J07 chapter 5 recruitment @ selection Flashcards
Recruitment - how you get someone through the door
Selection - picking the correct person
What is included on a role profile
RP- what the role entails
Personal specification - why x is suitable for the role (essential vs desire able)
Verbal communication, qualification, good advice quality, listening skills, experience, knowledge of mortgage products and process, intelligence, interests, disposition
Desirable- shift work, Saturday working, location, previous experience with telephony mortgages, sales background,
Recruitment process
Job role/profile Screening 1st interview/coffee chat 2nd interview Assessment centre Offer & references
7 things you’d expect in a job description
Job title, job context, job content, supervised by, responsibilities, location, performance standards, how measured
STAR
Situation
Task
Action
Result
Employed vs self employed adviser
Employed
Employed/farmer Assign work Company provides equipment Work exclusively for firm Set hours Has boss Advantages: Safer Good for retention Salary Only work there no conflict of interest Put customer first
Self employed
May have to bear losses Provide own equipment Choose hours worked Can sub contract Not accountable Can chose not to take on work Hunter- more entrepreneurial % charges no salary
State 3 areas covered by fit and proper
Criteria
Complete after referencing
Controlled function, approved person
Honesty integrity & reputation
Competence and capability
Financial soundness
Senior managers regime and management responsibility map
Large banks are dual auth
ifa on high st fca only
Inductions - 2 key elements
1) company specific info Explanation of job Company background Strategy Office rules Intro to manager/ colleagues Flexible working Social media rules of the company Holidays Pensions Health and safety Vision / mission statement Trade unions Employee assist schemes 2) job specification requirements Use of systems Testing Knowledge/skills training
