jarron Flashcards
Tourism management is a systematic process that optimizes tourist demand satisfaction through research, forecasting, and product selection, aligning with an organization’s purpose and market positioning.
marketing
Consumers buy experiences rather than tangible goods, making forecasting and efficient planning crucial. The product consists of multiple components, with the quality of one component affecting overall satisfaction. Travel intermediaries play a crucial role in influencing service distribution. Tourism demand is highly elastic and seasonal, influenced by price and consumer preferences.
The uniqueness of tourism marketing lies in several key characteristics
In tourism marketing, it’s important to develop a guiding philosophy or orientation. There are three main approaches:
*Product orientation
*Consumer orientation
*Societal orientation
This focuses on offering the best product or service, assuming that if the product is superior, tourists will naturally be attracted. This approach works when demand exceeds supply, as the emphasis is on improving the product itself.
Product Orientation
This approach shifts focus to the needs and wants of the tourists. It involves tailoring products and services to meet customer preferences, such as providing services at times that are convenient for tourists (e.g., breakfast when they want it) rather than when it’s convenient for the provider.
Consumer Orientation
This approach balances the satisfaction of tourists’ needs with the long-term well-being of the local community. It emphasizes responsible tourism that benefits both the tourists and the destination in the long run.
Societal Orientation:
is a universally accepted way of analyzing demand. It is the grouping together of people
with similar needs and wants for the purpose of serving the market better.
Marketing segmentation
Age and income are very successful predictors of recreation
participation.
Socioeconomic or Demographic Segmentation
*it is the information gained is directly related to the
particular product in question.
*specific product and particular product.
Product-Related segmentation
*attitudes, interests, and opinions.
*It
can best be used in highly-specialized and extensively- developed markets to supplement the
information gained from simpler analysis.
Psychographic segmentation
*geographically-based studies and state and national tourist offices.
Geographic segmentation
Market planning involves distinct stages for a product, service, or destination, including price, product, promotion, and distribution, which guide strategies for choosing, attracting, and serving target markets.
Product life cycle
The stages that a new product goes from inception to decline. These are:
Introduction
Growth
Maturity
Saturation
Decline
it is a phase of the product life cycle involves high promotional expenses and visibility, with low sales volume and primary demand. High promotional expenses, visibility, high cost, and low sales volume increase failure rates.
introduction
the mature product is well-established in the market place. Sales increase but at a
slower rate. Many outlets are selling the product or service. They are very competitive especially with
regard to price. Companies try to find out ways to hold on to their share of the market.
maturity