JT Practice Exam Flashcards
Cloud Kicks wants to allow for scheduling of meeting rooms. They want managers to be able to reserve and schedule the room. Users should still be able to view the details for scheduled events. How should an administrator set up this request? Choose 2.
A) Create a resource and set the access level to show details for the manager role.
B) Create a resource and set the access level to show details and add events for the manager role.
C) Create a resource and set the access level to show details for non-manager role.
D) Create a resource and set the access level to hide details for all roles
B & C
Northern Trail Outfitters has a Bug object that is a child to the Case object. Users want to be able to access Bugs from Cases.
How can a user access the child record from the parent record?
A) Related list
B) Custom link
C) Lookup field
D) Child field
A
https://org62.lightning.force.com/lightning/r/Case/5003y00000uqQrFAAU/view
Ursa Major Solar wants to use the Salesforce approval process. What are two characteristics that make a sales process a good fit for the Salesforce approval process? Choose 2.
A) There is an approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount.
B) The approval manager is randomly assigned from a public group of managers, and there is a second approval by the Sales VP.
C) The first level approval can be denied and automatically routed to the Sales VP for final approval.
D) There are approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else.
A & D
Universal Containers has a new data requirement that all Account records must have a value in the type field. The administrator has been asked to provide automation to ensure that this data requirement is met.
What should an administrator consider when designing an automation solution?
A) The type field must be included on all page layouts.
B) All Account record types include type values
C) Existing records will NOT be automatically updated
D) There are fewer than 1 million Account records.
B
At Universal Containers, there is a custom field on the Lead named Product_Category_c. Management would like this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?
A) Create a custom field on the Opportunity and map the two fields.
B) Map the lead custom field to the product’s product category field.
C) Configure the product categories picklist field on the product.
D) Create a workflow to update opportunity fields based on the lead.
A
Ursa Major Solar uses Validation Rule Fields. What are two of these fields? Choose 2.
A) Error Condition Formula
B) Owner
C) Error Message
D) Active Date
A & C
Northern trail Outfitters (NTO) currently assigns Facilities and IT team users to the same profile. NTO recently created a custom object to track company cars and wants only users from the Facilities team to have access to this new object.
How can an administrator meet this requirement?
A) Modify the current profile shared by both teams.
B) Create a permission set for users on the Facilities team.
C) Set org-wide defaults to private for the Facilities users.
D) Change the object settings to tab hidden for IT users.
B
Ursa Major Solar’s administrator created a new account record type, but when marketing users are creating new account records, they are unable to choose the new record type.
What are two potential causes of this issue? Choose 2.
A) The record type is disassociated from the page layout.
B) The record type is deactivated.
C) The record type default setting is disabled.
D) The record type is disabled on the marketing user profile.
B & D
What does campaign influence allow a user to do?
A) Adjust the percentage of influence each campaign has on an opportunity.
B) Summarize campaign member statistics on a campaign.
C) Report on the campaigns that have contributed to an opportunity.
D) View the entire campaign hierarchy.
A
Universal Containers uses Case assignment rules. The support team wants new Cases to be reassigned based on assignment rules, but they want to exclude existing Leads from these reassignment rules.
What two actions should an administrator complete to honor this request? Choose 2.
A) Add ISNEW ()=FALSE as a rule criteria in the assignment rule
B) Check Do Not Reassign Owner in the assignment rule
C) Add Case Created Date equals Today as a rule criteria in the assignment rule
D) Uncheck Do Not Reassign Owner in the assignment rule
A & B
Universal Containers would like to offer its products at a lower cost to their higher education (higher ed) customers.
What action should the administrator take to ensure consistent lower pricing for higher ed customers?
A) Create a record type for higher ed products.
B) Create a custom price book for higher ed.
C) Create separate products for higher ed.
D) Create a discount field on the Opportunity.
TBD
Universal Containers uses a private sharing model for Accounts. Accounts are assigned to a region using a custom region picklist on Account. A manager from Europe has requested that the entire set of EMEA users be able to work on all EMEA Accounts.
Which two actions should an administrator take to complete this request? Choose 2.
A) Create a sharing rule on Account that shares Accounts where region = EMEA with the EMEA users queue.
B) Create a sharing rule on Account that shares Accounts where region = EMEA users profile.
C) Create a sharing rule on Account that shares Accounts where region = EMEA with the EMEA users role.
D) Create a sharing rule on Account that shares Accounts where region = EMEA with the EMEA users public group.
B & TBD
Northern Trail Outfitters wants to ensure that users complete the standard Industry field when creating a new account record. The administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry field.
