KC6 - Recruitment & Selection Process

Question 1

The Interview

Answer 1

Use a consistent format.
A structured interview generally increases the validity of the selection process.
Behaviour-based job analysis.
Psychometric Tests - test human core characteristics. Ability and personality tests. (I.Q.)
Reference Checks - Questionable reliability.

Question 2

Employment Contracts

Answer 2

Formal written agreements that clearly outline the working relationship between brokerage and employee. Involve a lawyer.

Question 3

Employee Manuals

Answer 3

Document employment policies. Have employee sign off that they read & understand it. Can increase overall valuation of brokerage.