goal of the fire department is to protect lives and property while minimizing environmental impact. This goal is accomplished through a variety of disciplines ranging from fire suppression, rescue, medical and hazardous materials response. Prior to emergency response, public education, fire prevention and inspections are carried out to mitigate potential hazards before they arise. Overall the fire department strives to serve the community and solve any problems that arise.

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6
Q

What is the most appealing aspect of the fire service?

A

This is a tough one for me because there are honestly so many aspects that have drawn me into becoming a firefighter. To narrow it down, I really do thrive in a team environment and see the fire service as the ultimate team. I do feel passionately about providing service to the community and being a role model for others. I thoroughly enjoy working with my hands and problem solving, and being a firefighter provides the opportunity to work with various tools and be faced with a variety of challenges on a daily basis. The ability to be a lifelong learner and constantly develop new skills, as well as to advance my career is unique to the fire service. Overall, I feel that nearly every aspect of the fire service appeals to me, which is my reasoning for seeking a career with this department.

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7
Q

What is the least appealing aspect of the fire service?

A

As much as nearly every aspect of the fire service is appealing there are downsides to every profession. To me the most concerning aspect is the mental and physical toll that the career will take on a firefighter. As a first responder, firefighters are exposed to difficult and dangerous situations, which can create critical incident stress issues. There are also the physical dangers, which can include immediate injury or long-term health effects. The positive side to these concerns is that the more we educate ourselves on them the better we are able to mitigate them. Programs such as R2MR and peer support allow firefighters to better decompress and take control of any psychological that may arise through their career. In terms of physical hazards, PPE, knowledge of building construction, decontamination techniques and limiting exposure to carcinogens is improving the safety and lifespan of firefighters.

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8
Q

Characteristics of a good team member

A

Being a good teammate is one of the most important aspects of being a firefighter, as we must live and work together. I believe that the single most important trait of a good teammate is their ability to put others before themselves. A good teammate will make sacrifices for others, for example choosing to do the less desirable task in order to make it easier for others. Their first concern will be the safety or wellbeing of others and they will work hard to maintain them. An often overlooked aspect of being a good teammate is positive moral, which creates a better working environment and increases the effectiveness of any team.

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9
Q

Why is teamwork so important in the fire service?

A

Teamwork is so important in the fire service because the operations that we are tasked with are simply impossible to effectively complete alone in many cases. It requires multiple individuals to work in sync in order to suppress fires, provide medical care, perform rescues and even carry out station duties. Firefighters are often in calculated risk scenarios, in which they rely on their crew to remain safe, therefore requiring the highest level of trust in your teammates.

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10
Q

What kind of problems may arise at a fire station and how will you minimize them?

A

Due to the nature of living and working together in close quarters for 24 hour shifts, the same problems that would arise in any shared living scenario could arise. These, however, could be exaggerated by the fact that firefighters are also working together in often high-stress environments. I think the problems that could arise would revolve around sharing spaces, such as clashing personalities, not cleaning up after themselves, not carrying their fair share of the workload, disagreeing on tactics or having negative attitudes. I think that the best way to mitigate these issues is to always retain a positive attitude and show initiative when it comes to completing tasks. This includes always cleaning up after yourself and others. In the end it comes down to respecting those that you live and work with, as if everyone respects one another, problems should be minimized. Those that do arise can be thoughtfully sorted out and relationships can remain intact due to the mutual respect for one another.

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11
Q

What will you bring to the department?

