kahoot Flashcards
leadership onion: ___ is a person’s thoughtful, ‘‘should do response’’
values
m in MARTS means
motivational
what are the 4 bird personalities
dove, owl, peacock, eagle
to be in a win-won situation, you have to have a high
courage and consideration
change in mindset will help you have more power over your circle of concern by focusing on your circle of ___
influence
Day 1 agenda was all about
globe and me
OATC means
obsess about the customers
this customer profile only drops by the store to pay his/her bills during lunchbreak
office workers
it is defined as something nice to have
want
the following are the value preference being placed in a product or service except for
average
select the 2 levels of service that we must give whenever we can and when there is an oppurtunity
surprising and wonderful
it is defined as points in which our customers perceive our service to them
perception points
what level of service we consitently give to our customers
desired
this customer motive have a high want and low need. they have the urge to look what is in trend or ‘‘talk of the town’’
window shopper
which customer motive has a low level of needs and wants. these type of customer are normally looking for ‘‘good deals’’
bargain hunter
this customer motive has a high want and need. they take time in deciding and they research well before they purchase
researcher
what are the 3 plan types for globe postpaid mobile customers?
gplan with device, gplan with gcash, gplan with sim only
what is not included with all gplan
spotify
what is the smallest data plan available with gplan with gcash and gplan with device?
2gb
what is not included with platinum gplan’s exclusive perks?
platinum relationship manager
what’s the number subscribers key in to access their load balance/billing information and other services?
*143#
is a comprehensive gadget protection for postpaid customers
gadget care
what is not covered by gadget care
loss
how much is the prepaid call rate per minute for globe to other networks?
7.50 per minute
GEMA stands for
globe enterprise maps allocation
is a streaming stick for watching your favorite shows on your HDMI-ready tv
globe streamwatch roku
globe home prepaid wifi allows how many users to be connected simultaneously
5
what is not included as a freebie when purchhasing a globe home prepaid wifi
1 month free spotify
how much is the monthly premium if my device falls under band 1 for gadget care
79
wired landline, which offers unli calls to globe/tm landline connection that is more stable offered how much
799
this business solution is a set of cloud computing, tools, software, and products developed by google
g suite
this business solution offers 24/7 high-quality medical information from a team of licensed filipino doctors
knosulta md
this business solution offers fleet management system which helps monitor your business assets
my business tracker
what is the length of our 0917 series one micro-usb and type-c cables?
1 meter
how much is our 0917 series one bluetooth earphones?
695
enjoy curated content is designed to help give your child the power of knowledge is the selling point of this content
da vinci kids
stream the best of asia anytime you want is the selling point of this content
viu
this role checks the authenticity and genuineness of documents
verifier
this role has the capacity to approve or disapprove the application of the client
approver
which of the following documents are required for globe’s core products
one globe application form, POBA, POID,POFC
it is used to assess an applicant’s capacity to maintain future postpaid application on a monthly basis
POFC
a driver’s license can be used as
POID and POBA
TIN ID can be used as
POID and POBA
establishes the exactness and completeness of addresses indicated in the application form
POBA
what is the purpose of one globe application form
all of the above
what does cbs mean
channel backroom support
what is not an advantage of having CBS
promotes poor sevice level
what is not part of CBS’ scope
actrivate new service
who greets the customers and issues ticket for queueing
traffic manager
what are the names of our sales spacialist, service specialist and admin in the module
Nico, Vina and Marco
is the total charges for the billing period including and overdue from the previous bill
amount to pay
is the breskdown of your total charges for the indicated billing period
statement summary
is any local and international usage that isn’t part of the plan components
summary of excess usage
which store personnel handles a customer with a content inquiry
service specialist
postpaid broadband customers can enjoy 3 month free access to these content
prime video, hbo go and viu
a movement or procedure with uniform or patterned recurrence
cadence
this role conducts call out of organic sales leads
sales specialist
establishes an environment that promotes an open door atmosphere, sharing of ideas, and employee involvement
people management
the service specialist main role
attends to aftersales transactions
this role applies AHA
sales specialist
this role conducts phone verification, system checking
admin
cadence framework is
plan, implement, evaluate, improve
RM/ARM: able to oversee day to day operations to ensure positive customer experience, and manage executive escalations
customer experience management
RM/ARM: able to identify issues, obstacles and opportunities and then develop and implement plans
problem-solving and decision-making
bundling products that are bought separately but are used together is a type of which bundling
complimentary bundling
basic service is the bare ___
minimum
expected service is just ___
average
___ is taking action to create value for someone else
service
___ is below the bare minimum
criminal service
you never get a second chance to make a ___
first impression
HES means
hightened emotional state
