ITM102_Final_Study_Guide Flashcards
What is an Information System (IS)?
A set of components that collect, process, store, and disseminate data to support decision making. Includes people, technology, processes.
Why are Information Systems important for businesses?
Helps businesses achieve operational excellence, customer intimacy, new products, improved decisions, and competitive advantage.
Define a Digital Firm.
A firm where key business relationships and processes are digitally enabled.
What are Complementary Assets?
Organizational changes needed to make IS successful (e.g., new business models).
What are Sociotechnical Systems?
The interaction between people and technology—both must align for systems to work properly.
What are Business Processes?
Steps or tasks that describe how work is organized in a business.
What does TPS stand for and what does it do?
Transaction Processing Systems; they handle daily business transactions.
What is the function of a Management Information System (MIS)?
Summarizes data from TPS for mid-level managers.
What is a Decision Support System (DSS)?
Helps managers make decisions using data analysis.
What is an Executive Support System (ESS)?
Provides top executives with data summaries.
What is the importance of collaboration systems?
Tools like Teams, Slack, and Google Docs boost innovation and teamwork.
What are Porter’s Five Forces used for?
To analyze industry competitiveness.
What is a Value Chain?
Every activity adds value; IS can optimize each step.
What are Synergies/Core Competencies?
IS can help combine business units or focus on key strengths.
What are Network Economics?
Value increases as more people use the system (e.g., Uber).
Why must IS align with strategic goals?
To be effective.
What are the Five Moral Dimensions in IS?
- Information rights/obligations (e.g., privacy)
- Property rights (e.g., copyright)
- System quality (e.g., safe and accurate)
- Quality of life (e.g., surveillance)
- Accountability and control
What does privacy in IS refer to?
Personal information use—must follow laws and ethics.
What can poor ethics and privacy violations lead to?
Lawsuits or loss of trust.
What is IT Infrastructure?
Hardware, software, networks that support business operations.
What are some trends in IT Infrastructure?
- Cloud computing
- Edge computing
- Green computing
- BYOD
Define Cloud Computing.
Renting IT services (e.g., Google Cloud).
What is Virtualization?
Using software to simulate hardware.
What is a Database?
A collection of organized data.
What does DBMS stand for?
Database Management System.
What is a Relational Database?
Organizes data into tables.
What is Big Data?
Large, complex data sets.
What is Data Mining?
Discovering patterns in data.
What is the importance of data-driven decisions?
Increase efficiency and profits.
What is a Computer Network?
Two or more connected computers.
What is the difference between LAN and WAN?
Local Area Network vs. Wide Area Network.
What are Protocols in networking?
Rules for data transfer (e.g., TCP/IP).
What is the Internet of Things (IoT)?
Smart devices connected to the web.
What are common threats to Information Systems?
- Viruses
- Hacking
- Phishing
- Insider threats
What tools can help secure Information Systems?
- Firewalls
- Anti-malware
- Encryption
- Multi-factor authentication
What is ERP?
Enterprise Resource Planning; integrates all departments.
What does SCM stand for?
Supply Chain Management.
What is the purpose of CRM?
Manages customer data and experience.
What are the types of E-Commerce?
- B2B
- B2C
- C2C
- G2C
What are common Revenue Models in E-Commerce?
- Advertising
- Subscription
- Sales
- Affiliate
What is Knowledge Management (KM)?
Captures and shares business knowledge.
What does AI stand for?
Artificial Intelligence.
What is Machine Learning?
Improves from data.
What are Neural Networks?
Mimic the brain to recognize patterns.
What is the difference between Structured and Unstructured Decisions?
Routine vs. judgment-based.
What does BI stand for?
Business Intelligence.
What is the Balanced Scorecard used for?
Evaluates business performance.