A

One of the greatest parts of the fire service is the diversity of the people that it attracts. Everyone has a different background and a unique set of skills. I have a proven ability to work safely and effectively as part of a team in high stress and physically demanding environments that I have built throughout my career as a wildland firefighter. I have developed resourcefulness and the ability to think through and solve nearly any problem that arises, as well as the tenacity to get the job done. This career has also proven my ability to operate under the chain of command and communicate effectively, both in person and through portable radios. Aside from these transferable skills I am very proficient with a variety of hand and power tools and understand water delivery systems, hose lays and pumps. I also have a Bachelor’s degree in Geography, which I completed while representing my school as a student-athlete which demonstrates my discipline, time management skills and critical thinking abilities. Through both university and other courses, I have gained a base understanding of topics such as mental health, leadership, public administration and diversity. My previous employment as a patient transfer attendant has developed interpersonal and patient care abilities, allowing me to better serve and empathize with individuals of the public requiring help. I have also worked in building maintenance jobs alongside tradespeople, learning the basics of electrical, plumbing, construction, HVAC, alarm and sprinkler systems, therefore providing me with a better understanding of the buildings that I could be fighting fires in and therefore improving the safety and effectiveness of myself and my crew.

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12
Q

How will you maintain good relations in the fire station?

A

Due to the nature of living and working together for 24 hours at a time, maintaining good relations is a key to success in firefighting. I think the most simple yet important ways to maintain relations are to always bring a positive attitude, respect others and always be willing to work hard. I feel that I have demonstrated these qualities time and time again in every aspect of my life, be it work, school or sports, and I plan on continuing to act in this manner.

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13
Q

While on probation, what will you do with your spare time?

A

I see the time between calls, training and other tasks as an opportunity to either learn, improve myself or accomplish something that needs to be done. For example always finding something to clean, maintain or repair is a great way to keep operationally ready. I would take every opportunity possible to study for my written or practical exams, ask questions and try to learn as much as I can from senior firefighters. I would also use this time to familiarize myself with all of the equipment we may use, even if I am not assigned to a particular apparatus that day.

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14
Q

What are the duties of a rookie firefighter?

A

I realize the amount of people vying for a firefighting position and how hard one must work to achieve their goal of becoming a firefighter, but that work will only increase once working as one. The investment both in terms of time and money that a fire service puts into training a new firefighter is immense and that investment should be returned by the firefighter. The main duty should be to learn every aspect of the job and become proficient in the tasks they are expected to perform. This involves staying current with all training material, becoming familiar with all equipment and techniques and always being hungry to learn. A rookie firefighter must also be willing to take on any task assigned, from cooking and cleaning to providing the public with tours or being involved in charity outreach events.

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15
Q

What does a typical day look like?

A

A typical day would involve arriving at the station and immediately beginning to prepare and inspect my ppe, including my scba. It would then involve the same process with my assigned apparatus and all of the equipment on it. Ensuring that everything we may need is functioning and ready to go is essential, as we could be dispatched to an emergency at any time. This is also an opportunity to speak with the outgoing shift, to see what calls they had and if there are any areas of concern in terms of equipment or incidents. It would also be a time to note any potential hazards, events or changes such as road closures, storms or public events. Station maintenance such as cleaning could then be carried out, as could training, pre-incident planning, public education or fire inspections.

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16
Q

Why are you applying to this department?

A

Cornwall Fire Services provides such an amazing opportunity for me. I feel that the size of the department is ideal in that it is well-staffed and provides room for career growth but is also small enough that every firefighter will see a fair share of work, wether that is on the fireground or in any number of the variety of incidents that the service responds to. The ability to be a part of swift water rescues appeals to me, as I enjoy operating boats and being on the water. I find that Cornwall Fire Services values align perfectly with my own, such as leadership, teamwork, integrity and diversity, which are all aspects I try to demonstrate in my daily life. I see that the service is moving in a positive direction and strives to be a leader in excellence. I also appreciate the fact that the department does not require formal firefighting training to apply and that all new recruits are trained to be firefighters specifically for Cornwall Fire Services.
Aside from the department itself, the city of Cornwall is an extremely desirable place for me. Being from a smaller town myself, I appreciate the size of the city while also being in close proximity to major urban centres. Being situated on the water, near rural land and access to nature are important to me and I feel that Cornwall will provide a great sense of community that feels like home.

17
Q

Would you leave this department for another?

A

Simply put, I would not leave this department for another city. I understand the immense time and effort required to obtain a career in the fire service, which is reciprocated by the effort put into training new firefighters. I see myself as an intensely loyal individual and would remain loyal to the first department willing to offer me a job, which hopefully is Cornwall.

