Jon Roles - The Service Staff

Question 1

Head Waiter/Waiteress

Answer 1

Responsible for greeting the customers and seating them
In charge of organising and training staff
Sometimes handle customer complaints

Question 2

Wine Waiter/Waiteress

Answer 2

Helps customer choose which wine they want
Responsible for serving drinks
Should know what wine suits each dish

Question 3

Waiting Staff

Answer 3

Set tables, take orders and serve customers their food

Top up drinks, prepare bill and clear tables

Question 4

Full-Time Staff

Answer 4

Permanent job
Have to sign a contract
Work fixed number of hours each week

Question 5

Part-Time Staff

Answer 5

Work fewer hours a week than full-time staff
Have a permanent job and sign a contract
Often work at busy times e.g. Weekends or evenings

Question 6

Casual Staff

Answer 6

Employed for specific functions or at busy periods of the year
Can be available at short notice
Don’t work fixed hours
Only paideia for hours they work

Question 7

Training

Answer 7

Can prepare food or don’t if house

Some take training courses at college to learn skills before hand

Question 8

Restaurant Manager

Answer 8

In charge of the area where the customers sit ‘front of house’
Responsible for the standard of the service, booking, hiring new staff
Often work with the head chef