Guiding Principles: Use and Interaction

Question 1

Nature

Answer 1

Core values and beliefs that underpin the ITIL framework. Principles are universal and timeless. Any org, any size, industry or maturity

Question 2

Use

Answer 2

Principles serve as a compass for decision making and behaviour within an org. Orgs use these principles to inform strategic planning

Question 3

Interaction

Answer 3

The principles are interrelated and complementary, working together to enable effective ITSM practices