What two actions should an administrator take to troubleshoot the issue? Choose 2.
A) Verify the users have the “Modify All Data” permission for accounts on their profiles.
B) Verify the Industry field is set as required on the permission set assigned to the users.
C) Verify the Industry field is set as required on all account page layouts assigned to the users’ profiles.
D) Verify the field-level security for the Industry field is NOT set to “Read Only” on the users’ profiles.
TBD
Ursa Major Solar uses the following:
Private data access model for cases
Support agents, who own cases
Product specialist who occasionally need access to cases in their product line
What are two actions that will allow the appropriate access in this scenario? Choose 2.
A) Administrators configure pre-defined case teams and assignment rules
B) Case owners configure pre-defined case teams.
C) Case owners manually add product specialists to ad hoc case teams.
D) A case escalation rule assigns ownership to product specialists.
A & C
Ursa Major Solar is adding objects to a custom report type.
How many objects, maximum, can be added to this report type?
A) Two as long as the objects have associations
B) One as long as the object has a master-child relationship
C) Unlimited as long as the objects have associations
D) Four as long as the objects have associations
D
An administrator needs to configure Ursa Major Solar’s Salesforce Mobile app with the company’s brand-specific images and color schemes.
Which set of branding options should the administrator use?
A) Tab Colors, Action Colors, Loading Page Logo
B) Individual Page Colors, Multiple Loading Page Logos
C) Loading Page Color, Action Colors, Loading Page Logo
D) Loading Page Logo, Brand Color, Loading Page Color
D
Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request. This action, however, does not always occur. Sales reps do not always populate all fields correctly.
Which two tools should be used to remove permissions from Sales to create these records and automate record creation? Choose 2.
A) Approvals
B) Workflow
C) Visual Flow
D) Process Builder
TBD
Universal Containers has decided to implement Salesforce Einstein Analytics for a subset of its users.
How should the administrator enable users with permissions to use Einstein Analytics features?
A) Create a custom permission set, then add the permission set to existing user profiles.
B) Create new profiles for users that will have Einstein Analytics permissions.
C) Create a sharing group for users, then add the Einstein Analytics permissions.
D) Create a new permission set for each type of Einstein Analytics permissions, then assign users.
D
Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to won cases directly after customers log them from an automated channel?
A) Assignment rules
B) Case escalation rules
C) Case team routing
D) Workflow field update
A
A user’s profile can be controlled by which three settings? Choose 3
A) Assigned apps
B) Record type assignment
C) Security at field-level
D) Feature license assignment
E) Locale settings
A, B & C
Universal Containers (UC) puts a priority on the confidentiality of their customers. UC wants to limit users who have access to an Account record to be allowed to see Contacts related to the Account. Which Contact sharing setting should an administrator configure to meet this request?
A) Private
B) Public Read Only
C) Controlled by Parent
D) Public Read/Write
C
Universal Containers has two separate sales processes: one process for domestic and one for international. Both sales processes have different stages. The executives require a single page layout to provide the sales teams with the same view for both domestic and international.
Which two actions should the administrator take to support these requirements? Choose 2.
A) Create two sales processes displaying only the stages appropriate to each process.
B) Create one record type for each sales process.
C) Create one record type for the page layout.
D) Create one sales process displaying all stages to keep sales teams on the same page layout.
A & B
An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule? Choose 2.
A) Error message location
B) Formula return type
C) Error condition formula
D) Rule active date
A & C
Ursa Major Solar wants to have an Opportunity dashboard that will show only the Opportunities owned by the viewer of the dashboard. What are two settings the administrator can use to satisfy this request? Choose 2.
A) Set the Opportunity OWD to Private
B) Set the Opportunity OWD to Public Read Only
C) Set View Dashboard As to Me
D) Set View Dashboard As to The Dashboard Viewer
TBD
At Ursa Major Solar, a workflow rule is in place that sends a reminder email 30 days before the warranty expiration date. A customer renews their warranty for another three years. What is the expected behavior for the email workflow rule?
A) The email is locked in the job queue until it meets the criteria.
B) The email is NOT sent because the record no longer meets the criteria.
C) The email is NOT sent because the customers email address was missing.
D) The email is sent with the 30 day reminder criteria.
TBD
Ursa Major Solar agents want to utilize Knowledge. What are two capabilities of Knowledge? Choose 2.
A) Knowledge articles are always publicly available for customers.
B) Knowledge articles integrate with Service Console.
C) Any user can write and publish articles.
D) Users can rate the helpfulness of articles.
B & D
