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Globe > kahoot > Flashcards

kahoot Flashcards

1
Q

leadership onion: ___ is a person’s thoughtful, ‘‘should do response’’

A

values

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2
Q

m in MARTS means

A

motivational

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3
Q

what are the 4 bird personalities

A

dove, owl, peacock, eagle

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4
Q

to be in a win-won situation, you have to have a high

A

courage and consideration

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5
Q

change in mindset will help you have more power over your circle of concern by focusing on your circle of ___

A

influence

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6
Q

Day 1 agenda was all about

A

globe and me

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7
Q

OATC means

A

obsess about the customers

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8
Q

this customer profile only drops by the store to pay his/her bills during lunchbreak

A

office workers

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9
Q

it is defined as something nice to have

A

want

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10
Q

the following are the value preference being placed in a product or service except for

A

average

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11
Q

select the 2 levels of service that we must give whenever we can and when there is an oppurtunity

A

surprising and wonderful

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12
Q

it is defined as points in which our customers perceive our service to them

A

perception points

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13
Q

what level of service we consitently give to our customers

A

desired

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14
Q

this customer motive have a high want and low need. they have the urge to look what is in trend or ‘‘talk of the town’’

A

window shopper

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15
Q

which customer motive has a low level of needs and wants. these type of customer are normally looking for ‘‘good deals’’

A

bargain hunter

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16
Q

this customer motive has a high want and need. they take time in deciding and they research well before they purchase

A

researcher

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17
Q

what are the 3 plan types for globe postpaid mobile customers?

A

gplan with device, gplan with gcash, gplan with sim only

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18
Q

what is not included with all gplan

A

spotify

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19
Q

what is the smallest data plan available with gplan with gcash and gplan with device?

A

2gb

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20
Q

what is not included with platinum gplan’s exclusive perks?

A

platinum relationship manager

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21
Q

what’s the number subscribers key in to access their load balance/billing information and other services?

A

*143#

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22
Q

is a comprehensive gadget protection for postpaid customers

A

gadget care

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23
Q

what is not covered by gadget care

A

loss

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24
Q

how much is the prepaid call rate per minute for globe to other networks?

A

7.50 per minute

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25
Q

GEMA stands for

A

globe enterprise maps allocation

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26
Q

is a streaming stick for watching your favorite shows on your HDMI-ready tv

A

globe streamwatch roku

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27
Q

globe home prepaid wifi allows how many users to be connected simultaneously

A

5

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28
Q

what is not included as a freebie when purchhasing a globe home prepaid wifi

A

1 month free spotify

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29
Q

how much is the monthly premium if my device falls under band 1 for gadget care

A

79

30
Q

wired landline, which offers unli calls to globe/tm landline connection that is more stable offered how much

A

799

31
Q

this business solution is a set of cloud computing, tools, software, and products developed by google

A

g suite

32
Q

this business solution offers 24/7 high-quality medical information from a team of licensed filipino doctors

A

knosulta md

33
Q

this business solution offers fleet management system which helps monitor your business assets

A

my business tracker

34
Q

what is the length of our 0917 series one micro-usb and type-c cables?

A

1 meter

35
Q

how much is our 0917 series one bluetooth earphones?

A

695

36
Q

enjoy curated content is designed to help give your child the power of knowledge is the selling point of this content

A

da vinci kids

37
Q

stream the best of asia anytime you want is the selling point of this content

A

viu

38
Q

this role checks the authenticity and genuineness of documents

A

verifier

39
Q

this role has the capacity to approve or disapprove the application of the client

A

approver

40
Q

which of the following documents are required for globe’s core products

A

one globe application form, POBA, POID,POFC

41
Q

it is used to assess an applicant’s capacity to maintain future postpaid application on a monthly basis

A

POFC

42
Q

a driver’s license can be used as

A

POID and POBA

43
Q

TIN ID can be used as

A

POID and POBA

44
Q

establishes the exactness and completeness of addresses indicated in the application form

A

POBA

45
Q

what is the purpose of one globe application form

A

all of the above

46
Q

what does cbs mean

A

channel backroom support

47
Q

what is not an advantage of having CBS

A

promotes poor sevice level

48
Q

what is not part of CBS’ scope

A

actrivate new service

49
Q

who greets the customers and issues ticket for queueing

A

traffic manager

50
Q

what are the names of our sales spacialist, service specialist and admin in the module

A

Nico, Vina and Marco

51
Q

is the total charges for the billing period including and overdue from the previous bill

A

amount to pay

52
Q

is the breskdown of your total charges for the indicated billing period

A

statement summary

53
Q

is any local and international usage that isn’t part of the plan components

A

summary of excess usage

54
Q

which store personnel handles a customer with a content inquiry

A

service specialist

55
Q

postpaid broadband customers can enjoy 3 month free access to these content

A

prime video, hbo go and viu

56
Q

a movement or procedure with uniform or patterned recurrence

A

cadence

57
Q

this role conducts call out of organic sales leads

A

sales specialist

58
Q

establishes an environment that promotes an open door atmosphere, sharing of ideas, and employee involvement

A

people management

59
Q

the service specialist main role

A

attends to aftersales transactions

60
Q

this role applies AHA

A

sales specialist

61
Q

this role conducts phone verification, system checking

A

admin

62
Q

cadence framework is

A

plan, implement, evaluate, improve

63
Q

RM/ARM: able to oversee day to day operations to ensure positive customer experience, and manage executive escalations

A

customer experience management

64
Q

RM/ARM: able to identify issues, obstacles and opportunities and then develop and implement plans

A

problem-solving and decision-making

65
Q

bundling products that are bought separately but are used together is a type of which bundling

A

complimentary bundling

66
Q

basic service is the bare ___

A

minimum

67
Q

expected service is just ___

A

average

68
Q

___ is taking action to create value for someone else

A

service

69
Q

___ is below the bare minimum

A

criminal service

70
Q

you never get a second chance to make a ___

A

first impression

71
Q

HES means

A

hightened emotional state

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