18
Q

What are the most important traits of a firefighter?

A

Teamwork/interpersonal relations
Empathy
Determination and Problem Solving ability

19
Q

What does customer service mean to you?

A

Customer service is the interaction between any member of the public and any member of the fire department. In terms of the fire service, there is an implicit standard of customer service that is expected at all times. Firefighters must maintain a high level of professionalism, show care and empathy in all interactions and remain calm under pressure. Customer service means always doing what is needed to accomplish any task asked of the fire department, because if you have been dispatched it is because someone requires help. Building friendly relationships with those that we serve is just one example of customer service, as is making someone experiencing a medical emergency more comfortable or consoling someone on a fire scene. It also means always being approachable and prepared to help others.

20
Q

What is an example of customer service that you have provided?

A

S/T: While working as a patient transfer attendant I was providing customer service to people day in and day out and they were often in some sort of medical distress, far from home isolated due to the pandemic or scared of upcoming medical procedures. One evening we were transporting an individual from a trauma centre to a psychiatric care facility, in which we had to wait in a garage for an escort from security. The wait could often be long and that night it was.
A: The individual had been through a lot recently and heard a song on the radio that my driver was playing and asked if it could be turned up. We turned the volume up and he was singing along, then we had a conversation about who our favourite musicians were and played each other music from our phones while we waited. Eventually our escort came and I took extra care to make sure all of his belongings got to his room and we helped to make sure he was comfortable and wished him well.
R: Even though the patient was going through one of the toughest times of his life, we brightened his day for just a little bit by taking his mind off of where he was and why he was there.

21
Q

Describe the chain of command

A

Chain of command is the hierarchy of the fire service and explicitly outlines who reports to who. It involves a span of control which makes managing a large number of individuals easier. For example 5 or 6 firefighters will report to one captain, who reports to a platoon chief, who reports to a deputy chief and then the fire chief. This means that everyone reports to and receives instruction from their direct supervisor, therefore streamlining communication and efficiency in accomplishing tasks.

22
Q

Where do you see the fire service going in the future?

A

I see the fire service continuing to evolve in the all hazards approach, as well as the prevention and public education roles of the job. The two go hand in hand because the better that we become at preventing fires, wether that is through education or building codes and standards, the more time the fire service will have to dedicate to other disciplines of emergency response. With the always growing population in Ontario, as well as Cornwall itself due to those leaving larger centres, there is an increase in vehicle collisions, rescue situations and hazardous materials incidents. The fire service will be expected to adapt to this changing call breakdown. In order to do this more training in various aspects will be required and therefore I see firefighters developing a much more well-rounded set of skills as emergency responders, with less of a strict focus on firefighting and more of the all-hazards approach.

23
Q

What will be a challenge of the fire service in the future?

A

A major challenge that I see is the requirement to do more with less. As the city and province grow in terms of population and footprint, budgets and staffing have not increased. Equipment such as fire apparatus is becoming more and more expensive and salaries are increasing. All of this is occurring while many emergency call types are increasing, such as medical emergencies, hazardous materials incidents, vehicle collisions and rescues.
Another challenge that we are currently experiencing is the pandemic and threat of future pandemics. Firefighters are providing medical first response, working in the homes of others and are potentially exposed to various viruses and pathogens on a daily basis. Even a virus that may not kill healthy firefighters may cause significant portions of the workforce to be unavailable, leaving the city understaffed and at risk. Additionally, firefighters may be among some of the first people exposed to a new virus due to the medical response role.
An emerging threat, even outside of larger centres is that of active shooters, lone wolf terrorists or those in mental health crisis. While fire departments have prepared for large scale incidents in big cities for years now, the threat of a single person with a gun or explosive device is present anywhere in Canada. Again, firefighters will be among the first to respond to these scenes putting them at immense risk.
Finally, new building construction techniques such as lightweight wood frame houses and apartments pose a significant risk to firefighters. As these structures grow larger and more prevalent, firefighters must be able to identify them, determine if they are close to failure and make calculated decisions based on the risk.

