jarron Flashcards

1
Q

Tourism management is a systematic process that optimizes tourist demand satisfaction through research, forecasting, and product selection, aligning with an organization’s purpose and market positioning.

A

marketing

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2
Q

Consumers buy experiences rather than tangible goods, making forecasting and efficient planning crucial. The product consists of multiple components, with the quality of one component affecting overall satisfaction. Travel intermediaries play a crucial role in influencing service distribution. Tourism demand is highly elastic and seasonal, influenced by price and consumer preferences.

A

The uniqueness of tourism marketing lies in several key characteristics

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3
Q

In tourism marketing, it’s important to develop a guiding philosophy or orientation. There are three main approaches:

A

*Product orientation
*Consumer orientation
*Societal orientation

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4
Q

This focuses on offering the best product or service, assuming that if the product is superior, tourists will naturally be attracted. This approach works when demand exceeds supply, as the emphasis is on improving the product itself.

A

Product Orientation

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5
Q

This approach shifts focus to the needs and wants of the tourists. It involves tailoring products and services to meet customer preferences, such as providing services at times that are convenient for tourists (e.g., breakfast when they want it) rather than when it’s convenient for the provider.

A

Consumer Orientation

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6
Q

This approach balances the satisfaction of tourists’ needs with the long-term well-being of the local community. It emphasizes responsible tourism that benefits both the tourists and the destination in the long run.

A

Societal Orientation:

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7
Q

is a universally accepted way of analyzing demand. It is the grouping together of people
with similar needs and wants for the purpose of serving the market better.

A

Marketing segmentation

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8
Q

Age and income are very successful predictors of recreation
participation.

A

Socioeconomic or Demographic Segmentation

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9
Q

*it is the information gained is directly related to the
particular product in question.
*specific product and particular product.

A

Product-Related segmentation

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10
Q

*attitudes, interests, and opinions.
*It
can best be used in highly-specialized and extensively- developed markets to supplement the
information gained from simpler analysis.

A

Psychographic segmentation

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11
Q

*geographically-based studies and state and national tourist offices.

A

Geographic segmentation

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12
Q

Market planning involves distinct stages for a product, service, or destination, including price, product, promotion, and distribution, which guide strategies for choosing, attracting, and serving target markets.

A

Product life cycle

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13
Q

The stages that a new product goes from inception to decline. These are:

A

Introduction
Growth
Maturity
Saturation
Decline

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14
Q

it is a phase of the product life cycle involves high promotional expenses and visibility, with low sales volume and primary demand. High promotional expenses, visibility, high cost, and low sales volume increase failure rates.

A

introduction

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15
Q

the mature product is well-established in the market place. Sales increase but at a
slower rate. Many outlets are selling the product or service. They are very competitive especially with
regard to price. Companies try to find out ways to hold on to their share of the market.

A

maturity

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16
Q

At this stage, sales volume reaches its peak. The product or service has penetrated the market place
to its highest degree. Mass production lowered the prices to make it available to everyone.

A

saturation

17
Q

advertising expenses are lower. There are few competitors.

A

decline

18
Q

the objectives are stated and the methods of attaining them are identified. There
are seven steps in the market planning process.

A

marketing planning process

19
Q

Data is usually organized and interpreted. This requires a great amount of skill
and understanding. At present, computers shorten the process of organizing and interpreting data.

A

analysis data

20
Q

several methods for reaching the goals would
indicate which of the alternatives or combination of them would be best from a financial standpoint.

A

Cost-benefit analysis

21
Q

benefit for each are
identified, it is then decided which one should be carried out by the other organizations. A plan of
action, including the responsibilities of the members of the organization, can then be established.

A

Selecting alternatives and plan formation After the variables and cost

22
Q

These are methods which analyze the progress made in achieving the goals
of the project.

A

Control procedures

23
Q

Putting into effect the plan of action and supervising it.

A

Plan information

24
Q

Is the combination of elements—product, price, promotion, and distribution—that interact and complement each other to attain the objectives of the market plan.

A

Marketing mix

25
Q

A vacation consists of several parts or products such as transportation, accommodation, food and beverage, sightseeing, entertainment, and souvenirs. Several providers will offer one or more of these products or services.

A

Product

26
Q

Is the result of supply and demand. When supply exceeds demand, price tends to decrease. When demand exceeds supply, price tends to increase.

A

Price

27
Q

Is one of the fastest-growing and lucrative areas of the tourism and hospitality industry. It includes different areas such as conferences, meetings, incentives, exhibitions, and trade shows.

A

MICE (Meeting, incentives, conferences, exhibition) industry

28
Q

Are large facilities where meetings and expositions are held. Parking, information services, business centers, and food and beverage facilities are included in the centers.

A

Convention center

29
Q

An event designed to bring together suppliers of products and services who will demonstrate their products and services to the attendees in order to make sales or establish contacts.

A

Exposition and Exhibition

30
Q

t’s conferences, workshops, seminars, or other events designed to bring people together in order to exchange information.

A

Meetings

31
Q

Are rewards for achievement used by corporations to motivate employees to higher sales efforts. It may be in the form of goods or trips to glamorous and exotic places.

A

Incentives

32
Q

The events in large convention centers are planned many years in advance. The convention and visitors bureau is responsible for the booking of conventions more than 18 months ahead.

A

Meeting planners

33
Q

Several companies offer specialized services such as transportation, entertainment, audiovisual, escorts and tour guides, convention setup, and destination management.

A

Specialized Services

34
Q

It may be independent contractors who offer their services to associations and corporations as the need arises, or they may be full-time employees of corporations and associations.

A

Event management

35
Q

A major player in the MICE market. The CVB is a nonprofit organization that represents an urban area that tries to solicit business to pleasure-seeking visitors. It represents the various industry sectors: transportation, hotels and motels, restaurants, attractions, and suppliers.

A

Conventions & Visitors Bureau (CVBS)

36
Q

Before embarking on a program to market tourism in general or a specific tourism product or service in particular, it is necessary to develop a philosophy or orientation to guide one’s marketing efforts.

A

Market orientation

37
Q

The second aspect of the definition of tourism marketing is the selection of tourism demand. it is a universally accepted way of analyzing demand. It is the grouping together of people with similar needs and wants for the purpose of serving the market better.

A

Market segmentation