Keywords - operations Flashcards
transformed resources
inputs that are change or converted in the operations process
information
the knowledge gained from research, investigation and instruction, which result in an increase in understanding
transforming resources
the inputs that carry out the transformation process
facilities
refer to the plant (factory or office) and machinery used in the operations processes
transformation
the conversion of inputs into outputs
volume
how much of a product is made
lead time
the time it takes for an order to be fulfilled from the moment it is made
mix flexibility
known by consumers as product range or variety of choice
CAD
computer aided design
a computerised design tool that allows businesses to create product possibilities from a series of input parameters
CAM
computer aided manufacturing
a software that controls manufacturing processes
process layout
the arrangement of machines so that the machines are equipment are grouped together by the function (or process) they perform
product layout
where the equipment arrangement relates to the sequence of tasks performed in the manufacturing process
improvement
the systematic reduction of inefficiencies and wastage, poor work processes and the elimination of any bottlenecks
customer service
refers to how well a business meets and exceeds the expectations of customers in all aspects of its operations
warranty
a promise made by a business that they will correct any defects in the goods that they produce or in the services that they deliver