24
Q

What are the biggest challenges facing the fire service today?

A

A major challenge that I see is the requirement to do more with less. As the city and province grow in terms of population and footprint, budgets and staffing have not increased. Equipment such as fire apparatus is becoming more and more expensive and salaries are increasing. All of this is occurring while many emergency call types are increasing, such as medical emergencies, hazardous materials incidents, vehicle collisions and rescues.
Health and wellness of firefighters is a crucial issue today. We know that firefighters suffer a much higher cancer rate than the general public due to the carcinogens that can be inhaled or absorbed throughout the duties of the job. This issue is compounded by the growing usage of toxic new products in construction and contents found to be burning.
Aside from physical health, mental health is a steadily growing problem. Firefighters are frequently exposed to psychological trauma and there is still a major lack of research in the field for preventing or effectively treating mental health issues such as post traumatic stress.

25
Q

Name a difficult decision that you had to make on your own.

A

One of the most difficult choices that I made was to move across the country to Alberta to work as a wildland firefighter, away from all my family and friends, and not knowing a single person there. Even though I had never lived more than 30 minutes from home, I made the decision because I believed that it was the best option I had in finding a job in the fire service. I knew that the experience I would gain would help to better myself as a person and as a firefighter and I believe that it paid off immensely. Work aside, it truly broadened my horizons living somewhere much different than I was used to and opened me up to living anywhere, which lead me to apply to Cornwall Fire Services, as I now no longer have that barrier of wanting to live in one specific area.

26
Q

What is a difficult decision that you made at work?

A

This past year a helicopter crashed in another fire district in Alberta, killing the occupant. This is the same model of helicopter my crew was assigned to at the time. It was found to be a mechanical failure of a specific batch of parts, and at the time many other agencies had grounded all of the helicopters of this model. My agency had not yet made that decision and as of that morning we would be flying in it if our crew were to be dispatched to a fire. After gathering as much information as I could from pilots and other co-workers, I made the difficult decision to refuse to fly in this particular helicopter until it was deemed safe. Although there was a lot of pressure from some others to just continue to do our job and not worry about it, assuming it was just a rare one-off incident, I stuck with my decision and others joined me. Soon after we received word that our helicopter was determined to be safe.

27
Q

How can a firefighter stay safe?

A
Training
Fitness
Reliance on experience of others
Teamwork 
PPE
28
Q

What personal attributes will make you successful in the fire station?

A

I feel that my ability to get along well with others and be a team player is first and foremost the most important attribute that I have. I have worked in many jobs that require teamwork to be successful and competed as a varsity athlete.
I also believe that my hard work and dedication will help me be successful as a firefighter. I am always willing to do the tasks that no one else wants or put in work above and beyond what is required in order to be successful. I have demonstrated this time and time again while working as a firefighter and as a varsity athlete.
Calm Under Pressure
Integrity

29
Q

How will you cope with the mental stress of being a firefighter?

A

Firefighters are often faced with difficult situations, as the emergencies that they are responding to often involve serious injury, loss of property and death. Seeing these things on a daily basis would take a toll on the mental health of anyone and firefighters are no different. I believe that it is important to have strategies to mitigate these stressors, beginning prior to exposure. I maintain a strict fitness routine and eat healthy foods, which has shown to have countless benefits in terms of physical and mental health. Exercise also acts as stress reliever for me, as it is an enjoyable activity. I have expanded into mindfulness activities such as yoga and meditation, which have also assisted in general well-being. I believe that educating myself and others in the areas of mental health and resiliency are important, therefore programs such as R2MR is a crucial support system for the fire service. Above and beyond this I have taken courses in Mental Health and Illness while in university, along with Psychological First Aid. These have provided me a better understanding of the signs and symptoms of stress, mental illness, Critical Incident Stress and PTSD, as well as coping and prevention methods. Above all else, it is important to have a strong support system. This includes the fire crew, family and friends which can all act as an informal way to debrief and not hold all of my thoughts and feelings inside. Finally, I feel that there needs to be no stigma attached to seeking professional help and I have no apprehension speaking to a doctor or other health professional when I recognize that I may be struggling.

