Key Terms Flashcards
Marketing
About meeting the needs and wants of customers so marketing’s primary aim of increased sales can be met
Marketing mix: Promotion
The collection of techniques used to inform and persuade consumers to buy a product or service
Above the line promotion
Promotion which uses media where there’s no direct contact with the potential customer
Below the line promotion
Promotion where the business can directly contact the potential customer
Service marketing (extended marketing mix)
The marketing of a service. How a business meets consumer wants and needs of an activity that a business does for you (service). It’s a stand alone topic as marketing will differ due to its intangible nature
Marketing mix: place
How the product is distributed
Marketing mix: product
Good or service exchanged for money
Marketing mix: price
The amount of money that a customer has to give up to obtain a product or service
Service marketing: people
People who make contact with the customer in delivering the product eg customer service
Service marketing: process
The systems and processes that deliver a product to a customer eg transaction process, website layout
Service marketing: physical
The element of the physical environment the customer experiences eg cleanliness, staff uniform
What are the 3 p’s in the service marketing (extended marketing mix)
People
Process
Physical evidence
What are the 4 p’s in the marketing mix
Price
Product
Place
Promotion
Viral marketing
Uses social media networks to promote a product, it name refers to how consumers share information about a product with other people in their social media networks, much in the Same way a virus spreads from one person to another.
Viral marketing can supply its audience with something of value for free, or contain amusing/ unique content. Whatever the viral content is, it must encourage people to share with others so as many people as possible receive the message.
Drip marketing
Email marketing strategy composed of multiple emails sent out a specific times and dates. Upon sending to an email list, the customer will receive multiple emails, these could take the form of welcome emails, as well as communicate that new stock has arrived, remind customers that they have abandoned their basked and /or contain birthday offers.
