JARGONS USED IN THE FRONT OFFICE Flashcards
A billing arrangement under which
room charges include the guestroom and three meals, Also called as full
board / full pension.
American Plan (AP)
A billing arrangement under which meals are priced separately or room only plan.
European Plan (EP)
A billing arrangement under which the daily rate is including room and two meals, generally Breakfast and dinner.
Modified American Plan (MAP)
One of the most common/preferred billing arrangement which includes room and continental breakfast.
Continental Plan (CP)
The published tariff for each
room type/category in a hotel.
Rack Rate
Located at reception containing
instructions/information/ happenings/handover of the day to know of.
Log Book
A printed form for a registration record, In most countries, the guest’s signature on a registration card is required by law.
Registration Card
An indicator of a room’s long-term availability for assignment.
Reservation Status
The price of hotel charges for overnight accommodations.
Room Rate
A guest who leaves with no intention of paying for the room.
Skipper
A guest who checks in to the hotel with very less or no luggage.
Scanty Baggage
A guest who arrives at a hotel without
a reservation.
Walk-in
Turning away a guest who has a reservation because of a lack of room
availability.
Walking
Guests expected to check out on a given day who have not yet done so.
Due outs
A sales technique whereby a guest is offered a more expensive room than what he or she reserved or originally requested, and then persuaded to rent the room based on the room’s features, benefits, and his or her needs.
Upselling
An agreed-upon number of rooms set aside for members of a group planning to stay in a hotel.
Block
To sell or reserve rooms ahead of
time.
Book
A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists.
Confirmation Number
When Reservation is guaranteed with
a Credit card, Deposit, Company/ TA voucher etc.
Confirmed Booking
When the reservation is waiting for bookers confirmation.
Tentative Booking
Reservation kept on hold due to the hotel is overbooked.
Waitlisted Booking
The date agreed upon between a group and a hotel after which all unreserved rooms in the group’s block will be released back to the general availability.
Cut-off date
Indicates the date when the reservation was manually cancelled.
Cancellation date
A guest who made a
room reservation but did
not register or Check-in.
No-Show
accepting more reservations than
there are available rooms.
Overbooking
A division of
the flow of business
through a hotel that
identifies the physical
contacts and financial
exchanges between the
guests and the hotel.
Guest Cycle
A distribution channel for
reservations that provides
worldwide distribution of hotel
reservation information and
allows selling of hotel
reservations around the world,
usually accomplished by
connecting the hotel reservation
system with an airline
reservation system (Eg -
Amadeus, Saber, Galileo/Apollo
or Worldspan)
Global Distribution System
(GDS)
This refers to Online Travel
Agents like Agoda, Booking . com,
Expedia etc. Additionally, your own
hotel’s booking engine also comes
under IDS. Any Channel Manager Like
TravelClick, Synxis, STAAH, Siteminder
etc. is a tool which can handle these
IDS or ADS channels.
System
Property Management System
PMS
Point of Sale Systems ( Used in
Restaurants / Outlets)
POS
Travel Agent who receives
the commission for the bookings.
TA
Online Travel Agents
OTA
Internet Distribution System
IDS
Reversal of Charges which was posted on the same day
Void
Reversal of charges which was
posted before the current system
/ PMS date.
Allowance
Accommodation Charges or Revenues related to Room.
ACC
Food and Beverage Charges or
Revenues generated from Food and
Beverage Outlets.
F&B
