Key Performance Indicators and Key Success Factors Flashcards
How to achieve Employee Satisfaction
Hire Employees
Train Employees
Motivate Employees
How to achieve Customer Satisfaction
Find Target
Understand Customers
Anticipate Customers
Satisfy Customers
How to Achieve Quality Products & Services
Define
Inputs
Process
How to achieve Innovation
Culture
Structure
Rewards
How to achieve Uniqueness/Differentiation
Competitor and market insight
Unique resources and Capabilities
How to achieve Financial Performance
Sound strategic decisions
Effective and efficient execution
What is Employee satisfaction
Loyal, Productive
What is Customer Satisfaction
Many Loyal Advocates ( Apple)
What is Products/Services
Revenue means
What is Innovation (
Environmental alignment; improvement
What is Uniqueness
Valuable & Sustainable differentiation from competitors
What is Financial Performance
Comparatively better and improving profits(Dependent on industry)
Return on Investment
