Key Terms & Concepts to Know

Question 1

Customer Relationship Management - Salesforces’ main function

Answer 1

CRM

Question 2

Unified view of customer data across all clouds

Answer 2

Salesforce Customer 360

Question 3

Salesforce community member learning and sharing knowledge

Answer 3

Trailblazer

Question 4

A single platform sews multiple customers securely

Answer 4

Multi-Tenant Architecture

Question 4

Software accessed over the internet instead of installed locally

Answer 4

Cloud Computing