30
Q

Provide an example of a goal you set but felt like giving up?

A

I had worked extremely hard throughout high school to gain an athletic scholarship to play football in university. I had finally made it there and had a solid first two seasons, but then ran into some injury troubles that sidelined me for an entire year, missing spring camp and preventing me from working out fully. Two new recruits were brought in at my position and immediately put ahead of me on the depth chart. Even in the off-season, football was a large commitment, often taking up more than 20 hours per week, alongside a full-time university education. I also was not enjoying what I was learning at the time and knew I did not need a university degree to become a firefighter, so there was constant thought in my head of leaving the team and going to school for something else. I decided to stick to it, work as hard as I could rehabbing my injuries and getting ready for the next season, all while keeping my grades up. I ended up finishing out my career as a part of an Ontario Championship team and graduated with my degree a month later. These struggles proved to me that I had the ability to stick with things and prove others, as well as my self wrong.

31
Q

Give an example of a time when you worked with someone who came from a different background.

A

This year I got to work with a fellow firefighter who was from a totally different world than me. He is of Mexican descent and his family immigrated when his dad became a firefighter for the same agency. As I got to know him, I learned that he barely spoke English when he arrived but worked hard through school to develop the language and be able to also get hired on as a firefighter. He is an inspiration to me because not only does he work full-time, still developing his second language, but he is an engineering student, balancing online and evening classes with our busy schedule. Beyond that, he is a great friend and co-worker to have, always willing to share his culture while wanting to learn more about ours. He was a great example to me of how humans may be different from one another, but we are all the same in many ways. In many cases, he is looked down upon because of his accent, with some people thinking that he may be unintelligent and in many cases I have stuck-up for him, telling them of his story and background and teaching those that everyone would be respected.

32
Q

Define diversity and why it is important in the fire service.

A

Diversity is the difference between people. This can be ethnicity, where we are from, how we are raised, economic status, gender, sexual orientation or religious beliefs. Diversity to me is what keeps the world interesting, as learning more about other people broadens your own horizons and changes your worldview. I find that interacting with those form different backgrounds greatly changes my stance on various issues and helps me become more empathetic towards others. Diversity should be a cornerstone of the fire service for two reasons. The first being that the community we serve is diverse itself. Have a diverse department will help the group as a whole to better understand the needs of those that we serve. Secondly, the more diverse a fire service is, the more perspectives, knowledge, worldviews and skills there will be within a fire service. All of these things help to solve problems, create relationships and provide better service to the community.

33
Q

Tell me about a time you had a conflict with a co-worker

A

While working as a patient transfer attendant, my partner and I were explaining to an elderly patient that we would be taking her from a longterm care home to the hospital for an appointment. Because she had some ability to walk, we were going to assist her in standing and pivoting onto our stretcher from her chair. The patient seemed very reluctant to go and was not co-operating nor was she responding to our questions. My partner asked the nurse if she was confused, in which the nurse replied no. My partner loudly said in front of the patient “well she’s clearly confused, I don’t know what her problem is”. I realized how unprofessional this was and how it was not going to help the situation, but it was not the time to make a scene. With assistance from the nurse we eventually had our patient onto our stretcher and transported her to the hospital. While I was alone in the back with her I apologized for my partner’s words and asked her if there was anything I could do to make her more comfortable. She explained that she was very apprehensive about going to the hospital due to the pandemic and was tired of being taken places and asked questions. I apologized once again and explained how what we were doing was the best thing for her health. Following this run, when I was alone in the vehicle with my partner I asked her if she realized what she said was disrespectful and un-proffessional. She replied with how she didn’t see it as a problem because she felt that the patient did not know what was going on anyways and she was frustrated because it was wasting time. I explained that she is in a customer service position and one of trust that works with vulnerable individuals and that we must always show a high level of professionalism, being respectful wether or not a patient is alert to what we are saying. She told me that she had never really thought about it like that and would change how she spoke around patients

34
Q

Tell us about yourself professionally

A

A