Key Concepts Of Service Relationships Flashcards
1
Q
Service Offering
A
The combination of goods, services, and resources provided by a service provider to meet the needs and requirements of customers. A service offering defines what is provided to customers and the terms under which it is delivered
2
Q
Service relationship management
A
The process of establishing, maintaining, and enhancing relationships between a service provider and its customers.
3
Q
Service provision
A
The process of delivering and fulfilling the agreed-upon service offerings to customers. Service design, service transition, service operation and continual service improvement
4
Q
Service consumption
A
The process by which customers use and benefit from the services provided by a service provider
