KEY KNOWLEDGE Flashcards
3 C’s
Confirmation
Clarity
Closure
What is the road to recovery
Getting corp accounts back to renting at pre pandemic levels again
4 Core areas
Employee development
Customer service
Growth
Profit
What makes up C&I income
Daily rate, ancillary charges (ad.driver, d&c, sat nav)
What are direct costs/gross costs
The cost of putting a car on the road
Define “uninsured loss”
Any damage that occurs outside of a rental contract
How to keep track of what cars you’ve driven
Tag up on USG
Founding values
- our brands are the most valuable thing we own
- we work hard and we reward hard work
- customer service is our way of life
- great things happen when we listen to our customers and to each other
- personal honesty and integrity are the foundation of our success
- we strengthen our communities, one neighbourhood at a time
- our company is a fun and friendly place where team work rules
- our doors are open
5 pillars of service
Phone call Pick up/branch arrival Boot to boot Presentation Close the sale
4 step sales process
Intro
Fact find
Present
Close
Calculate IPC
Rate x days earned x days in month
How long for MQI
10 months
Ethics committee
Imran Carly Wilkes Brian swallow Andy Homayoon John rice James Goodall
How are uninsured losses costed
Physical damage:
Branch: £1600
Area: £6400
Group: Rest of cost
Third party liability: Branch: £1600 Area: £6400 Group: up to £16,000 DRU/UK99: up to £5mil AIG: anything over £5mil
Definition of unethical behaviour
Doing something you shouldn’t for personal gain
